B203A Business Studies Assignment
Added on -2019-09-18
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Source:GettyImagesArab Open UniversityFaculty of Business StudiesBusiness Functions in Context IB203A – First Semester 2016-17Tutor Marked AssessmentDabbawalas hit 99.9999% dependabilityMumbaiisIndia’smostdenselypopulatedcity,andevery workingdayitsmillionsofcommuters’crowdontopacked trainsforanoftenlengthycommutetotheirworkplaces. Goinghomeforlunchisnotpossible;somanyoffice workershaveacookedmealsenteitherfromtheirhome, orfromacaterer.ItisMumbai’s5,000-strongdabbawala collectivethatprovidesthisservice,usually foramonthly fee. Themealiscookedinthemorning(byfamilyor caterer),placedinregulationdabbasortiffin(lunch)boxes anddeliveredtoeachindividualworker’sofficeatlunch time.Afterlunchtheboxesarecollectedandreturnedso thattheycanbere-sentthenextday.‘Dabbawala’means ‘onewhocarries abox’,ormorecolloquially,‘lunchbox deliveryman”. Thisishowtheservice works:7am–9amThedabbas(boxes)arecollectedby dabbawalasonbicyclesfromnearly200,000suburban homesorfromthedabbamakersandtakentorailway stations.Thedabbashavedistinguishingmarksonthem, usingcoloursandsymbols(necessarybecausemany dabbawalasarebarelyliterate).Thedabbawalathentakes themtoadesignatedsortingplace,whereheandother collectingdabbawalassort(andsometimesbundle) the lunchboxesintogroups.9am–11amThegroupedboxesareputinthecoaches oftrains,withmarkingstoidentifythedestinationofthe box(usuallythereisadesignatedcarfortheboxes). Themarkingsincludetherailstationwheretheboxes aretobeunloadedandthebuildingaddresswherethe boxhas tobedelivered.Thismayinvolve boxesbeing sortedatintermediarystations,witheachsingledabba changinghandsuptofourtimes.10am–12middayDabbas taken intoMumbaiusing the otherwiseunder-utilizedcapacityoncommutertrains in themid-morning.B203A – TMA –First 2016-17Page 1
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