Assessment Task 1: Knowledge Questions about Organisation Development

This assessment task is designed to assess the knowledge evidence of the student in the unit competency of organisation development. It includes written answers to knowledge questions and scenario-based activities. The purpose of this assessment task is to assess the student's understanding of strategies and techniques for change management, consultation, evaluating process and outcomes, generating ideas and options, managing conflict and resolving problems, theories of organisational behaviour and dynamics, impact of legislation on organisational development and change, and aspects of organisation culture that can affect organisation development. The assessment task is to be typed and each question has a guide for the student to adhere to.

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
ASSESSMENT INSTRUCTIONS
Overview
Prior to commencing the assessments your assessor will explain each task and the terms and submission of
your task. Please consult your assessor if you are unsure of any questions. It is important that you understand
adhere to the terms and conditions and address each task. If any task I not fully address than your assessment
task will not be marked. The assessor will support you throughout this process.
Written work
The assessment tasks are used to measure your understanding and underpinning skills and knowledge of this
unit of competency. When answering please ensure you address each criteria and sub point, demonstrate your
research of each of the questions and cover the topic in a logical and structured manner.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is completing all
tasks on time. If you do not participate you will be required to report to Student Services Coordinator.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your
own. Plagiarism is a serious act and may result in a student’s exclusion from a course. When you have any
doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The
following list outlines some of the activities for which a student can be accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another student
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used, including assessments
taken totally or in part from the Internet
If it is identified that you have plagiarised within your assessment task, then we will organise a meeting to
discuss this with you.
Copyright
You must be careful when copying the work of others. The owner of the material may take legal action against
you if the owner's copyright has been infringed. You are allowed to do a certain amount of copying for research
or study purposes. Generally, 10% or one chapter of a book is acceptable, where the participant is studying
with, or employed by, an educational institution.
Competency Outcomes
Each activity in this assessment tasks will be marked as either Satisfactory or Not Satisfactory.
If your work is marked as Not Satisfactory you will be provided with feedback from your assessor and then
given time to complete the task. Your assessor will provide you with a timeline in which you will be required to
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
submit your task. Resubmission timeline will be determined by the assessor and based on the extent of the re-
submission.
When you have completed all tasks in this document you will be granted an overall competency outcome,
which will be either Competent or Not Yet Competent.
If your work is marked as Not Yet Competent you will be asked to resubmit the assessment tasks as indicated
by your assessor. You will not be able to gain competency if any of your tasks are not fully completed.
Assessment Appeals Process
If you are dissatisfied with the outcome of one of the assessment tasks or the final outcome of the assessment
task because you feel that the result is unfair or incorrect, you may request to have the task/s or overall
assessment task reviewed. If you are still dissatisfied with the outcome, you may lodge a formal assessment
appeal. Refer to SBTA’s Complaints/Appeals Policy and Procedure.
Application of the unit
This unit describes the skills required to perform market analysis, development and cost options, and justify for
a recommended business solution. This unit applies to those developing appropriate and cost-effective
business solutions. The skills and knowledge described in this unit must be applied within the legislative,
regulatory and policy environment in which they are carried out. Organisational policies and procedures must
be consulted and adhered to. Those undertaking this unit would work autonomously, performing complex tasks
in a range of familiar contexts.
Materials and learning resources supplied to you
All students who are studying the Program Management course are assigned and supplied the following
resources to assist them to learn and complete activities and assessments:
 Unit Learner Guides
 PowerPoint
 Assessment Pack
 Bounce Fitness website subscription to access workplace documentation. This is a virtual company from
which you can access organisational plans and other documents to be able to complete your project
activities in the assessment pack.
 Zoho management software for projects and programs
ASSESSMENT SUBMISSION
Please note that this assessment task will be due on the on Monday 2 week of Term
2 / 2019 – please speak to your assessor if you require any additional information
on submission of this assessment pack.
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Assessment task 1:
PART 1A - Knowledge questions about organisation development
Assessment type:
 Written answers to knowledge questions – PART 1A
 Scenario and activities – PART 1B
Assessment task description
 This is the first (1) assessment task which incorporates knowledge questions from both units of
competency.
 The knowledge questions comprises of 5 knowledge questions.
 You must respond to all questions and submit it to your assessor by the due date provided by
your assessor.
 Your trainer will proivde you with feedabck for this task.
Resubmissions and reattempts
 This clusgter of units is being delivered over a 5 week period. It is important that you submit
your work as directed by your tariner and assessor so that you can gain valualbe feedback
continously and throughout the course.
 You will be able to resubmit your work after receiving feedback and if any of your answers have
been deemed not Satisfactory.
 Your assessor will advise you of the due date for this taskk and provide you with timeline for your
resubmission.
 It is important for you to understand that you are to submit this task for marking first pirior to
moving onto the next assessment task.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task.
Please note academic standards of the unit will not be lowered to accommodate the needs of any
student but there is a requirement to be flexible about the way in which it is delivered and assessed.
Each case will be looked at on its own merit.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000 (Please look up the noticeboard for which room has
been allocated for your class on level 2).
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Purpose of the assessment task
The purpose of this assessment task is to assess your knowledge evidence in this unit competency
which means that you understand the following points and are able to:
explain how to maximise participation in and support for organisation development including
strategies or techniques for:
 change management
 consultation
 evaluating the process and outcomes
 generating ideas and options
 managing conflict and resolving problems
outline theories of organisational behaviour and dynamics relevant to planning and implementing
organisational development
explain the impact of legislation on organisational development and change
list aspects of organisation culture that can affect organisation development and explain how to
address them in planning and implementation.
Instructions for answering written questions
 It is expected that you correctly address each questions and follow the answering guidelines.
 Answers must demonstrate an understanding and application of relevant concepts, critical
thinking, and good writing skills.
 You must not use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture,
race, religion, sexual preference or age. Gender inclusive language should be used.
 Answers must be in your own words and your own individual work.
 Please note: If your trainer and assessor identifies that your work is copied or plagiarised, you
will be required to meet with the trainer and assessor, undergo an interview with Student
Services and discuss your submission and rectification requirements.
How your trainer/assessor will assess your work?
 This assessment task requires you to answer all the questions.
 Answers must demonstrate your understanding and knowledge of the units.
 If all the questions have been answered correctly then you will receive a Satisfactory (S),
outcome. If any answer is marked incorrectly, then you will receive a Not Satisfactory (NS)
outcome for this task.
Resources and equipment required to complete this task
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
You will have access to the following:
 Computer
 Internet
 Microsoft Office suite which will assist you with completing this assessment task
 Printer
 Student Portal
 Learner guides for these two units of competency available electronically, this includes learner
guides from RTO Materials and Australian Training Products
 Useful links and videos
Benchmark for Assessment
 You are expected to respond to all questions. Direction is provided on the expected length
of your response. These assessments will require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these categories
unless otherwise indicated.
Short 30+ words
Medium 100+ words
Long 200+ words
Instructions to Students
In this assessment task you will be demonstrating the knowledge of organisation development that
ensures that the organisation will become more effective over time in achieving its goals. You will be
demonstrating your understanding how an organisation may need to adapt to new technologies,
challenges and markets to prosper. To provide a context for this assessment task case studies have
been prepared for you to review. Please speak to your assessor if you need to have clarification or
require more information about the context of the case studies.
By completing this assessment task you will be demonstrating that you understand about:
 Organisational development plans
 Implementing organisational developmental activities
 Maintaining organisational developmental programs
At this level of study, the Advanced Diploma level, the assessment outcome should demonstrate
that you are able to research independently and produce good quality work. Individuals studying
Advanced Diploma must be able to demonstrate the following knowledge so that you are able to
understand and meet expectation:
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
 Answers to questions should be very detailed and report form type of answers and all answers
should be extensive.
 Projecting activities are detailed and well-developed, suitable for senior management positions.
 Designing research, conduct analysis and report on the outcomes are provide with good
suggestions and implementation process and ideas.
 Developing strategies for the business and the organisation.
Activities
Read each question below and answer as directed.
Answer guide: This assessment task is to be typed. Each question has a guide for you to adhere to.
1.1. It is a good practice for organisations to give their employees opportunities to provide ideas to
management and to maximise their own participation and support the development and
growth of the organisation.
a. As a manager, explain how you would be able to contribute to organisational strategies and
improve the efficiency or services of an organisation that you work for. (guide: approximately 150
words)
It is one of the major responsibilities of a manager to contribute to organisational change as well as improve the
efficiency and services of an organisation. The manager is generally assigned to supervise and control
organisational performance through monitoring and guiding his subordinates who are the primary working
employees of the organisation. Since these employees are the highest contributors to the productivity of an
organisation, it is the role of the manager to enhance the performances and increase productivity of the company.
There are different approaches to achieving this goal that are used differently by different managers. Some
managers use tough guidance i.e. employees are strongly rebuked for poor performance and good performances
are generally ignored whereas some managers use much more employee-friendly approach and motivate the
employees on a constant basis. Whatever be the approach, the manager must ensure the organisational
productivity and operations are well aligned with the organisational strategies that are currently under use.
b. Review each of the following headings and explain how each is able to contribute to
organisational development and improvements in efficiency or services for the organisation.
(guide: approximately 500 words)
Heading Overview of what this is and
provide examples
Explain how these can help the
organisation
Change
management
Change management is defined as the
process by which some strategic changes
are implemented in the existing strategy or
structure to give it an entire new direction.
Change management is generally
implemented when it is seen that the
current strategic direction is not suitable for
the organisation and a suitable change can
really benefit the company in terms of
business and strategic plan.
Change management plays very
significant role in determining the
success of an organisation in terms of
internal and external operations and
business. Without any change
management, an organisation will
continue to move in a wrong duration
during a hard time and will ultimately
lead to the demise of the company.
However, change management is not an
abrupt process; rather it requires a lot of
planning, analysis and feasibility test
before implementing the same in the
organisation. Changes are generally
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
implement for a long term effect but
some changes are meant for some short
term impact on the organisation only.
Consultation Consultation is defined as the process by
which a strategic plan for a particular
organisation is developed after consulting
with a specific expert on that field of
strategy. For example, when a company
wants to deploy information technology but
do not have any clear idea about the same,
the project managers consult a specific IT
personnel or group (generally external)
while developing a suitable plan for the
project. The consultant helps to gain some
precise understanding on a particular field
that is mostly an unknown territory for the
organisation. Consultation is highly
recommended when the proposed project is
very critical for the organisation and it does
not have any specific expertise on the
same.
