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(PDF) Management and Operations Assignment Sample - M&S

   

Added on  2021-01-03

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MANAGEMENT ANDOPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................1TASK1.............................................................................................................................................1P1 Comparison between different roles and features of manager and leader.............................1P2 Function of manager and Responsibilities of leader in different situational context............3P3 Approaches and theories of leadership..................................................................................4TASK 2............................................................................................................................................5P4 Key approaches of operation management and role of leader and manager.........................5P5 Significance and value of operations management in attaining organisational objectives....6P6 Factors which impact on operational management and decision making..............................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9

INTRODUCTIONAccording to Henri Fayol, management is all about controlling, planning, organizing,commanding, forecasting and coordinate activities of others. Operations means the tasks whichare performed by company for generation of revenue. These activities are carried out on dailybasis and managers are responsible for supervising and controlling them (Barratt, Choi and Li,2011). M&S is an organisation which is known for their clothing business. This company mainlyoperates in retail sector and offering can be categorised on basis of clothing, food items,furniture, beauty products etc. This project will include differences between characteristics ofleader and manager. Their roles in different situation will also get discussed in this assignment.There are many theories of leadership and they will be explained in this file along with some keyapproaches. Operational management is essential part of every company and its rapprochementswill be included in this project (Berger and Solferino, 2012). Besides this, their importance inachieving organisational goal will come under this file. This assignment will talk about thefactors which influence decisions that are taken by leaders and managers. TASK1P1 Comparison between different roles and features of manager and leaderM&S is a public limited organisation which is running their business in retail sector. Thisbusiness was founded in 1884 and now possess a worldwide presence. When M&S started theirbusiness, they were only focused on selling high quality of cloths but gradually they entered inother segment like food, home décor etc. At present, it has been identified that Food section isexperiencing major expansion when compared with clothing line-up of the company. Management structure of M&SMarks and Spencer has a flat management structure. When an organisation has globalpresence then they have to give power to all the managers who are present in different countriesand at different levels. Executive director is the key person in this company and directors ofvarious other divisions report directly to this person. This organisation has different segment andevery section has its own manager (Bhasin, 2011). Director of food, Head of Retail, Head ofHuman resource, Head of Communication & Investor and Head of corporate Governance are fewdepartments who directly report to Executive direction. Scalar chain in M&S is not lengthy andemployees who are working at ground level can easily reach to managers of their division. 1

Manager – Manager is a person who is responsible for administration and monitoring. He/shetake orders from top level management and convey it to people who are working in his/her teamto achieve rightful completion of the tasks. Leader – Leader is a person who lead a team and he/she also have followers. This person haspower to motivate others and, have a vision for whole organisation. Leader do not get involve indaily business but he/she is responsible for taking big decisions for the company. Comparison between characteristics, function and role of manager and leaderBasisManagerLeaderVision Manager do not have a vision.They just follow the commandwhich is provided by leader tothem. It is the duty of managerto assist company in movingforward towards their vision. Leader always have a vision.Founder of M&S wanted toprovide good quality ofproduct to every person and asa leader, this was their keycharacteristic. PlanningPlanning is done by managersbut they do not make longterm plan. They makestrategies for achieving socompany can executive longterm plans in an effective way.Leaders make plans for longterm. Their thoughts are notlimited to profits, their makeplan so company can attaintheir mission. FunctionManagers make rules andestablish process of doing atask. Leaders build team andcommunicate goals tomanagers in order to seekcommitment from allemployees. CharacteristicsManagers have to possess fewqualities of leader like teambuilding, so they can do theirjob in appreciable way (David,2011).Leaders do not need the skillsof manager because their workand mindset is completelydifferent. 2

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