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Report on Human Resource Management for Service Industry

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Added on  2019-12-28

Report on Human Resource Management for Service Industry

   Added on 2019-12-28

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HUMAN RESOURCEMANAGEMENT FORSERVICE INDUSTRIES
Report on Human Resource Management for Service Industry_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 .........................................................................................................................................11.1 Analyse the role and purpose of human resource management in a selected serviceindustry...................................................................................................................................11.2 Justify a human resources plan based on an analysis of supply and demand for anenterprise ...............................................................................................................................22.1 Assess the current state of employment relations in a Thomas cook service industry.....42.2 How employment law affects the management of human resources in an enterprise......5TASK 2 ..........................................................................................................................................73.1 Discuss a job description and person specification for a Thomas Ccook service industry73.2 Compare the selection process of different service industries businesses ....................104.1Contribution of training and development activities to the effective operation of Thomascook......................................................................................................................................12CONCLUSION .............................................................................................................................13REFERENCES .............................................................................................................................14
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INTRODUCTIONHuman resources management is an important part of company. Every company ishaving its different department to handle human resources in an enterprise. HR is having primaryconcern with people of management (Armstrong and Taylor, 2014). This department isresponsible for employees’ benefit, training and development, recruitment, performanceappraisal and rewarding. Employees are very important part of an enterprise. They decide thefailure and success of an organisation. No work can be done without workforces so it verycrucial to handle them properly. The company which is taken into consideration is Thomas cook. Thomas cook is theoldest and well known company for travel and tourism in UK. This is a services industry whichprovides better services to its customers and tries to satisfy their needs. They are offering anddesigning holiday packages for their customers and tries to bring new experience of travelling. In this report the role of human resources management is discussed. Importance ofcurrent employment relation has also been mentioned below. The various laws regardingemployment has an impact on business operations. The job description and specification ismention. How training and development is important for a firm is described in this assignment(Armstrong, 2011). TASK 1 1.1 Analyse the role and purpose of human resource management in a selected service industryIt is the human resource which carries out all the business activities. There are HRmanagers and professionals who have high responsibility to carry out these activities properly. Inthis concept employees are real assets of an organisation. HR authority plays important part togrow business. In context to Thomas cook their professional try to choose candidate those whocan bring ideas and innovation while designing attractive packages. HR main responsibility is tomotivate their employees and create healthy business environment. Following are the role ofHRM in services industry. Collaboration: In this professional and HR managers try to enhance employees’ skillsand motivate them to work together (Boselie, 2010). These authorities decide how toassign job to people according to their skills and knowledge. To make employees moreflexible they assign different roles so that they learn to work in dynamic environment.1
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