The benefits of consultation are realised
when the organisation does not sufficient
expertise or knowledge in the field of
project that they are interested in
executing. Due to the growing demands
of the modern day market, it is required
for the business organisations to update
themselves such as IT implementation,
CRM implementation, ERP
implementation and others. In most of
the cases, the business management
members do not have sufficient and
precise idea regarding how to implement
these systems within the organisational
strategy. Hence, one or more
consultants are hired who provide in-
depth insight and assist in the
development of a suitable project plan.
Generating ideas
and options
Generating ideas and options is an essential
part of a strategy planning for any
organisation. For this purpose, ideas and
options are generated by multiple personnel
instead of one through various processes
like meeting, survey, interview and others.
Generation of ideas and options for a
particular organisation depends on the
strategic direction as well as management
type in the same. While some organisations
opt for mostly management discretion only,
some other organisations emphasise
strongly on the ideas and options generated
by both management team members and
the other employees.
The main benefit of generating ideas and
options from different people is that a
variety of different opinions are
generated. As a result, the company can
explore new directions and dimensions
that were previously not thought of. If
the generation of ideas is limited to only
one or two personnel, the viewpoint on a
particular matter is limited and also
there are not much options for
alternative ideas that might be more
beneficial for the organisation than the
existing one.
1.2. Conduct a research of different theories for organisational behaviour and dynamics and list
them below. Then using the space below, select 2 from your research and discuss two (2)
theories of organisational behaviour and dynamics which are relevant to planning and
implementing organisational development and improvements. (guide: minimum of 100 words for each
theory)
Research of different
theories
Organisational behaviour is defined as the overall output of an organisation based
on behaviour of the employees within its internal operational settings. Various
theories related to organisational behaviour mainly focuses on the behaviour
shown by the employees within the internal settings of the organisation and also
the impact of the behaviour on the overall performance and output of the
company. Some of the common theories on organisational behaviour include
bureaucracy, institutional theory, systems theory and others. However, for this
particular assignment, only two theories namely bureaucracy and neoclassical
theory have been discussed.
Theory 1 explanation Bureaucracy – Bureaucracy theory describes the organisational behaviour that is
directed by set of specific rules and standards (especially legal). In this type of
organisational behaviour, the theory states that the employees of the organisation
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
need to follow the standard and legal framework of behaviour that are being
instructed by the company. According to this theory, this approach of
organisational behaviour provides a very professional and standardised approach
that is expected from a business organisation. While this is widely accepted theory
in many organisations, some organisations provide flexibility in behavioural
requirements by deviating from the bureaucracy theory guidelines and this
approach does not require any specific framework or standard.
Theory 2 explanation NeoClassical Theory – Most of the organisations that do not follow bureaucracy
theory generally follow the neoclassical theory. The neoclassical theory is also
referred to as the human relations approach and emphasises on the personal
requirements and behavioural pattern of an individual rather than a specific
behavioural policy or framework. This particular theory allows different behavioural
strategies within one organisation depending on the person to be interacted with.
In other words, this theory focuses on a much more flexible and interactive
approach with the employees. However, due to the additional flexibility, the
behaviour often does not remain professional and technical and hence, many
organisations do not prefer this approach.
1.3. As a manager, when developing and improving an organisation and its practices and
operations, you must ensure that the organisation is compliant with relevant laws and
legislations. Read the following Case Study. Ensure that the legislations you will be researching
are relevant to the Case Study.
Case Study 1 – “Tasty Products”
Read the case study below and ensure you understand the case study well prior to attempting
to complete the question. Speak to your assessor if you require clarification about the case
study.
Case Study – Tasty Products
Roman Solomon is a manager at “Tasty Products PTY LTD” (Tasty Products). His responsibilities include
the management of a small project team who look after various projects for Tasty Products that result
in implementing new processes ensuring that Tasty Products is continuously improving its services and
staff work more effectively.
Last week Roman was invited to a meeting by the Director, Bill Compton, and Tasty Product’s Financial
Controller, Tomas Trumper. Bill wants to implement improvements into the organisation. He is
particularly keen to implement more environmental sustainable efficiency into the Tasty Products.
The meeting held discussions about the new Central Coast Council’s Environmental Sustainable
Solutions Project, which the Director, Bill Compton attended. Bill learnt that the Council has recently
approved a new environmental initiative project for Central Coast businesses in the aim to:
 minimising the ecological footprint for the Central Coast area;
 providing more work for local businesses;
 improving the local economy.
Central Coast businesses who wish to participate must develop a good business case about their
environmentally sustainable project and present it to the Central Coast Council’s Environmental
Manager, Bethany Hopkins, who will evaluate each project and approve funding of the project.
If the project is successful and approved, Tasty Products can receive up to $10,000 financial
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
contribution from the Council to enable Tasty Products to implement the project.
Tasty Products are located on a large acreage property, surrounded by gardens, grassy areas and
bushland; and as managers regularly host clients’ meeting there; the gardens must be well
maintained. For ages now, Tamas, as a result of Bill’s directive, has been sending emails to employees
asking them to be more conscious when using the taps in the bathrooms. In the past, he implemented
competition for all employees to encourage minimising water usage, which resulted that Tasty
Products now having a new policy when purchasing new toilets and taps to ensure that they have
water reduction capabilities. The new purchasing policy also specifies that employees, prior to
purchasing new items, are to check if they can be sourced locally. Another policy implemented also
included staff to reuse, repair and resell. The overall business plans and strategic direction for Tasty
Products is to minimise their ecological footprint and this coincides with the local Government Policy,
which is being strongly endorsed by the Central Coast Council.
Knowing the company’s preferences and business direction and Council’s initiative, Bill, Tomas and
Roman want increase Tasty Product’s water saving capabilities and hence reduce the company’s
ecological footprint.
Roman, as he is the Project Manager, has a great overview of the company policies and procedures
and will be developing the business case for the Council. Ronan has three (3) weeks to develop the
business case draft and present it to Bill and the management team for comment prior to being
submitted and presented to Bethany at the Council.
a. List examples of government bodies and/or other organisations that would be relevant to
Tasty Products in this case study.
b. List the types of policies and procedures that Tasty Products would have in place that
relate to the case study?
c. List and explain the laws and legislations relevant to Tasty Products in regards to the
work activities relevant to the case study and explain how these legislations impact on
the organisation especially when change of management and organisational development
is concerned.
(Guide: list 3 for each question or 1 full page of information for the 3 questions)
Currently, as per the requirements of strategic direction, Tasty Products need collaboration with other organisations
for developing and maintaining environmental sustainability in business as well as reduce the ecological footprint
from the environment. Hence, in order to achieve this goal, Tasty Products needs to associate themselves with
those organisations that provide low cost but efficient solutions to deploy various environmental sustainable
systems that are able reduce the environmental footprint. There are numerous government funded organisations or
bodies that spread awareness among the people regarding conservation of natural resources and also provide
assistance to ensure the natural resources are not misused. The current main requirement of Tasty Products is to
raise awareness among the employees to save natural resources before further steps are taken to reduce
environmental footprints. Hence, association with such organisations and government bodies will help Tasty
Products to develop a suitable plan and roadmap for further implementation of the initiative.
As per the initiative described in the case study, Tasty Products want to implement their current initiative of
developing environmental sustainability and also conserve natural resources that would enable them to reduce
their environmental footprint. In order to reach these goals, Tasty Products need to develop a set of policies and
procedures that would enable to establish the usage guidelines regarding effective utilisation of natural resources.
Some of the policies that can be implemented are listed as follows.
i. Every employee must ensure the wastage of water must be stopped and the usage must be restricted so as to
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
prevent overflow and overuse.
ii. When having food or opening packages, each employee must ensure the packets, packages, plastics are
deposited in the right place and not random throw away.
iii. The employees must not smoke inside the office premises.
There are various government legislations and guidelines that govern change management procedures as well as
organisational policies that are being implemented. There are also various laws and legislations that provide
guidelines to the organisations for helping in conservation and environment and reduce environmental footprint.
Tasty Products must ensure these legislations and guidelines are followed such that introduce change of
management as well as environmental conservation initiative that will help the company to establish environmental
sustainability.
1.4. Each organisation has its own culture. Managers should understand the particular culture of
the organisation they work for to assist them with implementation, improvements and the
development of the organisation. Read the case study below and answer questions as
indicated.
Case Study 2 – “Tasty Products Merger”
Read the case study below and ensure you understand the case study well prior to attempting
to complete the question. Speak to your assessor if you require clarification about the case
study.
Case Study 2 – Tasty Products Merger
Tasty Products PTY LTD (Tasty Products) and Cake’s Delights Pty Ltd (Cake’s Delights) are two
companies situated in the Central Coast of NSW. Tasty Products have been operating for nearly 30
years. The company has solid processes in place and good and loyal clientele. Some of the staff have
been working there for the full 30 years. Tasty Products likes to employ older and more responsible
employees.
On the other hand, Cake’s Delights has been operating for only 4 years. Their products are currently
gaining momentum in local coffee shops and small privately owned supermarkets in the Central Coast
area. Cake’s Delights employees are young people, usually school leavers. Some of their employees
have been signed up as trainees and therefore their wages are quite low but they have a local job and
do not have to travel to Sydney for work.
Tasty Product’s Director, Bill Compton, and his Financial Controller, Tomas Trumper, have been in
negotiations with Cake’s Delights owners who have decided to sell their business as they find that the
business is eating into their personal lives.
The reason of why Bill wishes to purchase Cake’s Delights is that their products are becoming quite
popular. The Cake’s Delights baker/owner, Reinhold Schubert, being German, has been baking
traditional German bread and cakes, which have become extremely popular with the up and coming
trendy coffees shops around the Central Coast.
Bill and Tamas have been meeting the owners from Cake’s Delights in private up until now. This was
because Cake’s Delight’s owners wanted to wait till the process of the sale was near to completion.
Now that the transaction and sale has been approved and the process has been finalised both
companies advised their staff. Tasty Products will absorb the Cake’s Delights staff.
Bill and his team from Tasty Products have held a meeting with both the companies to introduce
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
themselves and to explain of their future plans. Cake’s Delights staff were quite vocal during the
meeting and were not impressed when they were informed that they will be moving to Tasty Products.
They are worried about losing their jobs and also don’t like the fact that Tasty Products staff are much
more senior.
It will take about 3 months to close the Cake’s Delights site and move all staff into the Tasty Products
facility. Then all new staff will be tested and possibly some training will be provided to them to ensure
that they understand Tasty Product’s processes. It may also mean that the new staff coming across will
be required to sign a new contract with Tasty Products.
a. List the aspects of both of organisations’ cultures and list the differences
b. Explain how the merger will affect on Tasty Products and all the old and new staff; and
c. Explain what Bill and his management team should plan and prepare to ensure that the
implementation of the new staff into their process is successful.
