Organisational Behaviour and Leadership

Organisational
behaviour and
leadership

INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
Introduction to the organisation.........................................................................................................3
Description and analysis of organisational behaviour issues.............................................................4
Literature review – overview of application theories to the identified issue......................................5
Evaluation of possible alternative solution required for improving the situation...............................8
Recommendations of most suitable strategy......................................................................................9
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10

INTRODUCTION
Organizational Behaviour (OB) is the study of human behaviour in organizational
settings, the interface between human behaviour and the organization, and the organization
itself. Main goals of organizational behaviour are to revitalize organizational theory and
develop a better conceptualization of organizational life(Macdonald, Burke and Stewart,
2018). Apart from this, leadership is the procedure through which leader can direct, guide a
well as influence behaviour and work of others staff towards achieving goals within specific
time duration. In addition to this, Leadership is the ability of a manager to induce the
subordinates to work with confidence and zeal.
This report is based on Marks & Spenser Group plc is major British multinational
retailer whose headquarter is located at Waterside House, 35 North Wharf Road, Paddington
London, United Kingdom. It was founded in 1884 by Michael marks and Thomas Spencer as
well as M&S currently has 959 stores across the UK, including 615 which are only selling
food products. In addition to this, respective organisation is specialised in selling high quality
clothing, home as well as food products. Respective research report will going to overview
company along with it organisational behaviour issues will going to elaborate. Furthermore,
theory will going to be implement for identifying issue which company is facing. Instead of
this solutions are also given to overcome with the issue company is going along with
recommendation on best.
MAIN BODY
Introduction to the organisation
Marks & Spenser Group plc is major British multinational retailer whose headquarter
is located at Waterside House, 35 North Wharf Road, Paddington London, United Kingdom.
It was founded in 1884 by Michael marks and Thomas Spencer as well as M&S currently has
959 stores across the UK, including 615 which are only selling food products. In addition to
this, respective organisation is specialised in selling high quality clothing, home as well as
food products. Mission, values, vision and objectives of Mark & Spenser’s are as follows :-
Mission – It is the statement which reflect what the organisation business is as well as
their key purpose, thus, Mark & Spenser Mission is to make inspirational quality accessible
to others.

Vision – Mark and Spencer vision is to be the standard against which others are
measured- Benchmarking.
Value – These are beliefs as well as norms of an organisation. M&S underpin
objectives, policies and procedures as company acts as an anchor and reference point for all
the activity in the organisation. Mark and Spencer Values are Quality, Service, innovation
and trust (Hackett and et. al., 2018).
Key Objectives – There are some key objectives of Mark & Spenser’s explanation of
these are as follows :-
 Employee orientation – Staff members are the one who contribute more to the
organisation as well as in its succession management. Thus, it is essential for Mark &
Spenser to develop career path for their personnel’s. It’s part of respective
organisation to attract, motivate as well as retain high calibre staff because they are
the one who assist transformation of the business and deliver improved performance.
 Organisational objectives – Mark & Spencer organisational objective is to regain
their leadership within clothing as well as specialty food (Littrell and et. al., 2018).
These objective can accomplish by translating their scale as well as authority into
superior quality, value and appeal.
 Sales objectives – It has been believed by Mark & Spenser that there are several ways
through which they can increase their sales. Thus, for accomplishing sales objectives
it is important for respective organisation to focus on their operational objectives.
Description and analysis of organisational behaviour issues
Organisational behaviour is simply study of the individual act within group. Principle
of organisation behaviour are applied primary in working of an organisation for making their
operation more effective. There are several area of research involved with this such as
improving job performance, increasing job satisfaction, promoting innovation as well as
encouraging leadership. In addition to this each has its own recommendation action like
modifying compensation structure, organising group changing method of performance
evaluation and many more. Apart from this organisation behaviour assist in Understanding
organisation as well as staff members in better manner (Sendjaya and et. al., 2019). When
there is good relation at and understanding between organisation and its staff members at
assist in developing friendly environment or relationship between both of them. In simple
term it can be said that implementation of proper organisation behaviour results in creating