This presentation discusses human resource strategies within service level agreements and how performance management can enhance underperformance. It explores the support for strategies at SLA, the relationship of SLA to business performance, the need for training for effective implementation of SLA, risk level and risk mitigation for strategies, ROI as a performance measure metric, methods for monitoring performance against the SLA, and strategies for monitoring performance against SLA with respect to company values, code of conduct, and legal obligations. The presentation concludes with the importance of HR management for development and new strategies for functional advancement.