(guide: approximately 400 words for the table below)
a) From the analysis of the case study, it can be seen that the organisational culture is quite different between
Tasty Products and Cake’s Delight. While Tasty Products employ mainly senior staff with experience, Cake’s
Delight recruits young staff who are generally inexperienced and fresher. Hence, while Tasty Products has a
very professional and stereotype approach towards business, Cake’s Delight follows a more casual approach
that also helps them financially as pay lower wages to the employees.
b) While the merger will have significant impact on the Cake’s Delight staff, it will have much lesser impact on
the Tasty Products stuff. However, with the inclusion of Cake’s Delight culture in Tasty Products, the Tasty
Products’ employees will face certain changes in their culture as well. The current employees of Tasty
Products are much senior than the Cake’s Delight staff and hence, they will feel much less active and efficient
than the young staff. In spite of the problem, the senior staff can help mentoring the young staff with their
experience that will ultimately be beneficial for Tasty Products in the long run.
c) It has been seen that the employees of Cake’s Delight are not happy with the merger and more so because
they were not told about the merger. As a result, Tasty Products management needs to proceed with proper
planning to ensure the best employees of Cake’s Delight do not part ways with the merged company. As a
start, Tasty Products can call a meeting only for the existing Cake’s Delight employees to discuss about the
organisational roadmap that will integrate all the employees of Cake’s Delight within the organisation.
Furthermore steps include employee feedback system through which Cake’s Delight employees can provide
improvement feedbacks to the company and also a training program where they will be screened and trained.
One of the strategic moves can be the announcement of hike in the salaries of Cake’s Delight employees that
would increase the probability of the employees to stay in the merged company.
d. List three (3) aspects of organisational culture that can affect organisational development
and explain how to address each when planning and implementing a development plan.
Aspect of Organisational
Development:
How could this be addressed in planning and implementing:
Professional Approach
 Professional approach to work is one of the primary requirements for
any business organisation. Every employee must be trained to exhibit
acceptable professional approach within the organisational premises.
Right Mix of Experience and
Efficiency
 Right mix of experience and efficiency is the key to success of any
business organisation. With the experienced senior employees of Tasty
Products and the young efficient employees of Cake’s Delight need to
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
cooperate with each other and offer their own attributes to each other
for the best possible outcome for the organisation.
Organisational Behaviour
 Organisation behaviour refers to the behavioural interaction between
the employees of an organisation. In this case, Tasty Products should
utilize a particular theory that provides guidelines regarding the
suitable organisational behaviour for an organisation.
1.5. Refer to Case Study 3 – “Tasty Products Merger” and complete topics addressed in this
activity.
Read case study below and ensure you understand the case study well prior to attempting to
complete questions. Speak to your assessor if you require clarification about the case study.
Case Study 3 – Tasty Products Merger
Tasty Products PTY LTD (Tasty Products) and Cake’s Delights Pty Ltd (Cake’s Delights) are two
companies situated in the Central Coast of NSW. Tasty Products have been operating for 30 years.
Some of the staff have been working there for the full 30 years. Tasty Products likes to employ older
and more responsible employees. On the other hand, Cake’s Delights employees are mostly young
people, usually school leavers who have been signed up as trainees or apprentices.
Tasty Products have purchased Cake’s Delights three (3) months ago and now all of the Cake’s
Delights employees have moved to the Tasty Products location as planned.
Bill and his team from Tasty Products have held a meeting with all staff to make the new employees
welcome to the Tasty Product’s site and talk about future plans. Bill thought his original Tasty Product’s
employees will be easy to adapt as he knows each and every one of them personally but has always
been worried about the new staff.
Tasty Product’s HR Manager, Samantha, has been organising all new staff member evaluations and
booked every new employee for a skill assessment so that she can identify their knowledge and skills
gaps. So far all has been going well. The new and old employees seem to be getting on; and 3 weeks
have come and gone with minimal incident.
However, today, she had Martina in her office sobbing. Martina is a 20 years old trainee who has been
assigned to work in the reception. Her traineeship is 1 year and she is half-way through her studies. At
the end of her studies Martina will graduate and obtain the Certificate III in Business Administration.
Martina is friendly and helpful young lady and Samantha is surprised that she is feeling this upset.
Samantha asked Martina a few questions and discovered that she is feeling very anxious about
working at the reception. She is working with Betty at the reception. Betty is 58 years old and has been
a receptionist at Tasty Products for 11 years. Betty has always had the reception to herself and now
that Martina has started she cannot understand why all of a sudden there is a need to implement social
media and electronic processes such as Skype for business to communicate with staff around the
factory and offices. Every day Betty would take messages at least 3 times a day to all the employees
around the offices and front of the factory. She thinks that if Skype for Business is implemented her job
will become very impersonal and she will only communicate with the team leaders and other office
staff on the phone or via Skype. Plus she doesn’t really like mobile phones, her old Nokia is just fin and
she does not need to have an email on the phone as she has one on her computer at the reception.
When Martina first started Betty was very nice to her but now that Martina suggested a few
improvements Betty has become quite short with Martina. Martina feels like she is not welcome in the
reception anymore. On top of that Martina also finds that everyone that comes to the reception seems
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
to want to talk with Martina and Betty just keeps to herself and only speaks to employees that she
knows. She is never interested in speaking to anyone new that comes to the reception and that means
that Martina is busy and is constantly behind with her own tasks. Betty then comments about Martina
being slow. This morning Martina overheard Betty in the photocopying room talking to another office
lady and when Martina walked past they both hushed. Martina now feels very self-conscious and that is
why she went to see Samantha in her office.
Samantha listened to Martina and now she must decide what to do. Samantha has been the HR
Manager at Tasty Products for 5 years and has never had any issues with Betty before. She is quite
taken back about Betty’s reaction to all Martina’s suggestions. Samantha always thought that the older
workers and Tasty Products staff will be the easy ones to adapt to the new workers who joined them
from Cakes Delights so she is surprised.
Lucky for Samantha, Bill sent Samantha to Conflict Resolution Training when he purchased Cake’s
Delights to prepare her to deal with issues surrounding staff.
a. Research and list conflict resolution steps that Samantha would have learnt in her conflict
resolution course and paste them in the space below and;
b. Explain how Samantha can resolve this issue between Betty and Martina to ensure that
the issue does not become a huge major conflict.
(guide: paste conflict resolution steps and reference the source these steps came from – word count
for the full table is 300 words)
a) Based on the study of the presented case, it can be seen that a conflict has arisen due to differences in
opinion between Betty and Martina. There might also be some sort of miscommunication and
misunderstanding that have led to the issue. Samantha has very limited conflict resolution course in this
matter as the main source of conflict in this case is technology. It is easily known that any progressive
organisation will prefer to utilise technology as much as possible as it enhances the efficiency of operations
and on the other hand, no organisation will accept personal preferences of employees when it comes to the
operations. Hence, the only route out of this conflict is to let Martina understand the need for technology and
how she can adapt with the system.
b) As a part of conclusion resolution step, Samantha can consider calling a personal meeting with both Betty and
Martina together. In this meeting, Samantha should try to understand the points of both Betty and Martina
regarding their viewpoints on the particular matter. Samantha already knows that since the company is
progressive and the technical needs are high in the current market, Betty is right to suggest the use of social
media and other applications for various work at the organisation. Moreover, Samantha should also try to
know exactly why Martina does not want the introduction of social media or any other technical stuff in the
system. The recommended solution in this matter is the one suggested by Betty and in that case, Samantha
should let Martina understand why the organisation needs to implement more technology as a part of the
operational plan.
c. Samantha’s HR duties include evaluating employee skills and knowledge, develop
evaluation processes and record outcomes. Review Case Study 3 and in the space below
provide minimum of 2 complete examples on how Samantha could evaluate all new
employee’s skills and knowledge of their processes to ensure that all employees know all
their duties and perform them safely and efficiently at all times.
(guide: 200 for the table – each must be well explained)
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Evaluation
activities (guide:
list and explain 2)
Two evaluation activities that Samantha can undertake are as follows.
Personal Interview – This is not a job recruitment interview, rather this is an interview that
is mainly conducted to listen to the employees personally. Samantha can call employees one
by one in the interview room and can allow them to talk about anything including their
feelings about the company, their grievances and suggestions. This is a very effective
method of evaluating employee skills and knowledge but it is very much time consuming and
will be very exhausting for the HR manager.
Questionnaire Survey – This is shorter but less effective method of evaluation in which the
employees are provided with a questionnaire (set of questions, multiple choice). All the
employees need to do is to select the most suitable option under each question and submit
the form back to the HR manager.
Proposed
processes and
timelines (guide:
explain the process for
the 2 you listed above)
Personal Interview - Samantha can call employees one by one in the interview room and
can allow them to talk about anything including their feelings about the company, their
grievances and suggestions.
Questionnaire Survey – The employees are provided with a questionnaire (set of
questions, multiple choice). All the employees need to do is to select the most suitable
option under each question and submit the form back to Samantha.
The interview process should take at least a week whereas the survey can be completed
within two working days.
How outcomes
would be
recorded and
staff advised
In case of interview, the outcomes will be recorded by Samantha manually. On the other
hand, for questionnaire survey, data will be automatically recorded from the responses
provided by the employees.
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Part 1B - Develop organisation development plan
Instructions to Students:
In this assessment task you will be demonstrating organisation development skills. You are required
to access and review organisational plans available to you so you are able to complete this activity.
You can research the answers using your learner book or on the Internet however your answers
must be in your own words. By completing this assessment task you will be demonstrating that you
are able to perform tasks that will allow you to:
 Obtain organisational documentation
 Review all documents and organisational development plans
 Implement organisational developmental activities
 Maintain organisational developmental programs
You will be required to read a scenario and use a virtual company called “Bounce Fitness” which has
been organised for you to assist you with completing this assessment task.
Please note: if you have an opportunity to use your own real workplace please review this full task
and meet with your assessor. Your assessor will determine if the workplace scenario is suitable for
this task.
Please ensure that your work is of high quality. At this level of study, the Advanced Diploma level,
the assessment outcome should demonstrate that you are able to research independently and
produce good quality work. Individuals studying Advanced Diploma must be able to demonstrate the
following knowledge so that you are able to understand and meet expectation of the industry:
 Answers to questions should be very detailed and report form type of answers and should be
extensive.
 Project activities are detailed and well-developed, suitable for senior management positions.
 Design research, conduct analysis and report on the outcomes are provided with good
suggestions and implementation process and ideas.
 Develop strategies for the business and the organisation.
Your assessor will provide you with feedback.
Answer guide: This assessment task is to be typed. Each question has a volume of words guide
provided, please refer to the guide so that you answer each question appropriately.
Activities
2.1. Scenario – “Bounce Fitness”
Read the case study below and ensure you understand the case study well prior to attempting
to complete questions and activities below. Speak to your assessor if you require clarification
about the case study.
