Implementing Strategic Quality Change in an Organization

Assignment Cover Sheet
Course/Unit Information
Course Pearson BTEC Level 7 – Diploma / Extended Diploma in
Strategic Management & Leadership
Unit No. Unit 11
Unit Name Strategic Quality and Systems Management
Unit code H/602/2327
Batch OME6-SQSM-BincyKaluvilla-1803
Instructor Information
Name Bincy Kaluvilla
Phone
Email [e-mail]
Assignment Information
Full/ Part Assignment Full Assignment
Date Assignment Issued 11th March 2018
Date Assignment Due 31st March 2018
Turnitin Class ID 17666758
Turnitin Enrollment PW 1803
Student Information
(To be filled by the student prior submitting the assignment)
Name Jamilah Kayin
Email [e-mail]
Date of Submission 31-3-2018
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Student Declaration
I, Jamilah (Name) hereby confirm that this assignment is my own work and not copied
or plagiarized. It has not previously been submitted as part of any assessment for this
qualification. All the sources, from which information has been obtained for this
assignment, have been referenced as per Harvard Referencing format. I further confirm
that I have read and understood the Westford School of Management rules and
regulations about plagiarism and copying and agree to be bound by them.
Students Signature : JamilahAK
Student Name : Jamilah
Date : 31-Mar-18
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Learning Outcomes and Assessment Feedback
Name of the
Assessor Bincy Kaluvilla
Learning
Outcomes Assessment Criteria (AC) Assessor Feedback
LO 1
AC MET
Understand the role of
operations management
in an organization
1.1 - explain the importance of effective
operations management in achieving
organizational objectives
1.2 - evaluate the success of existing
operations management processes in
meeting an organization’s overall strategic
management objectives
AC MET
LO 2
AC MET
Understand the
importance of
managing quality
in an organization
2.1 - explain the importance of effective
quality management in achieving
organizational objectives
2.2 - evaluate the success of existing
quality management processes in meeting
an organization’s overall strategic
management objectives
AC MET
LO 3
AC MET
Be able to plan a
strategic quality change
in an organization
3.1 - plan a strategic quality change to
improve organizational performance
3.2 - define resources, tools and systems
to support business processes in a
strategic quality change
NOT MET
3.3 - evaluate the wider implications of
planned strategic quality change in an
organization
AC MET
3.4 design systems to monitor the
implementation of a strategic quality
change in an organization NOT MET
LO 4
NOT MET
Be able to implement a
strategic quality change
in an organization
4.1 - implement a strategic quality change
in an organization.
4.2 - embed a quality culture in an
organization to ensure continuous
monitoring and development
AC MET
NOT MET
4.3 - monitor the implementation of a
strategic quality change in an organization
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LO 5
Be able to evaluate the
outcomes of a strategic
quality change in an
Organization
5.1 - evaluate the outcomes of a strategic
quality change in an organization AC MET
5.2 - Recommend areas for improvement
to a strategic quality change that align
with organizational objectives AC MET
Internal Verification Report
Internal Verification Done By Date
Assignment Brief
Assessors Decision
General Guidelines
(Please read the instructions carefully)
1. Complete the title page with all necessary student details and ensure that the signature
of the student is marked in the declaration form.
2. All assignments must be submitted as an electronic document in MS Word to the
LMS (Use 12 Times New Roman script).
3. Assignment that is not submitted to the LMS by the prescribed deadline will be
accepted ONLY under the REDO and RESIT submission policy of Westford.
4. You will PASS the full assignment task only if you achieve “AC Met” in each of the
Assessment Criteria.
5. The results are declared only if the student has met the mandatory attendance
requirement of 75% and/or a minimum of 50% under extenuating circumstances
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Over All Result/Grade REDO Date: 17/05/2019
Summative Feedback:
Overall Feedback on
current work with
emphasis on how the
student can further
improve in future.
The answer could have better stated the organizational objectives and
detailed on the importance of effective operations management and
quality management processes in meeting an organization’s overall
strategic management objectives. Rest of the answers remain un
attempted.

approved and ratified by the Academic Director. The student has to repeat the module
(with additional fees applicable) if the attendance is below 50%.
6. The assignment should not contain any contents including references cited from
websites like www.ukessays.com, www.studymode.com, www.slideshare.net ,
www.scribd.com.
7. Students can refer Wikipedia as a source of information, but the references cited
in Wikipedia has to be mentioned.
8. Submit the assignment in a MS Word document with the file name being:
First Name Last Name_ abbreviation of the subject.
Example: John Smith_SQSM.
