Quality Management Standards and Systems in Tesco

BM563
OPERATION AND
SERVICE MANAGEMENT

EXECUTIVE SUMMARY
Operation management practices is the business field that are concerned by the
organization practices in order to maximize the efficiency of the business. The aim of the report
is to identified about the management practices of the organization. Moreover, analysed the
impact of the practices in order to increase the efficiency. Further, evaluated the impact of
technologies and function that are improved the efficiency of the organization.

TABLE OF CONTENTS
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................4
Quality management standards and systems in Tesco................................................................4
The impact of Quality management standards and systems for Tesco's efficiency...................6
How technology is embedded in Quality management standards and systems .........................7
Quality management standards and systems support function and its contribution for
performance of organization.......................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operation and service management is a practice for functional responsibility that are
producing any services for an organisation in order to provide to the customer directly. This
practice is important because manage operation and services effectively in context to controlling
over labour costs as well as improves the customer satisfaction (Abidin, 2021). There are four
types of operation management such as reconfigurable, business process redesign, lean
manufacturing and six sigmas.
This report is based on Tesco, it is one of the largest retail merchandiser of groceries in
the World with more than 7000 stores in all over Europe and Asia. The report discusses the
quality management standard and system of the chosen company and its impact on the efficiency
of business. Moreover, identified the impact of technology for organization's operation practices.
Further, the support function and assessment for contribution the performance of organisation.
MAIN BODY
Quality management standards and systems in Tesco
Quality management system is a formalized system which includes the document
processes, responsibilities and producers in order to achieve the policies of quality and the
objectives. It is helps in helping and coordination the activities of an organization in order to
meet customer and their requirement so that they can improve the efficiency and effectiveness of
the goods and services in the continuous process. Tesco uses the quality management as per the
principle such as customer focus, leadership, process approach, engagement of people,
relationship management, evidence- based decision-making etc.
1. Customer focus- Tesco's focus on the customer and how they will provide the best
quality services to them (Chen and et.al., 2020). This process is based on the current and
future customers so that company need to focus on the customer satisfaction. By
collecting the customer data it helps the organization in the drive business and help to
determine the status of the product or services and the internal process so that it decided
for what should be changed.
2. Leadership- for quality management it is necessary to support at the top, without any
leadership, firm will suffer so that leader are helps to set the goals and vision for the
company. A good leadership is essential for imp[roving the quality of the product and