Aspects Of HRM | Thomas Cook Report

Added on -2020-02-14

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HUMAN RESOURCEMANAGEMENTINSERVICE INDUSTRY1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3Task 1...............................................................................................................................................31.1 Explaining the importance, role and purpose of human resource management....................31.2 Developing and justifying the plan of human resource.........................................................4Task 2...............................................................................................................................................52.1 Investigating and assessing the current state of employment relations.................................52.2 Identify various employment laws affect the human resource management.........................6TASK 3............................................................................................................................................73.1 Identifying the job title in Thomas Cook and discussing its job description and personspecification.................................................................................................................................73.2 Comparing the selection process...........................................................................................9Task 4.............................................................................................................................................114.1 Examining and assessing the contribution of training and development function..............11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................142
INTRODUCTIONHuman resource management (HRM) is important function that help organization inimproving the efficiency and performance of its manpower. HRM is important function that helpentity in appointing and developing human resources so they more valuable to business. Itinvolve range of functions like, recruitment, selection, training and development, managingwages, resolving disputes, evaluating performance etc (Head and Alford, 2015). In this report,various aspect of HRM in service industry will be studied with reference to Thomas Cook. It isrenowned travel and tourism company that provide air travel services, package holidays, cruiselines, hotel and resort etc. In this report, learning will be shown regarding role of HRmanagement in cited company (Thomas Cook, 2016). Further, discussion about the impact ofpresent employment laws on HR management in UK will be done. Also, the assessment ofpresent state of employment relations in Thomas Cook will be provided.TASK 11.1 Explaining the importance, role and purpose of human resource management.Human resource management is very important specially for hospitality industry.Customer and quality are the main focus for the hospitality industry. In the business of tour andtravels industry human elements are the major part for their success. Many employees are in adirect contact with the customers (Andreeva and Kianto, 2012). The services which are offeredby the company is linked with the attitudes and skills of an employees. So, it is important to trainthe staff properly which can be done by the management of human resource.The human resource management plays a important role in the success of the company. Themajor roles are: 1.Training and development– The role of human resource management of Thomas Cookis to provide proper training to their employees. It will help them to increase theirknowledge. It may be used in satisfying their customers by providing them servicesaccording to their requirement (Beloglazov, Abawajy and Buyya, 2012).2.Performance evaluation The human resource management has the role to evaluate the performance of their employees. It will help the manager of Thomas Cook to organise the training programmes.3
3.Maintain records The role of human resource management is to maintain the records ofemployees performance. It helps to decide the pay and rewards for employees according to their performance in Thomas Cook (Dezsö and Ross, 2012).4.Allowances – The manager of Thomas Cook provide the allowances to their employees. All the expenses of scout who is appointed for the customers may get the allowances of transportation and other expenses to them. The purpose of human resource management is to build a compatible workforce (HumanResource Management. 2016). It will help in giving maximum contribution in Thomas Cook.Human resource management knows the capacity of the employees according to that theyprovide them training. It may enhance the productivity in the company. The rewards which theemployees are getting may maximise their motivation level (Gardner, Gino and Staats, 2012). Itwill directly link with their performance. The performance of the employees will be moreeffective. If the employees are motivated and trained then the overall performance of thecompany will increase. By this way, the customers will be more satisfy and also the companymay achieve their objectives and goals easily.1.2 Developing and justifying the plan of human resource.To develop and justify the human resource plan, the following steps may be followed:1.Situational analysis – The first step of human resource is to analyse the situation at theworkplace of Thomas cook. It may analysed that the rate of turnover of employees areincreasing day by day because of dissatisfaction (Hanks, 2015). The analysed situationwill help to know the problem occurs in the workplace and plan the human resourceaccordingly.2.Internal analysis – The next step in developing the human resource plan is to do theinternal analysis in the workplace of Thomas Cook. It may analysed that the traininggiven to the employees is not appropriate to motivate them. This step help them toorganise the training programmes according to the needs of the employees.3.Demand forecasting As the absenteeism, rate of turnover, resignations, retirements etc.are increasing (Harris and McCaffer, 2013). The manager of Thomas Cook shouldorganise the training programmes for the existing employees and also know the abilitiesand analyse the job. With the help of job analysing the human resource manager forecast4

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