B203A Business Studies

Added on - 18 Sep 2019

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Source:GettyImagesArab Open UniversityFaculty of Business StudiesBusiness Functions in Context IB203A – First Semester 2016-17Tutor Marked AssessmentDabbawalas hit 99.9999% dependabilityMumbaiisIndia’smostdenselypopulatedcity,andevery workingdayitsmillionsofcommuters’crowdontopackedtrainsforanoftenlengthycommutetotheirworkplaces.Goinghomeforlunchisnotpossible;somanyofficeworkershaveacookedmealsenteitherfromtheirhome, orfromacaterer.ItisMumbai’s5,000-strongdabbawalacollectivethatprovidesthisservice,usually foramonthlyfee. Themealiscookedinthemorning(byfamilyorcaterer),placedinregulationdabbasortiffin(lunch)boxesanddeliveredtoeachindividualworker’sofficeatlunchtime.Afterlunchtheboxesarecollectedandreturnedsothattheycanbere-sentthenextday.‘Dabbawala’means ‘onewhocarries abox’,ormorecolloquially,‘lunchboxdeliveryman”. Thisishowtheserviceworks:7am–9amThedabbas(boxes)arecollectedbydabbawalasonbicyclesfromnearly200,000suburbanhomesorfromthedabbamakersandtakentorailway stations.Thedabbashavedistinguishingmarksonthem,usingcoloursandsymbols(necessarybecausemany dabbawalasarebarelyliterate).Thedabbawalathentakes themtoadesignatedsortingplace,whereheandothercollectingdabbawalassort(andsometimesbundle)thelunchboxesintogroups.9am–11amThegroupedboxesareputinthecoachesoftrains,withmarkingstoidentifythedestinationofthebox(usuallythereisadesignatedcarfortheboxes).Themarkingsincludetherailstationwheretheboxesaretobeunloadedandthebuildingaddresswheretheboxhas tobedelivered.Thismayinvolve boxesbeingsortedatintermediarystations,witheachsingledabbachanginghandsuptofourtimes.10am–12middayDabbas taken intoMumbaiusingtheotherwiseunder-utilizedcapacityoncommutertrains in themid-morning.B203A – TMA –First 2016-17Page1
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