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Scenario 1 - Bounce Fitness
Your Sydney Site Manager, Linda, is aware that you have just completed your studies in Leadership and
Management and that you wish to apply your skills in the workplace. This is great news for you because
Linda recognises your new skills and has assigned you a project, which is to review the Bounce Fitness
direction and identify improvement opportunities to increase the Sydney Centre’s revenue. Linda has
given you all kinds of documentation so that you are able to check on current processes and services
being offered by the Sydney Centre and enable you to identify any improvement ideas that can be
introduced and considered for Bounce Fitness to increase its profit in the Sydney Site.
To start with your evaluation of the business of the Sydney site, you meet with Linda, and discuss the
following topics:
 Confirmation of company history
 Services provided
 Products sold
 Company’s need to increase profit
You took lots of notes, especially when Linda mentioned about the small food takeaway counter serving
chips and strips. The takeaway occupies a corner of the Bounce Fitness foyer. Their lease is ceasing next
month and Linda has not renewed the lease with the owner. She does not like the type of food being
served by the takeaway as the food does not portray the healthy image that Bounce Fitness wishes to
portray. However, Linda has also mentioned that she is worried that some of the Bounce Fitness clients
may sign up with the Hyde Park Gymnasium as they have a nice modern light canteen for their patrons
which serves healthy foods and fresh fruit juice drinks. They also have a meeting room which their
clients can book for meetings if needed.
Your next meeting will be in a week so you can come up with some ideas for business improvement and
possibly confirm her needs.
Your notes:
Bounce Fitness is made up of four fitness centres. Head office is currently established in Cairns,
Queensland. The other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and
Melbourne, (Victoria).
It was established in 2001 by Margaret House as a single aerobic studio. After two years’ membership
increases demanded the small leased centre be expanded and a new facility was built on land
purchased by the organisation. In 2004 a second centre was established in leased premises in Brisbane
and then Sydney and Melbourne in the subsequent two years.
The Head Office remains in Cairns and a Board of Directors has been established to oversee the function
of the business in all of the centres. Each centre has a General Manager (Centre Manager) who reports
to the CEO in Cairns, and a team of permanently employed fitness instructors and other casual
instructors, all of whom report to the Centre Manager.
The business is operated on best business practice and complies with all legislative requirements, local
by-laws and is registered with the national body.
Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself
as a premier provider of fitness and wellness in Australia.
All centres are carpeted in areas used for stationary activities, spacious, well-ventilated and air-
conditioned to make the environment as safe and comfortable as possible. They are light and feature
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
wrap-around mirrored walls.
Each centre features a retail section selling fitness shoes, clothes and other related fitness items. There
is a small takeaway was in the building before the gym has opened and it is leased to a provider.
Each Centre has scheduled various fitness classes ranging from high intensity to low intensity. The
scheduling is left to each Centre but must sustain a minimum average of twelve in each class for them
to continue to be held. The style of classes changes as new methods are developed to sustain interest
and provide variety.
Funding is primarily from memberships. Memberships are sold on one, three, six and twelve monthly
bases on a decreasing fee scale. Casual members are welcome, but the daily rate is a premium one.
Each Centre sells memberships to 120%. This means that at peak times it could be quite crowded, but
experience demonstrates that there is a maximum of 80% usage.
The retail arm of the business accounts for about 30% of the takings from each centre. The strategic
plan for retail is set to increase investment in sales this year to 35%. Each Centre will be given a budget
to develop and implement a sales and marketing plan to trial. The most successful may be implemented
nationally and will attract an incentive for the most successful Centre. When discussing this, Linda
mentioned that the current takeaway shop lease is included in the retail business income. The takeaway
lease, is reconsidered during each annual planning session by the Board, which produces 5% of the
income, less than the rent off-set.
You have reviewed your notes the aim to identify business needs or issues and possible improvement
ideas prior to having a meeting with Linda again and the team of other staff members that Linda has
asked to participate.
You have also been able to access the following plans to assist you with evaluating and analysing
Bounce Fitness operation and future needs. (Bounce Fitness Strategic and business plans, marketing
plans, the budget and other. All these plans are accessible on the Bounce Fitness website and also have
been downloaded for your convenience by Linda to save you time.
2.2. It is important that managers understand their organisation well prior to deciding on
developing the organisation.
Download the Strategic Plan for Bounce Fitness and other business and marketing plans that
may assist you with this activity and complete the table listing your findings.
(Note: Bounce Fitness is a virtual company and has many documents for you to review which
can be accessed from their website, incl. various plan, staff and financial information, etc. For
your convenience some of the plans are uploaded onto your student portal as well)
(Guide: 100 for each row of the table)
Organisational
overview.
The organisation provides fitness training classes on membership basis and also
allows a retail counter for casual food takeaway. However, the company wants to
attract more people to join the fitness classes and hence, it wants to display a
healthy image for marketing purposes. As a result, as per the company CEO, the
lease for the retail takeaway will not be increased since the casual fast food sold
by the store is not a healthy image for the fitness studio. The company wants to
modify the strategic direction so that it promotes a very healthy image and
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
attracts the youth to join the fitness studios.
What needs to
change in the
business to best
support the new
vision,
strategies and
objectives?
 Currently, the main change required is removing the takeaway counter from the class
premises. Instead, the company can give the lease to a new seller who will sell healthy
food and drinks that are mostly associated with the fitness classes.
 Another option for the company is to hire chef and a manager on a permanent basis
and open a canteen counter selling healthy food and drinks. In this case, outsiders can
buy them for regular prices whereas the members can have discounted prices for the
items.
Areas of staff
development
needed for plan
to be
implemented:
 In order to implement the above plan, a food and health staff can be appointed. He can
provide a clear idea about what types of food can be sold from the canteen and will
also provide suitable dieting suggestions for the fitness aspirants.
Create a
development
goal for each of
the development
areas listed
above:
 The main development goal of the development area mentioned above is to provide
healthy food and drinks to the fitness aspirants so that they can feel more inspired and
stay at the fitness studio for training instead of moving to other gyms or fitness studios.
2.3. Role-play:
Organise and role-play a meeting with Linda and other Bounce Fitness team members and
consult with them so that you can further profile Bounce Fitness. During your meeting discuss
and confirm the organisation’s readiness for change and development. We estimate that the
role-play will be approximately ½ hour or as directed by your assessor.
Your assessor will complete a checklist at the end of this assessment task and provide you with
feedback about the skills you demonstrated during your role-play.
You must meet with your trainer and assessor prior to conducing you role-plays to ensure that
you have been able to explain to him/her what was prepared for the role-play and that you
have equal opportunity to demonstrate your preparation and understanding of the roleplay
prior to you doing it.
(Guide: total word count for question 2.3 should be approx. 500-800)
a. Your assessor will arrange small groups (between 4-5 of your colleagues) so that you can
plan for the meeting and advise them of the meeting. This will be your group for Bounce
Fitness meetings. You must first advise Linda and all team members of meeting time, date
and topics to be discussed. The process should be as follows:
 Email Linda and the team and invite them to the meeting. Email should include:
o The agenda items (list of topics) to be discussed, the time and date
o Encourage the team to add to the agenda (as needed)
o Ask each team member to bring information (or data) where Bounce Fitness
experiencing problems, needing improvements for the team to discuss and analyse
at the meeting
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
o Receive confirmation of attendance (email replies) from Linda and the team
o Copy and paste all email replies in the space below as part of your evidence
(guide: students MUST use their SBTA emails and NOT personal emails)
PLEASE FILL
b. Once attendance has been confirmed the teams will conduct their role-plays (meetings).
Meetings must be completed by each individual student. Each student must role-play the
chair of own meeting and take own notes from the meeting. Each student in the team must
contribute to outcomes of the meeting, be vocal, consultative, provide ideas and accept
feedback and be actively involved in all discussion points during the meeting and:
i. Address the following in the meeting and complete the table below:
 Who are key stakeholders involved in the development activities
 What is their role, and
 How you will ensure and confirm their commitment
Who will be
involved?
What will their role be?
Approving, reviewing, creating
or giving input?
How will you confirm their
commitment?
PLEASE FILL Creating Input There are different types of input
generated
PLEASE FILL Giving Input The inputs are properly communicated with
all the team members
PLEASE FILL Reviewing Input Appropriate feedbacks are provided against
all the inputs
PLEASE FILL Approving Input Inputs are either accepted or reject with
valid reasons
ii. Discuss the following also in the meeting:
 Determine and confirm the organisational culture (so you and your team can decide
on communication strategies about proposed improvement for Bounce Fitness)
 Who will be involved in the process of implementation of the developmental
activities
 Identify, collect, discuss and analyse data with the team (based on the scenario) on
areas of the business where the business is experiencing problems, or needing
improvements or adjustments or realignment
 Discuss and determine where (what areas) the organisation is ready and how is the
organisation ready to accept a change or improvement or realignment
 Determine and agree on objectives and strategies for the organisational
development and improvement
 Discuss and confirm with your team what types of change management techniques
would be suitable or required to achieve the workplace culture outcomes; and
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
 Explain how all these points will be communicated to all Bounce Fitness staff and
management
iii. Use the following space to type / write notes from your meeting so that you can then
insert them into your Meeting Minutes
 In the meeting, it has been discussed that the organisational culture needs to be
modified slightly to suit the needs of the new strategic direction of Bounce
Fitness.
 It has been agreed that a project manager will be deployed who will supervise the
implementation process.
 Everyone has agreed that the business faces some shortfalls in attracting more
youths due to lack of healthy image and marketing techniques.
 It has been found that the organisation is mostly ready to adapt to any changes
and the existing employees are quite eager to see the changes as suggested.
 It has been agreed that at this point, the organisation mostly needs changes in
the marketing as well as operational development.
 All the members have agreed upon a suitable change management strategy that
will be most effective for the organisation.
 All have agreed that the information will be communicated to Bounce Fitness staff
in a face to face meeting in which, all the agreed points will be explained in detail.
c. Complete meeting minutes and write down the points discussed in the meeting about the
organisation.
 Each student must write and submit own meeting minutes (either using the template
below or from Bounce Fitness website templates)
 Although students may have similar answers from their meeting however all
students must be made aware that their meeting minutes must be in their own
words and not copied from other students
 Students are to attach or copy and paste information and data collected from the
meeting and these can be inserted in space (iii) above or attached and reference
given to the assessor where this documentation is located so the assessor can check
it during marking of this assessment task
 At the meeting Linda informed the small group of your team colleagues that she has
negotiated a $380 thousand credit loan for the organisational development, having
in mind that she is very keen to get the coffee shop going. Linda really wants the
group to consider all pros and cons of the possibility of building the new coffee shop
and prepared a few points to discuss such as: loss of clients once the current
takeaway closes, the new nice kitchen the gym around the corner has and the
possibility of clients having meetings there when they finish their sessions and
before they have to go back to their offices and etc... Although she wants to only
discuss it at this stage and also cover what other ideas the team may come up with.
