BSBCUS501 Manage Quality Customer Service and Facilitate Continuous Improvement
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ASSESSMENT TASKS BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: ASSESSMENT INSTRUCTIONS Overview Prior to commencing the assessments your assessor will explain each task and the terms and submission of your task. The following list outlines some of the activities for which a