Table of Contents Discussion........................................................................................................................................3 Critique............................................................................................................................................3
Discussion Ocado is a British online supermarket chain that represents itself as the largest grocery retail company in the world. The company was founded by Tim Steiner, Jonathan Faiman and Jason Gissing in the year 2000. it is headquartered in Hatfield, United Kingdom and offers a variety of products as well as services that range from grocery products to consumer goods. The current situation of the company is that it is facing high pressure from competitive companies like Amazon Fresh. The complete business of the respective organization relies on commercial delivery services. Factors like delivery van, packaging, bagging etc. have offered the company growth as well as success. But there are also certain factors that pose challenges like an increase in ageing customer base. Critique There ate certain things within the study that can be improved like a critical analysis of the company can be included. This will help in facilitating a better understanding to the readers. Apart from this, the products as well as services should be analysed in more depth so that the readers get to know about the company as well as its offerings in a more effective manner. There are certain issues in the study like the company focuses on the customers choice. It should not only do this but also offer an increased range of products so that the customers have an option of choosing from the wide range. Apart from this, it should also try not to invest a lot of amount on promotions and come up with more innovative ways instead. Another issue is that of increased promotions that the customers find to be confusing.