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
After speaking to Linda about the proposed meeting you know that she will be keen
to see some quotes after the meeting has finished.
Meeting Minutes
Meeting name Discussing Bounce Fitness needs and developmental
opportunities
Date: / /
Chair PLEASE FILL Minute
taker PLEASE FILL
Attendees Student
names and
student IDs
PLEASE FILL
Topics
discussed
Responsibilit
ies
Explanations and discussions
Students will be listing topics discuss here. Examples only
Current state of
affairs PLEASE
FILL
 The current state of affairs at the organisation must be analysed to
identify the issues.
Issues Faced PLEASE
FILL
 The issues must be explored in detail in order to find suitable
change management solution.
2.4. After you have completed your meetings and discussed and determined Bounce Fitness
readiness for change and development you will be completing the following:
a) Gather quotes for the coffee shop built so that you can brief everyone at the next meeting
about it. You must collect 3 quotes (refer to the table below). The 3 quotes are all within
the budget that Linda mentioned. the aim is to have a nice quality coffee shop that looks
good and stylish. You will be presenting these quotes in the meeting and discuss them with
the team.
Quote 1:
The Bellissimo Coffee
InfoGroup,
 For a coffee cart, it costs
roughly $20,000.
 Benches and cold kitchen:
$58,000
 Tables and chairs: $40,000
 Other equipment: $10,000
 Labour costs: $100,000
(mixture of Australian
equipment with some
imported from Asia)
Quote 2:
AMAZING PROJECTS
 For a coffee cart, it costs
roughly $15,000 (imported from
China).
 Benches and cold kitchen:
$50,000
 Tables and chairs: $15 (imported
from China)
 Other equipment: $10,00
 Labour costs: $120,000
Quote 3
Elite independent Project Group
 The overall cost of the coffee
shop would be $350 to 400Kk as
all of the equipment is all
Australian made and very good
quality
 Break down that you have
received.
 Coffee cart – 25k
 Labour – 120 to 150k
 Fittings – 100 to 120k
 Other materials 50k
b) Develop the Bounce Fitness Communication Plan (for the change/improvement your team
has chosen). This plan will educate and instruct all Bounce Fitness employees,
management and stakeholders for Bounce Fitness to achieve communication objectives in
relation to:
 Desired outcomes and goals i.e. objectives and strategies that will be put in place
 Methods for change activities (change management techniques); and
 Preparation for any upcoming issues during developmental stages; and
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
 Communication and instruction (education strategies) of chosen approaches to
solving issues of planned activities for the development and improvement to;
o Introduce the plan
o Implement the plan
o Monitor the implementation and follow up with staff
(guide: complete the following template – approximately 750 words or more)
Bounce Fitness Development Plan
& Communication Strategy
DRAFT 1
Purpose of this
document
The purpose of this document is to monitor the implementation plan for Bounce
Fitness and present a follow up of the results.
Organisational
overview (e.g.
services)
Bounce Fitness provides fitness training classes on membership basis and
also allows a retail counter for casual food takeaway. However, the
company wants to attract more people to join the fitness classes and
hence, it wants to display a healthy image for marketing purposes. As a
result, as per the company CEO, the lease for the retail takeaway will not
be increased since the casual fast food sold by the store is not a healthy
image for the fitness studio. The company wants to modify the strategic
direction so that it promotes a very healthy image and attracts the youth
to join the fitness studios.
Strategic
Priorities
The main strategic priority is marketing in order to attract more youths to join the
fitness sessions. The next priority is opening a self controlled or a leased retail
takeaway shop for healthy food that will provide a healthy image to the company.
Mission and
vision
The mission of the company is to promote the important of fitness training among
the youth in the country.
The vision is to grow as a successful fitness studio with members from throughout
the country who actively participate in the training sessions.
Current
Situation (e.g.
background of why
change is needed)
Marketing department is not much active and unable to attract more people to join
the fitness sessions.
Overall business
objectives:
Strategies: Date: Who will be involved?
Attract more youth
 Marketing
 Healthy Food Stall
 Affordable Subscription Fee
Structure
20/10/201
9
Marketing Manager, Operations
Manager
Develop brand image
 Marketing through digital and
social media
 Healthy Food Stall
20/11/201
9
Marketing Manager
Provide fitness training
 Appoint efficient fitness
trainers
 Provide fitness regime and
diet charts to the members
20/08/201
9
Operations Manager, Trainers
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 22 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Change Management
Techniques chosen:
 Implementation and integration of information technology within the
current system
 Gradually progression to the new organisational structure through analysis
and monitoring
Training and
development that
would be required:
Marketing training, management training, technical training (for IT)
Communication/Education Plans
Communication objectives
 To give a clear idea of changes to all stakeholders
 To report and take follow up on the changes implemented
Target Audiences
Students should use this section and list the types of audiences who may be involved:
 Primary Audience – Bounce Fitness Stakeholders
 Secondary Target Audience –Existing members of the fitness studio
 Evaluation of the Target audiences: Through questionnaire survey
Communication Process Mix
External Communications may include – Survey, text messages
Internal Communications may include – Face to face interaction, team meeting
Evaluating communication success – Analysis of responses from the target audience
Promotion
Via social and digital media, referral system
Budget communication
What will be
communicated
Communication
process
Target audience Communication timelines
Change
requirements
Detailed email Bounce Fitness Stakeholders Every week
Budget
requirements for
proposed changes
Detailed email Bounce Fitness Stakeholders Within next 1 month
Changes to be
implemented
Text alerts, face to face
communication
Existing members Within next 1 month
2.5. Role-Play
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
It is important, when you develop any plan in the workplace that you consult with others and
ask them to evaluate the plan, relevant data collected when developing the plan, discuss and
confirm the plan’s content and receive feedback.
As part of the consultation process about the Bounce Fitness Communication and
Developmental Plan you are now to hold your consultation meeting with Linda and the team so
you can present them with the plan and explain its content. To complete this activity, you are
to:
a. Again, as with the previous meeting, invite the team to the meeting. Use the SBTA email.
Receive confirmation of attendance. Paste a copy of your email to the team and the
received emails in the space below.
PLEASE FILL
b. Chair your meeting once you all attendance confirmations have been received. During
this meeting you will be required to give the team a copy of your plan and evidence
collected and also a budget. You will present and discuss with the team:
 Review the Bounce Fitness budget. With the team review the scenario and the Bounce
Fitness website again, check on all relevant documentation; and discuss if the Bounce
Fitness proposed development and the plan meets the budget requirements.
 Review the 3 quotes so Linda and the team can determine if the coffee shop is
feasible and which quote is preferred by all present.
 Then present the plan content, and with the team analyse all the data including:
business goals listed in the plan, check if they are appropriate and do they meet
Bounce Fitness strategic goals.
 Discuss and confirm communication process and strategies for each target audience
that you proposed in the plan, are the target audiences that you selected and
described appropriate and are all communication strategies proposed in the plan
relevant and appropriate to the audiences.
 Discuss strategies on how to gain maximum participation by all stakeholders who are
relevant to the developmental change so this information can also be added into the
plan after the meeting.
 Use the group to articulate foreseen problems and seek their input and proposed
means for resolving the problems. Discuss possible interferences and intrusions during
the proposed implementation and running of the developmental plan and with the
group problem-solve and brainstorm and come up with alternative proposals.
Negotiate their suitability and agree on new outcomes which will be added to the plan
after the meeting.
Student instructions: Please note: your team must come up with at least one
correction of the plan and one problem so you can demonstrate that you have taken
their feedback on board and corrected the plan and finalised it.
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
 Once you have discussed and collected feedback, complete the meeting minutes
below with the feedback and any corrections or corrective actions.
(guide: meeting minutes are to be typed – approximately 500 words)
Meeting Minutes
Meeting name Review and Consultation Meeting
of the Developmental and Communication Plan
Date: / /
Chair PLEASE FILL Minute
taker
PLEASE FILL
Attendees Student
names and
student IDs
PLEASE FILL
Topics
discussed
Responsibilit
ies
Explanations and discussions
Possible
challenges in
proposed
changes
PLEASE FILL
 Regarding the proposed changes, there might be issues and
challenges, hence, discussion, analysis and identification of the
issues are required
Alternative
methods
PLEASE FILL
 Alternative changes are identified and suggested
c. Revisit the plan and adjust the plan as per feedback received from the meeting and paste
the new plan below here. (guide: you must copy and paste the final plan behind this
question).
Bounce Fitness Development Plan & Communication Strategy - REVISED PLAN
Bounce Fitness Development Plan
& Communication Strategy
REVISED
Purpose of this
document
The purpose of this document is to revise the implementation plan for Bounce
Fitness and present a follow up of the results.
Organisational
overview (e.g.
services)
Bounce Fitness provides fitness training classes on membership basis and
also allows a retail counter for casual food takeaway. However, the
company wants to attract more people to join the fitness classes and
hence, it wants to display a healthy image for marketing purposes. As a
result, as per the company CEO, the lease for the retail takeaway will not
be increased since the casual fast food sold by the store is not a healthy
image for the fitness studio. The company wants to modify the strategic
direction so that it promotes a very healthy image and attracts the youth
to join the fitness studios.
Strategic
Priorities
The main strategic priority is marketing in order to attract more youths to join the
fitness sessions. The next priority is opening a self controlled or a leased retail
takeaway shop for healthy food that will provide a healthy image to the company.
Mission and
vision
The mission of the company is to promote the important of fitness training among
the youth in the country.
The vision is to grow as a successful fitness studio with members from throughout
the country who actively participate in the training sessions.
Current
Situation (e.g.
background of why
Marketing department is not much active and unable to attract more people to join
the fitness sessions.
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
change is needed)
Overall business
objectives:
Strategies: Date: Who will be involved?
