Success of Operational and Quality Management in Tesco

ASSESSMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Success of existing operational management and quality management process....................3
Analysis of tools related to quality management...................................................................4
Information management system...........................................................................................7
How AI can enhance business performance...........................................................................9
REFERENCES..............................................................................................................................14
Books and journals...............................................................................................................14

INTRODUCTION
Business environment is changing continuously which involve number of changes in
order to meet needs. This is also impacting on managing function in quality. This helps in
meeting needs and performing task according to needs (Mukhopadhyay, 2020). Managing
quality is useful function as it includes different task and operational activists. In current report,
the chosen firm is TESCO. It is British multinational firm which is operation its business in UK.
There are number of business changes which are faced by Tesco. The major objectives of
business firm are related to improving customer service experience and improving quality by
reducing wastage. There are number of challenges which are faced by the TESCO in order to
meet needs of changes in operation and perform in effective way. This also states that there are
different strategies which are used by firm in order to meet needs of these changes. This report
will include discussion about the changes in operation and perform activities.
MAIN BODY
Success of existing operational management and quality management process
Existing operational management
This can be seen that there are number of approaches which are used by management in
Tesco in order to perform task in effective way. This can be seen that operational management in
Tesco is performed by trained employees who help in meeting performance standards. Along
with this, firm follow and fixed structure in order to implement changes and perform task in
effective way.
Tesco is using tools which are useful in order to perform task in effective way and
manage roles of employee according to needs. Here, it is using concept of lean production. This
is useful in order to perform task in effective way and manage roles of employees in order to
perform task. The concept of lean management is to simplify the process, remove all
unnecessary elements and avoid waste (Kiran, 2016). Under the guidance of Booth, the supply
chain director of Tesco, Tesco and its cola supplier launched a comprehensive research to
analyse its cola supply chain there are many chances to reduce the cost and improve efficiency
such as reducing touch points, increasing machine utilizing rate and reducing lead time.

Quality management process
There is and fixed approach which is used by the management in order to perform task in
effective way. These are related to quality management.
 Organization of the Tesco Technical /Quality Management System (QMS)
documentation
 Facilitating the communication of all Tesco documentation to colleagues, audit service
providers and suppliers ensuring the S&A team are the go to experts in Tesco Standards
and technical requirements.
 Facilitating reviews of all technical documentation to ensure consistency of approach and
process, and up to date live documentation
 Managing a recognisable suite of controlled Tesco requirements and guidance material
across the business, through the global and local QMS / document management systems.
These are some approaches which are used by Tesco in order to perform task and manage
roles in effective way. This also helps in meeting needs and performing task in effective manner.
Analysis of tools related to quality management
Quality act as an essential element which can be use by business firm in order to achieve
business objectives and perform task in effective way, there are different tools which can be use
by business firm in order to manage quality and perform in effective way. These tools are can
also be use by Tesco; some of these are discussed below:
Flowchart: This can be defining as that tool which is used by business firm in order to
manage quality and perform task in effective way. Flow-charting the steps of a process
provides a picture of what the process looks like and can shed light on issues within the process.
This can be use by Tesco, as it will help in managing flow of work and perform task in effective
way (Szolovits, 2019).
Check Sheet: This is also an effective tool which can be use by business firm in order to
meet needs. This can be use by business firm where it can perform the research in effective by
using check sheet. This will also help in improving performance of business firm.
Control Charts: These are used to determine if a process is statistically controlled. Most
processes are subject to standard changes (or common cause changes). This means that most
processes do not always meet the goal. Control charts provide a tool for determining the
statistical target range of movements relevant to target performance, allowing you to focus on the