Leadership and Management Assignment 2022

Running head: NURSING
Assessment 2 - Written reflective piece
Name of the Student
Name of the University
Author Note

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Leadership and management
While being compassionate, caring and empathetic towards the patients, registered
nurses (RNs) are also expected to demonstrate adequate leadership skills in their career for
responding appropriately to different opportunities and challenges that they encounter in their
practice. Two core leadership skills that are expected from an RN include professionalism
and emotional intelligence. Emotional intelligence refers to the proficiency in identifying and
effectively managing the feelings and emotions of self and others. RNs must demonstrate the
core components of emotional intelligence that are namely, self-awareness, self-management,
relationship management, and social awareness (Crowne et al., 2017). Taking into
consideration the fact that the job role of an RN requires close collaboration with nursing
trainees and also requires them to provide assistance and support to the subordinates during
routine challenges, demonstrating emotional intelligence skills is imperative for preventing
poor team collaboration and emotional exhaustion. Nursing leadership generally involves
communicating and understanding several individuals in diverse healthcare settings, and is
not merely restricted to focusing on work outcomes (Lee & Chelladurai, 2018). Hence,
demonstrating emotional intelligence helps RNs to participate in patient-centred care and also
makes them adequately equipped with skills and capabilities that are necessary for meeting
the ever-increasing demands of the healthcare system (Kaya, Şenyuva & Bodur, 2017).
According to Manojlovich the Ketefian (2016) the skill of professionalism is not just
restricted to speaking politely or putting on the nurse uniform. It comprises of a plethora of
values and principles that are indispensable for improving the quality of patient care, while
advancing the standards, protocols, judgments, and methods that guide nursing practice.
Hence, professionalism in nursing is a key ingredient that helps RNs to achieve a positive
work environment, and is facilitated by the context of their practice (Park, 2015).
Demonstration of this skill allows RNs to deliver high quality care to patients, while

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demonstrating respect and honour towards the values of the patient. In addition, an RN who
adorns this leadership skill also acts as a patient advocate. Professionalism also extends
beyond the capability of an RN to communicate undoubtedly and self-reflect on actions and
deeds, besides facilitating both personal and professional development. Research evidences
have elaborated on the fact that there are three major components of nursing professionalism
re attitudinal, psychomotor, and cognitive (Hwang & Shin, 2017). Hence, application of the
aforementioned principles of professionalism helps RNs to become better nursing leaders,
and also provides guidance to their actions, with the use of adequate value judgements.
Furthermore, nursing professionalism skills will also facilitate the establishment of self-
directed commitments, which in turn will encourage the delivery of excellent level patient
care.
The two skills that I would like to develop are namely, relationship management and
self-awareness. It has been established that relationship management for nursing
professionals refers to the approach that helps them learn about the expectations, viewpoints
and perceptions of their patients, while providing timely information and implementing
corrective measures (Heckemann, Schols & Halfens, 2015). In order to improve this skill, I
would demonstrate respect towards the time of the clients and would also initiate face-to-face
conversation, rather than making calls or sending e-mails about the health condition. It is
essential to set shared goals with the patients about their health outcomes, which are
achievable. Building credibility among the patients over time would also help me in
enhancing this skill. In contrast, I can increase my self-awareness by keeping an open mind
and attuning my emotions with that of my colleagues and patients. Having self-awareness
suggests that there is a sharp realisation of the personality, in addition to the weaknesses and
strengths, beliefs, thoughts, motivations, and emotions (Riley, 2015). Remaining focused
during care delivery without getting distracted and setting boundaries to maintain the

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integrity of nursing objectives and goals would also prove beneficial. I would also try to
maintain a reflective journal where I would record my ideas, thoughts, failures and success in
practice. The journal would also contain a worksheet of my plans, goals, and priorities,
regarding personal and professional development. This journal will help in my growth and
also provide assistance in moving forward in my accomplishments.
Communication and Health Informatics
Rehabilitation service refers to the specialist healthcare services that provide
assistance to an individual for regaining mental, physical, and cognitive capabilities that have
either been impaired or lost, as a direct consequence of injury, disease, or treatment. In
addition, rehabilitation services play an important role in assisting the affected people to
return to their daily lives and also helps them live in a meaningful and purposeful manner (Al
Gharaibeh & Gibson, 2019). The services generally comprise of physical therapy, cognitive
therapy, speech and language therapy, occupational therapy, and mental health rehabilitation
services. Having access to adequate information about the patients is imperative for the care
that is provided by the rehabilitation services. In addition, it is also essential for such services
to ensure that the care delivered is comprehensive and collaborative, besides ensuring that the
family members are regularly key informed. This requires the healthcare staff at the
rehabilitation services to maintain an exhaustive record of the patient’s presenting
complaints, medical history, treatment regimen, diagnosis, results of different tests, and
therapies. Regardless of the fact whether such patient information is stored on a computer or
in writing, the rehabilitation service staff are expected to keep all such information secured
and safe, in order to protect confidentiality and privacy.
According to Williams et al. (2015) under normal circumstances, rehabilitation
services ensure that access to patient’s medical record and personal information are only