Attract more youth
 Marketing
 Healthy Food Stall
 Affordable Subscription Fee
Structure
20/10/201
9
Marketing Manager, Operations
Manager
Develop brand image
 Marketing through digital and
social media
 Healthy Food Stall
20/11/201
9
Marketing Manager
Provide fitness training
 Appoint efficient fitness
trainers
 Provide fitness regime and
diet charts to the members
20/08/201
9
Operations Manager, Trainers
Change Management
Techniques chosen:
 Appoint temporary or permanent staff with strong knowledge in marketing
and IT
 Assign specific duties to the newly appointed staff
Training and
development that
would be required:
Organisational requirements
Communication/Education Plans
Communication objectives
 To give a clear idea of changes to all stakeholders
 To report and take follow up on the changes implemented
Target Audiences
Students should use this section and list the types of audiences who may be involved:
 Primary Audience – Bounce Fitness Stakeholders
 Secondary Target Audience –Existing members of the fitness studio
 Evaluation of the Target audiences: Through questionnaire survey
Communication Process Mix
External Communications may include – Survey, text messages
Internal Communications may include – Face to face interaction, team meeting
Evaluating communication success – Analysis of responses from the target audience
Promotion
Via social and digital media, referral system
Budget communication
What will be
communicated
Communication
process
Target audience Communication timelines
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Change
requirements
Detailed email Bounce Fitness Stakeholders Every week
Budget
requirements for
proposed changes
Detailed email Bounce Fitness Stakeholders Within next 1 month
Changes to be
implemented
Text alerts, face to face
communication
Existing members Within next 1 month
Each student must print this and present to the assessor so the assessor can complete this checklist.
Once completed then students are to scan and upload it with their submission. Whtout this form
being uploaded the student will not be marked for this task. Trainer will complete the following
checklist and provide you with feedback.
ASSESSOR’S OBSERVATION CHECKLIST
Did the student demonstrate: Satisfactor
y
Ability to understand the importance of taking audience, purpose and contextual factors into account
when making decisions about what to communicate, with whom, why and how; and  Yes  No
Ability to use appropriate communication skills to engage in discussion and communicate complex ideas
about the organisational improvement and development with the team, accepting feedback positively
from meetings
 Yes  No
Ability to facilitate the meeting effectively, through asking questions, gaining input from staff and leading
the conversation and accept the feedback positively from the meeting.  Yes  No
Ability to discuss costs and budget and interprets a range of mathematical information to analyse
presented quotes and information and determine suitability of the costings and budget available.  Yes  No
Overall task was completed satisfactory  Yes  No
Assessor Feedback:
Assessor to provide feedback if students need to fix something or etc….
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Assessment task 2:
Part 2A - Implementing organisation development activities
Assessment type:
 Part 2A – Activities, scenarios and role-plays
 Part 2B – activities and scenarios and role-plays
Assessment task description
 This is the third assessment task
 You must respond to all points and activities in this task and submit it to your trainer and
assessor by the due date provided by your trainer and assessor.
 Your trainer and assessor will proivde you with feedabck for this task.
Resubmissions and reattempts
 Where your answers or activities are deemed not satisfactory after the first attempt a
resubmission attempt will be allowed.
 You must compelete this assessment task first and obtain Satisfactory outcome for this task prior
to you moving and working on the following assessmet task.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task. Please note academic standards of the
unit will not be lowered to accommodate the needs of any student but there is a requirement to be
flexible about the way in which it is delivered and assessed. Each case will be looked at on its own
merit.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000 (Please look up the noticeboard for which room has
been allocated for your class on level 2).
Purpose of the assessment task
The purpose of this assessment task is to assess your knowledge evidence in these two units of
competency which includes your knowledge of being able to:
 analyse information and data about the organisation and develop an organisation development
plan including:
 agreed objectives
 change management and communications strategies
 identified roles
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
 implement the development plan including:
 developing the team
 managing conflict
 solving problems
 consult and communicate effectively with relevant stakeholders to:
 determine agreed objectives and outcomes
 manage conflict
 monitor and promote participation in and support for the development activities
 evaluate the development plan and make adjustments as appropriate.
Instructions for completing each activity
 It is expected that you correctly address each activity and follow the answering guidelines.
 Answers and comments must demonstrate an understanding and application of relevant
concepts, critical thinking, and good writing skills.
 You must not use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture,
race, religion, sexual preference or age. Gender inclusive language should be used.
 Answers must be in your own words and your own individual work
How your trainer/assessor will assess your work?
 This assessment task requires you to address and answer all activities listed.
 If all activities have been completed correctly, you will receive a Satisfactory (S), outcome. If any
activities were not completed correctly, then you will receive a Not Satisfactory (NS) outcome for
this task.
 You will be able to gain feedback and your assessor will advise you of resubmission due date.
Resources and equipment required to complete this task
You will have access to the following:
 Computer, Internet and printer
 Microsoft Office Suite and access to electronic applications for producing rosters
 Virtual company (if required)
 Student Portal
 Learner guide for the unit of competency available electronically and any useful links and videos
provide by your trainer and assessor and the assessment task
Benchmark for Assessment
 You are expected to respond to all questions. Direction is provided on the expected length
of your response. These assessments will require a Short, Medium or Long response.
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
 The following is a guide to the expected number of words for each of these categories
unless otherwise indicated.
Short 30+ words
Medium 100+ words
Long 200+ words
Instructions to Student
In this assessment task you will be demonstrating how you undertake team development and
training activities to develop collaborative approaches and problem-solving and you will also
demonstrate your conflict resolution skills.
You will be required to read 2 scenarios and use the virtual company called “Bounce Fitness”.
Please note: if you have an opportunity to use your own real workplace please review this full task
and meet with your assessor. Your assessor will determine if the workplace scenario is suitable for
this task.
Please ensure that your work is of high quality. At this level of study, the Advanced Diploma level,
the assessment outcome should demonstrate that you are able to research independently and
produce good quality work. Individuals studying Advanced Diploma must be able to demonstrate the
following knowledge so that you are able to understand and meet expectation of the industry:
 Answers to questions should be very detailed and report form type of answers and should be
extensive.
 Project activities are detailed and well-developed, suitable for senior management positions.
 Design research, conduct analysis and report on the outcomes are provide with good suggestions
and implementation process and ideas.
 Develop strategies for the business and the organisation.
Your assessor will provide you with feedback.
Answer guide: This assessment task is to be typed. Each question has a volume of words guide
provided, please refer to the guide so that you answer each question appropriately. If you are
directed to conduct group discussions, you are always required to demonstrate your own skills and
supply comments and answers in your own words so you can demonstrate that you have the
required skills of the question or the activity. Prior to any group activity or role-play you must meet
with the assessor to discuss the role-play and the activity to ensure that you have been able to
demonstrate your preparation and discuss your plans for the role-play and / or the activity. This is to
ensure that students do not copy from each other and everyone is treated the same.
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 30 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Activities
3.1. Scenario 1 – “Bounce Fitness - Conflict”
Read the case study below and ensure you understand the case study well prior to attempting
to complete questions and activities below. Speak to your assessor if you require clarification
about the case study.
Scenario 2 – Bounce Fitness - Conflict
You have been busy finalising the Development and Communication plan. The overall feedback is
positive and everyone is now looking forward to having a nice new coffee shop at the gym.
Linda called you into her office to discuss an issue that has just come up and wants you to deal with it.
Since your last meeting when the team confirmed that Bounce Fitness is to have a new coffee shop in
the foyer, Mario has been excited. He has been keen to move from the admin. area into the new coffee
shop. And he told Bill who thought that it was a great idea.
Both Mario and Bill work in the back office supplementing their income in addition to teaching classes at
the gym. The admin work is boring but as their classes are only 20 hours a week they must do other
work. So, when the idea of coffee shop came up they both started talking about their hospitality skills.
They are both keen to move out of administration and use their hands serving.
Bill has been in hospitality for many years before he became a trainer with the gym and Mario has been
a barista in Italy and expects to be appointed as the barista in the coffee shop. He is currently working in
the evenings in another coffee shop so he has good and current experience.
Today, Linda came into work and Mario and Bill were arguing about who would be more suitable for
working in the coffee shop. They used to be very good friends but apparently this argument has been
going on since the planning meeting a week ago and now they are starting to argue aloud. Its effecting
other staff because Bill is not talking to anyone and Mario is venting to all of his customers and staff
about it. Everyone else is apparently getting fed up with it.
Linda gave Mario a verbal warning today and told him that discussing such issues with clients and
customers is not appropriate. She also called in Bill and told them both that she will be conducting
formal interviews for any of the jobs in the coffee shop and anyone will be welcome to apply, internal
and external applicants will be welcome.
Mario is now even more upset with Bill, he believes that Bill only wants to work in the coffee shop
because Mario told him about it and wants Bill to acknowledge that Mario being a qualified barista is
therefore more suitable. And because of Bill, Linda is now going to interview - basically it is all Bill’s fault.
Linda knows that you have a very calm manner and that you have good conflict resolution skills since
you used to work for a HR department in your previous job and had some conflict resolution and
customer service training. Linda also told you that she wants the boys to work in the coffee shop and is
happy to share their shifts but wants them to calm down and not argue as it is effecting the other staff.
Linda wants you to sort it out, conduct some kind of conflict resolution process and get the two
employees back on tract. Also both employees need to know that by moving them into any new role,
that Linda will need to advertise and replace them from the gym and the reception.
3.2. Role-Play
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Your assessor will organise small groups and you will be role-playing this scenario. Your
assessor will be completing a checklist at the end of this assessment pack and provide you
with feedback about your role-play.
You are to meet with Mario and Bill and role-play the following:
a. Review the conflict resolution steps, notes and the learner guide when you were
researching about conflict resolution techniques.
 organise a meeting with Mario and Bill’s in the aim to resolve their conflict
 get them both talking and discuss their issues
 use conflict resolution skills and steps you researched to assist you with the meeting
and resolution
 consult with both Bill and Mario and get them to problem-solve and come up with
their own ideas on how the recruitment should work
 The aim is for you to facilitate and ensure that the meeting resolves the issue and
both Mario and Bill will come to a consensus or an amicable agreement about
working in the coffee shop.
b. Ensure that you take notes in the meeting and use the meeting minutes’ template to
record the progress of the meeting and the outcome. (Or you can develop a report style
form and record all discussion points and the outcome).
(guide: meeting minutes are to be typed – approximately 300 to 500 words)
Meeting Minutes
Meeting name Review and Consultation Meeting
of the Developmental and Communication Plan
Date: / /
Chair PLEASE FILL Minute
taker
PLEASE FILL
Attendees Student
names and
student IDs
PLEASE FILL
Topics
discussed
Explanations and discussions
Selection of
candidates for
the coffee shop
In order to ensure fair selection process for staffing the coffee shop, interview process is
the mostly preferred process. However, in order to offer more priority to the internal staff,
special attention can be given to the internal staff who apply for the interview.
Mario or Bill? Or
both?
Mario and Bill both want to be associated with the coffee shop but it is clear that they
have quite different skill sets. Hence, both of them can be chosen – Bill for attending the
customers and Mario as the barista at the coffee shop. However, other candidates will also
be evaluated. Either way, the interview process should be fair and square and only the
best candidates will have to be chosen.
c. Email the meeting minutes to Bill, Mario and Linda and ask both Bill and Mario to confirm
the outcome and agreement that was reached at the meeting. Their email replies and
responses are to be copied and pasted in the space below.