Quick reference Checklist for the Faculty/Instructor to accept/reject the assignment
before evaluation:
1. Adherence to the deadline of submission date.
2. Original cover sheet and format retained.
3. Student information and signature intact.
4. Font style and size used as instructed.
5. Harvard Referencing System and Citations are strictly followed.
Task : Report covering LO1, LO2, LO3, LO4 & LO5.
Assignment title Implementing Strategic Quality Change in an Organization.
Scope (LOs and ACs) of this assignment:
Learning Outcome 1: Understand the role of ‘Operations Management’ in an Organization.
 AC 1.1: Explain the importance of effective operations management in achieving organizational
objectives
 AC 1.2: Evaluate the success of existing operations management processes in meeting an
organization’s overall strategic management objectives
Learning Outcome 2: Understand the importance of managing quality in an organization.
 AC 2.1: Explain the importance of effective quality management in achieving organizational
objectives
 AC 2.2: Evaluate the success of existing quality management processes in meeting an
organization’s overall strategic management objectives
Learning Outcome 3: Be able to plan a strategic quality change in an organization.
 AC 3.1: Plan a strategic quality change to improve organizational performance
 AC 3.2: Define resources, tools and systems to support business processes in a strategic quality
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change
 AC 3.3: Evaluate the wider implications of planned strategic quality change in an organization
 AC 3.4: Design systems to monitor the implementation of a strategic quality change in an
organization
Learning Outcome 4: Be able to implement a strategic quality change in an organization.
 AC 4.1: Implement a strategic quality change in an organization.
 AC 4.2: Embed a quality culture in an organization to ensure continuous monitoring and
development
 AC 4.3: Monitor the implementation of a strategic quality change in an organization
Learning Outcome 5: Be able to evaluate the outcomes of a strategic quality change in an
organization.
 AC 5.1: Evaluate the outcomes of a strategic quality change in an organization
 AC 5.2: Recommend areas for improvement to a strategic quality change that align with
organizational objectives
Assignment Task: Read the following Scenario, and prepare a report with the guidelines
provided.
Scenario: The learner is acting as an internal quality consultant for a chosen organization (preferably
where the learner is currently working). The learner is required to look at the existing quality
management procedures and systems within the organization, and, implement a strategic quality
change, ensuring the monitoring evaluation systems are in place and evaluating the outcomes of
change.
The report should include the following:
1. Executive Summary
2. Introduction of the Chosen Organization and existing quality management systems within the
organization
3. Explain the importance of effective operations management and quality management in
achieving the organizational objectives. (AC 1.1, 2.1)
4. Evaluate the success of existing operations management processes and quality management
processes in achieving the chosen organization’s strategic management objectives. (AC 1.2,
2.2)
5. Examine the need for strategic quality change and assess the factors that drive the need for the
strategic quality change. Assess the resource implications for not responding to these changes.
Plan a strategic quality change and implement it to improve organizational performance.
Provide measures and design systems to monitor the implementation of the planned strategic
quality change. The plan done needs to be action oriented, detailed, and should clearly define
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the resources, tools and systems that will support the business processes involved in the quality
change process. (AC 3.1, 3.2, 3.4, 4.1, 4.3)
6. Evaluate the wider implications of strategic quality change on the organization from an
external perspective and the impact on people, systems and functions influencing performance
within the organization. (AC 3.3)
7. What is the quality culture in the chosen organization? Propose and embed an effective quality
culture to ensure continuous monitoring and progress.(AC 4.2)
8. Evaluate the outcomes of the strategic quality change and recommend areas of improvement to
the strategic quality change that aligns with the overall organizational objectives (AC 5.1, 5.2).
9. References (Adhering to Harvard Referencing Format)
The report shall not exceed 10,000 words and should include relevant examples and illustrations.
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Table of Content
Executive Summary.............................................................................................................9
Introduction........................................................................................................................10
The Importance of Effective Operations Management and Quality Management in
Achieving the Organizational Objectives..........................................................................11
The Success of Existing Operations Management Processes and Quality Management
Processes............................................................................................................................14
The Need for Strategic Quality Change.............................................................................17
Definition of resources, tools and systems to support business processes in a strategic
quality change....................................................................................................................20
Implications of Strategic Quality Change..........................................................................21
Deigning of systems to monitor the implementation of Strategic change in Walmart......23
Implementation of Strategic quality change in Walmart...................................................24
Quality Culture at Walmart...............................................................................................25
Monitoring the implementation of strategic Quality change in Walmart..........................27
The Outcomes of the Strategic Quality Change and Recommendations...........................28
References..........................................................................................................................31
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