Communication in Care Settings
Added on 2023-01-06
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REPORT
Table of Contents
5419 – COMMUNICATION IN CARE SETTINGS......................................................................1
5419.1.1 Identify different reasons why people communicate...................................................1
5419.1.2 Explain how effective communication affects all aspects of your own work..............1
5419.1.3 Explain why it is important to observe an individual’s reactions when
communicating with them...........................................................................................................2
5419.3.1 Identify barriers to communication..............................................................................2
5419.3.4 Identify sources of information, support and services to enable more effective
communication............................................................................................................................3
5419.4.1 Explain the term ‘confidentiality’................................................................................3
5419.4.3 Describe situations where information normally considered to be confidential might
need to be passed on....................................................................................................................4
5419.4.4 Explain how and when to seek advice about confidentiality.......................................4
5420 – HANDLING INFORMATION IN CARE SETTINGS.......................................................5
5420.1.1 Identify the legislation that relates to the recording, storage and sharing of
information in care settings.........................................................................................................5
5420.1.2 Explain why it is important to have secure systems for recording and storing
information in a care setting........................................................................................................5
5420.2.1 Describe how to access guidance, information and advice about handling
information..................................................................................................................................6
5420.2.2 Explain what actions to take when there are concerns over the recording, storing or
sharing of information.................................................................................................................6
REFERENCES................................................................................................................................7
5419 – COMMUNICATION IN CARE SETTINGS......................................................................1
5419.1.1 Identify different reasons why people communicate...................................................1
5419.1.2 Explain how effective communication affects all aspects of your own work..............1
5419.1.3 Explain why it is important to observe an individual’s reactions when
communicating with them...........................................................................................................2
5419.3.1 Identify barriers to communication..............................................................................2
5419.3.4 Identify sources of information, support and services to enable more effective
communication............................................................................................................................3
5419.4.1 Explain the term ‘confidentiality’................................................................................3
5419.4.3 Describe situations where information normally considered to be confidential might
need to be passed on....................................................................................................................4
5419.4.4 Explain how and when to seek advice about confidentiality.......................................4
5420 – HANDLING INFORMATION IN CARE SETTINGS.......................................................5
5420.1.1 Identify the legislation that relates to the recording, storage and sharing of
information in care settings.........................................................................................................5
5420.1.2 Explain why it is important to have secure systems for recording and storing
information in a care setting........................................................................................................5
5420.2.1 Describe how to access guidance, information and advice about handling
information..................................................................................................................................6
5420.2.2 Explain what actions to take when there are concerns over the recording, storing or
sharing of information.................................................................................................................6
REFERENCES................................................................................................................................7
5419 – COMMUNICATION IN CARE SETTINGS
5419.1.1 Identify different reasons why people communicate
Communication can be comprehensibly said to be the overall process which is concerned
with exchanging one's views and opinions with another individual or a specific group. In this
relation, communication can be said to be the linking pin between two individuals who intend to
exchange information with one another (Brighton and Bristowe, 2016). This is all about coming
into contact with other individuals either in a verbal way or in a written manner. Hereby, tone of
voice, body language, voice modulation, hand gestures, postures, eye contact, and so on, also
tend to play a crucial role. Now, the biggest question that arises in this relation is acknowledged
to be determination of the reasons owing to which people facilitate communication. The main
reasons because of which people communicate are as follows:-
To share one's point of view with other individuals
To allow proper delivery of ideas and thoughts in an effective manner
To demonstrate one's emotions in front of other personnel to show empathy, anger,
frustration, sadness, grief, sorrow, and so on.
To develop social relations with acquaintances, peers, family members, colleagues and so
forth.
To provide important information to other individuals or seek relevant information from
other individuals.
To establish a relation of trust with personnel.
5419.1.2 Explain how effective communication affects all aspects of your own work
Communication allows a person to share their views as well as opinions with other
persons or within a group. In this relation, this implies that communication is all about delivery
of important information to the right individual(s). Also, it enables the attainment of relevant
information, facts or statistics from other personnel. Now, the effectiveness of communication is
demonstrated when the sender is able to effectively convey the message to the receiver and
consequently, the receiver is able to comprehend the message in the same way (Camicia and
Lutz, 2016). Effective communication enables the development of rapport of an individual with
the base of clients. Also, it allows an individual employed within the company to interact with
the colleagues, peers, seniors, and so on. It is also seen that conveying one's feeling and emotions
1
5419.1.1 Identify different reasons why people communicate
Communication can be comprehensibly said to be the overall process which is concerned
with exchanging one's views and opinions with another individual or a specific group. In this
relation, communication can be said to be the linking pin between two individuals who intend to
exchange information with one another (Brighton and Bristowe, 2016). This is all about coming
into contact with other individuals either in a verbal way or in a written manner. Hereby, tone of
voice, body language, voice modulation, hand gestures, postures, eye contact, and so on, also
tend to play a crucial role. Now, the biggest question that arises in this relation is acknowledged
to be determination of the reasons owing to which people facilitate communication. The main
reasons because of which people communicate are as follows:-
To share one's point of view with other individuals
To allow proper delivery of ideas and thoughts in an effective manner
To demonstrate one's emotions in front of other personnel to show empathy, anger,
frustration, sadness, grief, sorrow, and so on.
To develop social relations with acquaintances, peers, family members, colleagues and so
forth.
To provide important information to other individuals or seek relevant information from
other individuals.
To establish a relation of trust with personnel.
5419.1.2 Explain how effective communication affects all aspects of your own work
Communication allows a person to share their views as well as opinions with other
persons or within a group. In this relation, this implies that communication is all about delivery
of important information to the right individual(s). Also, it enables the attainment of relevant
information, facts or statistics from other personnel. Now, the effectiveness of communication is
demonstrated when the sender is able to effectively convey the message to the receiver and
consequently, the receiver is able to comprehend the message in the same way (Camicia and
Lutz, 2016). Effective communication enables the development of rapport of an individual with
the base of clients. Also, it allows an individual employed within the company to interact with
the colleagues, peers, seniors, and so on. It is also seen that conveying one's feeling and emotions
1
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