These emails will demonstrate your communication and also your ability to gain a
consensus or an agreement between Bill and Mario.
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
(guide: students must use SBTA emails and paste them all in the space below or use the space to advise where
the emails are enclosed for assessor to find when marking)
PLEASE FILL
3.3. Scenario 2 – “Bounce Fitness - staff development”
Read case study below and ensure you understand the case study well prior to attempting to
complete questions and activities below. Speak to your assessor if you require clarification
about the case study.
Scenario 2 – Bounce Fitness - staff development
The coffee shop will be open soon so Mario and Bill will both be away from the admin area. This means
that Rebecca will be moved from the reception and Linda has asked young Maree to work part time at
the reception. Maree is only 17 and is great fun. She is good with people and smiles a lot and is good on
the phone. However, she will also assist the admin team with some emails and writing of some small
correspondence and she completed 2 trial sessions at the reception to show Linda that she is capable to
be left in the reception.
Linda noticed that Maree is not all that good with corresponding with clients. Her emails are very short
and abrupt, she never puts Hi or Hello at the front of the client names. Sometimes if the person is young
and she knows them from the gym she will put Hey. All her emails are all in low caps. She is treating her
work emails as if she was speaking to her friends using her Facebook. She uses for example ‘plse’
instead of please or LOL and puts smiley faces at the end of the emails. And as she wants to do
everything so fast her spelling is also not great.
Linda knows you have experience with coaching and are good with emails and customer service. She
asked you to develop Maree’s skills, organise a small coaching session and show and teach Maree some
email examples. Then follow up with Maree and check that her emails have improved.
Linda asked you to ensure that you exchange a few emails with Maree so that she learns how to
communicate with others via email correctly. Linda has already advised Maree and Maree is keen to
have you teach her and as always is positive about her learning.
You have arranged a time with Maree. Now you need to prepare a short coaching plan / session plan so
that you can teach Maree and have a structure for the coaching steps planned well.
3.4. Role-play.
Your assessor will organise you into pairs and you will be role-playing this scenario and
coaching Maree (each other). Your assessor will be completing a checklist at the end of this
assessment pack and provide you with feedback about your role-play. You must each role-play
the coach so that you can collect the required evidence from the coaching. The coaching
session should take approximately 15 to 20 minutes.
To prepare and conduct the coaching you need to complete the following:
a. Use the table below and develop a short session plan of steps you will be coaching Maree
or you may choose the smart goals to develop your session.
(guide: develop about 5 steps in the table below – word count 300 words)
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Steps Content discussed Example provided
Specific The exact contents the mails
should contain depending on the
nature and type of requirement
For instance, if a customer has
asked about the operational timing
of the cafe, the mail must include
the operational hours for the cafe
for all 7 days of the week and a list
of days when it will remain closed.
Measurable Mail formatting, specific data to be
sent
For instance, if a customer has
asked about the subscription fees,
the ideal email reply will include
professional greeting to the client
and then all details of the
subscription fees.
Achievable Spellings, grammar, term usage For instance, Maree should use
correct spellings and grammar,
colloquial terms like “LOL”, “pls”,
etc. cannot be used.
Relevant The content of the emails must be
relevant to the query of the
customer
For instance, if a customer has
asked about the operational timing
of the cafe, the mail must include
the operational hours for the cafe
for all 7 days of the week and a list
of days when it will remain closed
and not any other irrelevant
content.
Time Based The email replies must be sent in a
timely manner
If it is a general query from the
customer, the reply must be sent
within an hour.
b. Coach Maree using the table. Use good explanations and examples and the classroom
computers or your own laptop. Use the space below to copy and paste some of the email
exchanges that you and Maree sent to each other during the coaching session.
PLEASE FILL
c. When you are finished you are to give Maree a feedback form as evidence of your
coaching and also as evidence of the coaching being a success.
Leaner Feedback about the coaching session - Maree’s feedback to you about
your coaching skills
Coach
Name:
PLEASE FILL
Session
Title:
Professional Email Writing
Feedback topics Not there
yet
Satisfactor
y
Excellent
Introduction to the coaching topic structure
Key points explained clearly before
coaching started
Demonstration, examples or illustrations of
key points
Practice – the coach provided instructions
for practice
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Leaner Feedback about the coaching session - Maree’s feedback to you about
your coaching skills
Support for the leaner
Use of questions to ensure understanding
Feedback was provide throughout and at
the end
Review – wrap up recapped key points
Eye contact was good and appropriate
Body language – was good and appropriate
Comments:
Leaner name: Maree (student who role-played Maree is to put own name and
Student ID
Student
initials
Date:
Each student must print this and present to the assessor so the assessor can complete this checklist.
Once completed then students are to scan and upload it with their submission. Without this form
being uploaded the student will not be marked for this task. Trainer will complete the following
checklist and provide you with feedback.
ASSESSOR’S OBSERVATION CHECKLIST
Did the student demonstrate: Satisfactor
y
Ability to understand the importance of taking audience, purpose and contextual factors into account
when making decisions about what to communicate, with whom, why and how; and  Yes  No
Ability to use appropriate communication skills to engage in discussion and communicate complex ideas
about the organisational improvement and development with the team, accepting feedback positively
from meetings
 Yes  No
Ability to facilitate the meeting effectively, through asking questions, gaining input from staff and leading
the conversation and accept the feedback positively from the meeting.  Yes  No
Ability to discuss costs and budget and interprets a range of mathematical information to analyse
presented quotes and information and determine suitability of the costings and budget available.  Yes  No
Use of coaching skills to develop the team to aim to solve problems  Yes  No
Use of conflict management strategies and conflict resolution skills and steps to gain agreement between
fudding parties.  Yes  No
Overall task was completed satisfactory  Yes  No
Assessor Feedback:
Assessor to provide feedback if students need to fix something or etc….
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 35 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 36 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Part 2B - Maintaining organisation development activities
Instructions to Student
In this assessment task you will be demonstrating how to maintain the organisation development
program. You will be required to review scenario from Assessment Task 2 and 3 and use the virtual
company called “Bounce Fitness”.
Please note: if you have an opportunity to use your own real workplace please review this full task
and meet with your assessor. Your assessor will determine if the workplace scenario is suitable for
this task.
In this task you will be demonstrating:
 Undertake surveys to identify any loss of support for organisational development programs and
activities and services
 Set out activities and interventions in the organisation development plan and maintain, evaluate
and modify them as required
 Organise and participate in regular team meetings and individual feedback in accordance with
communication plan
 Ensure senior management reinforces organisation development program by ongoing messages
of support and appropriate resource allocation
 Evaluate organisation development plans in terms of costs and benefits, including opportunity
costs
Activities
4.1 Scenario 1 – “Bounce Fitness - Maintaining organisation development”
Read case study below and ensure you understand the case study well prior to attempting to
complete questions and activities below. Speak to your assessor if you require clarification
about the case study.
Scenario – Bounce Fitness – Maintaining organisation development
The coffee shop is close to opening so now the plan is to ensure that staff and clients are well aware that
soon it will be opened.
From the Bounce Fitness financial information and the budget, you know that the coffee shop only falls
on the 5% of income and Linda wishes to make it 10%. Linda wants you to organise a survey of the new
services of the gym and see if everyone is still supporting the coffee shop.
You have checked against the quoted cost and established that the cost of the kitchen so far and is close
to opening is up to $356,000. You have identified that so far 10 table with 4 chairs each have been
purchased to open the coffee shop. The council has approved the coffee shop to have 60 patrons at any
time. There is limited space so you are not able to insert more tables but an area against the window
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
can be used.
You have investigated similar coffee shops in close by areas and found the following information:
Gross margin is the ratio of net sales less food costs to net sales for the coffee shops and the Small
Business Development Centre’s 2012 report you analysed, food costs take up about 15 percent of
revenues on average. The average coffee shop, then, has a gross margin of 85 percent. On an
average, 250 Cups of espresso and coffee drinks are sold per day at almost any espresso business with
a great visible location. (500 cups per day is extraordinary.) Independent coffee shops manage to sell
31% of espresso-based drinks, while the rest is brewed coffee. Coffee drinkers tend to be older,
with 74% of adults aged 55 and older consuming it daily, versus 50% of those aged 18 to 34. Among
coffee drinkers, those younger than 35 tend to drink fewer cups per day on average (1.8) than those
aged 35 and older, who consume roughly three cups per day. This means that Bounce Fitness will have
adequate audience who would be inclined to visit the coffee shop. You have also researched fresh juices
and have identified that 95 of coffee shops serve fruit drinks and 35% of these have fresh squizzed
juices and spring waters.
As your team will be looking and evaluating the budget, you wish to discuss and obtain ideas from the
group about opportunities using the rest of the budget to increase the ability to serve more patrons as
Linda wishes to increase the profitability of the coffee shop.
Before the meeting Linda also wants you to organise the following.
 Develop a survey and survey some clients to check if they are aware of the new coffee shop and
how they feel about it and if the support for the coffee shop has not minimised.
 Set activities to promote and re-enforce the organisational development (the coffee shop) including
messaging clients regularly as well as staff which Linda her-self will be sending out to everyone
 Check and evaluate the Bounce fitness budget and advise if there would be a benefit and
opportunities for other organisational development and if the budget would allow this.
You set out to organise all of the above and bring all this information to the meeting.
a) You are now required to use the space below and develop a short survey about the
organisation development and survey minimum of 5 colleagues from your class.
You can use your SBTA email again and email the survey in the body of the email to the
colleagues. As evidence of you doing so you are required to collect and / or receive
responses which you can copy and paste in the space below as evidence of your
conducting the survey. The survey must determine:
 Is the organisational development well publicised to all stakeholders (the coffee shop)
 What should be done to improve more communication about the organisation
development
 Identify if there are any lapses of support and why
 Are there any changes required to the developmental plan or communication process
about the coffee shop and why?
PLEASE FILL
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
b) You are to review and analyse the feedback and insert this outcome in the space below.
PLEASE FILL
c) With the group evaluate the overall development plan, check that the survey and
feedback still fits in well with the developmental and communication plan.
Scenario: Bounce fitness – coffee shop promotions
You have identified that the communication to the clients was not clear and 1 third of
the clients do not even know if there will be a coffee shop and when it will be open. So
you are going to discuss this at the meeting with Linda and the team and discuss how
Linda should best communicate the coffee shop opening to the clients.
d) It is important that the budget for building the coffee shop is reviewed and evaluated.
Review the information in the scenario (Bounce Fitness – Maintaining organisation
development) above and with your team discuss the money spent and further
development opportunities. Evaluate the budget and with the team discuss if the budget
would provide an opportunity of if the organisation would benefit from more
development. Use the space below and provide an overview of any ideas that you may
have. (guide: minimum of 2 ideas and explanation about the budget’s suitability)
4.2 Role-play
You are to hold a meeting and bring all surveys, their outcomes, the budget and your ideas
and any other documentation that you have collected to the meeting. Again you will be
meeting with your team and role-play the meeting. You will then be required to complete
meeting minutes and send them to the team.
Your meeting will be attended by management, including Linda and the team. You are to
discuss and complete meeting minutes’ template and list all communication conducted.
At the end of the meeting you are to:
 Modify and evaluate with the whole team the communication and development plan and
discuss and amend any communication strategies as required and if required.
 Discuss how to ensure that the organisational development plan is being communicated
well in the future
 Discuss how Linda is to communicate the plan to all stakeholders including all clients and
ensure everyone knows about the coffee shop opening.
 Discuss if the budget and cost opportunities will allow for any further organisational
improvement.
 Discuss and agree on any future meetings, dates and times and ensure you record them
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
 Complete the meeting minutes and insert all discussion points including future proposed
meeting days and times and;
 Email the meeting minutes to the team requesting their confirmation of receipt and confirm
their future meeting attendance. Copy and paste on email response minimum into the
space provided as evidence of your communication and continuous regular team meetings
about the organisational development plan and progress.
(guide: meeting minutes are to be typed – approximately 300 to 500 words)
Meeting Minutes
Meeting name Review and Consultation Meeting
of the Developmental and Communication Plan and Budget
Date: / /
Chair PLEASE FILL Minute
taker PLEASE FILL
Attendees Student
names and
student IDs
PLEASE FILL
Topics
discussed
Explanations and discussions
Communication
with the clients
regarding coffee
shop
Since it is known that the most of the customers are not aware about the coffee shop, it is
required to communicate the new business with the customers. This can be done through
system generated text messages or face to face communication when the customers
come to the studio for training.
Promotional
techniques
Promotional techniques will play a very important role in communicating with the existing
and potential new customers. Social media platforms can be utilized for service
promotions as well as information about the new coffee shop that will soon be opened.
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 40 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
In most tasks in this assessment you were required to role-play and hold meetings. Your assessor
has observed you during your role-plays and will provide you with feedback.
The assessor will ask you verbal questions about your Tasty Products answers and about
Bounce Fitness Development and the developed Communication and Development Plan and then
complete the following checklist. This is to confirm your full competency of this unit.
ASSESSOR’S OBSERVATION CHECKLIST
Did the student demonstrate: Satisfactor
y
Ability to use appropriate communication skills to engage in discussion and communicate complex ideas
about the organisational improvement and development with the team,  Yes  No
Ability to facilitate the meeting effectively, through asking questions, gaining input from staff and leading
the conversation and accept the feedback positively from the meeting.
General overview and understanding of Bounce Fitness products and services, future development goals,
policies and practices  Yes  No
Understanding of supportive interaction and building rapport in order to establish positive and effective
working relationships  Yes  No
Understanding of Tasty Product’s and Bounce Fitness legal requirements related to its business activities
that will be performed during the planning, implementation and running of developmental activities; and
general understanding and jurisdictional legislation that applies to the business, including work health and
safety and environmental requirements
 Yes  No
Collaboration with others to achieve joint outcomes, playing an active role in encouraging innovation and
facilitating effective group interaction, influencing direction and taking a leadership role and participate in
a consultative process to maximise participation from others.
 Yes  No
Development of flexible development and communication plan for complex, high impact activities with
strategic implications that involve multiple stakeholders e.g. primary, secondary and external audiences  Yes  No
The ability to systematically gather information from others, analyse it and evaluate options to make
decisions about organisational development, and record outcomes from feedback, analysis and
consultation
 Yes  No
Considerations whether others should be involved in decision making and, if so, uses collaborative
processes  Yes  No
Use of analytical and lateral thinking to review current practices and develop new ideas  Yes  No
Ability to identify systems, devices and applications with potential to meet needs for communication of
the business development  Yes  No
Ability to advise senior management to reinforce organisation development program by ongoing
messages of support and appropriate resource allocation  Yes  No
Ability to manage conflict in the workplace through the recognition of contributing factors and by
implementing resolution strategies  Yes  No
Ability to evaluate the development plans in terms of costs and benefits, including opportunity for further
development and problem-solve with the team  Yes  No
Selecting and interpreting a range of mathematical information to analyse performance, determine
objectives and calculate cost-benefits of organisational development – this is by accessing Bounce fitness
budget and also reviewing the quotations in Task 2 and reviewing costs for coffee shop in Task 4.
 Yes  No
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 41 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Ability to use appropriate presentation skills during meetings to suit the audience about Bounce Fitness
and explained its details to the assessor (acting as the company Director)
 Yes  No
Overall task was completed satisfactory  Yes  No
Assessor Feedback:
Assessor to provide feedback if students need to fix something or etc….
Assessor Feedback: If the feedback is electronic then this checklist does not need to be signed as there will be an
online trail of the feedback for student and assessor. Student is able to see feedback on the portal.
Assessment Task 1
Case Studies/s and questions
Assessment Task 2
Case Studies/s, Scenarios/s and Role-plays
Assessment Task 3
Case Studies/s, Scenarios/s and Role-plays
Assessment Task 4
Case Studies/s, Scenarios/s and Role-plays
Assessor signature: Date: Date:
Please note that the feedback in this Observation Checklist is additional to the feedback
which will be throughout the assessment tasks.

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Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
Expanded Development Plan – example only - students developing their development plan can use this
template as an example, delete the information and direction and replace with their own content.
1. Executive Summary
Bounce Fitness is a company that provides fitness training to various aged people in Australia and operates through four
different branches. Bounce Fitness provides fitness training classes on membership basis and also allows a retail counter
for casual food takeaway. However, the company wants to attract more people to join the fitness classes and hence, it
wants to display a healthy image for marketing purposes. As a result, as per the company CEO, the lease for the retail
takeaway will not be increased since the casual fast food sold by the store is not a healthy image for the fitness studio. The
company wants to modify the strategic direction so that it promotes a very healthy image and attracts the youth to join the
fitness studios. The mission of the company is to promote the important of fitness training among the youth in the country.
The vision is to grow as a successful fitness studio with members from throughout the country who actively participate in
the training sessions.
1.1 Issue
Bounce Fitness currently faces two major issues that are listed as follows.
 The current retail store that is leased by Bounce Fitness is hurting the image of the company.
 There is not sufficient marketing and promotions for the company.
1.2 Anticipated Outcomes
The anticipated outcomes for the implementation plan are as follows.
 The new coffee shop will be successful and attract more people to come to the fitness studio.
 The marketing and promotional techniques will attract more youth as well as aged people to join the training
program.
1.3 Recommendation
The following implementations are recommended for Bounce Fitness.
 The new coffee shop should be promoted among the customers.
 Social media should be utilized for promotions of services.
 Referral system should be initiated.
1.4 Justification
The justifications for the recommendations are as follows.
 The customers need to be interested to choose Bounce Fitness over other gyms and fitness studios.
 Without promotions, the customer base cannot be increased.
2. Business Case Analysis Team
Role Description Name/Title
Executive Sponsor Provide executive support for the project PLEASE FILL
Design Support Provides all design related support for
the project
PLEASE FILL
Marketing and Business
Improvement
Advises team on marketing improvement
techniques
PLEASE FILL
Project Manager Manages the business case and project
team
PLEASE FILL
Floor Support Provides all floor support for the coffee
shop
PLEASE FILL
3. Problem Definition
3.1 Problem Statement
The main problem is that the brand image of Bounce Fitness is not improving especially due to the current lease of fast
food retail counter with the fitness studio.
3.2 Organisational Impact
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 43 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
The fast food counter does not provide a very healthy image of the studio in front of the customers.
4. Project Overview
The project is the development and implementation of a coffee shop in place of the fast food counter.
4.1 Goals and Objectives
Business Goal/Objective Description
Attract people using good
quality coffee
People of all ages prefer coffee as one of the major beverages, hence, they will be
attracted by the coffee shop just adjacent to the training studio.
Improve staff efficiency New cafe management staff required for managing the coffee shop to improve
efficiency.
Promote the business The business must be promoted through social media to attract new customers.
4.2 Project Performance
Key
Resource/Process/Service
Performance Measure
Reporting Daily reporting is required for the coffee shop.
Floor maintenance Cafe floor well maintained
Promote the business Customer count increased by at least 50% at the end of next
year.
4.3 Project Assumptions
The main assumptions for the project are as follows.
 It has been assumed that the coffee shop business will be successful and attract new customers.
 It has been assumed that the introduction of social media promotion will attract potential new customers.
4.4 Project Constraints
The main constraints of the project are as follows.
 The budget is too high for the project.
 Most of the customers are not aware of the new coffee shop.
4.5 Major Project Milestones
Milestones/Deliverables Target
Date
Project Charter 06/01/201
9
Project Plan Review and
Completion
07/01/201
9
Project Kick-off 08/10/201
9
Phase I Complete 09/15/201
9
Phase II Complete 10/15/201
9
Phase III Complete 11/15/201
9
Phase IV Complete 12/15/201
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 44 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
9
Phase V Complete 01/15/202
0
Closeout/Project Completion 02/31/202
0
5. Strategic Alignment
Plan Goals/Objectives Relationship to Project
Start services of the new
coffee shop
Attract new customers and prevent existing
customers to leave
This is one of the main priorities in the
project
Promotions through social
media
Attract new customers This project allows marketing through
social media platform
6. Cost Benefit Analysis
Action Action
Type
Description First year costs (- indicates
anticipated savings)
Setting up the coffee
shop
Cost Furnishing and setting up of the coffee shop $400,000.00
Wages to project workers Cost The project workers’ wages for working in the
project
$100,000.00
Sponsorship Savings If a sponsor is acquired -$183,495.00
Sales Savings Sales of coffee -$471,744.00
Savings from social media
viewership
Savings More the number of people to view the
promotions, more is the income
-$42,000
Miscellaneous Savings Miscellaneous -$50,000
Net First Year Savings $247,239.00
7. Approvals
Approver Name Title Signature Date
PLEASE FILL Chief Operations
Officer
PLEASE FILL Chief Executive
Officer
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
Page 45 of 46

Assessment Tool
Qualification BSB61218 Advanced Diploma of Program Management
Cluster number and name: PMAD 1.2 Contribute to organisation development
Units of competency: BSBMGT615 Contribute to organisation development
Student’s ID:
Assessor’s name:
Number of weeks Two (2) and a half weeks plus 2 weeks to submit completed assignment
PMAD_ BSBMGT615 Marking Guide Version 3 Issued
5/2/2019
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