logo

Employability and Self-Development : Assignment

   

Added on  2021-05-21

19 Pages4828 Words833 Views
1 Assignment Cover Sheet Centre nameNations School of Business Management Learner’snameOnisha Edwards ABE membership number6 4 0 8 3 2 Unit nameUnderstanding Employability and Self Development Skills Word count 3466 your word count here –i.e. 3500 wordsLearner StatementAll work that learners submit as part of the ABE assessment requirements must be expressed in their own words and incorporate their own judgements. Direct quotations from the published or unpublished work of others, including that of tutors or employers, must be appropriately referenced. Authors of images used in reports and audio-visual presentations must be acknowledged.☒By ticking this box, I Onisha Edwards Insert your full nameam confirming that the work I am submitting is my own and I have acknowledged ALL the sources of reference I have used in constructing my assignment. Today’s date: 5thMay 2020 DayMonthYearFor ABE use onlyABE 2ndmark ABE mark (if applicable)

2 JOB ADVERTISEMENT CUSTOMER SERVICE OFFICER COMPANY LOCATION REPUBLIC BANK (GUYANA) LIMITED SECTION ‘C’ TRIUMPH E.C.D JOB SUMMARY The bank’s customer service officer is an individual, who has specific tasks, responsibilities and duties imperative to customer satisfaction. As the eyes and ears of the company, you will take heed to costumers’ inquiries and respond to problems with innovative answers. You are expected to deliver qualitative service while being courteous and friendly. Main Duties and Responsibilities • Customer Service Handle inquiries pertaining to basic banking services, account balances, interest and rates while satisfying customers. • Resolve Problems Respond to and resolve customer complaints, assist with account protection whether it be reviewing suspicious activities, reversing transactions or reissuing a compromised debit or credit card. • Product Knowledge Inform customers about services offered and promote products. • Analyse Information Check the status of customer’s accounts, accept deposits, track cheques and issue receipts and income statements. Requirements • A minimum of five (5) Caribbean Secondary Education Certificate (CSEC) subjects including Mathematics and English. (GRADES I TO III ACCEPTABLE). • Proficiency in Microsoft Office Programs. • Oral, written and interpersonal skills. • Experience in the customer service field is not required but is an asset. Applications and CVs may be sent via email to: applications@republicbankgy.com or Vacancy: ____________ The Manager Human Resources and Administration Republic Bank (Guyana) Limited 155-156 New Market Street, North Cummingsburg, Georgetown NOTE: CLOSING DATE FOR SUBMISSION OF APPLICATIONS - 9THAPRIL, 2020. (Word count: 232)

3 COMPANY SUMMARY BACKGROUND Republic Bank (Guyana) Limited celebrated a hundred and eighty (180) years as your trusted financial partner. Originated in 1836 as the British Bank, it was the first indigenous commercial bank owned by the indigenous private sector, to start business in the colony of British Guiana. Our dynamic team of six hundred and fifty five (655) employees made banking convenient with thirteen (13) branches, while also making it easy and accessible with twenty three (23) Automated Teller Machines (ATMS) across Guyana. Our well-trained staff can handle all your savings and checkings, loans, mortgages, investments or open your electric banking (EBS) account. At Republic Bank (Guyana) Limited, our utmost priority is customer satisfaction. We have conducted surveys and did research to make every experience personalized whether it is at a physical branch or online. Our motto “We’re the one for you”, stems from understanding customers need from baby boomers to Generation Z. We take pride in dismissing factors such as age, race, gender, income and lifestyle, which can add or take away from your experience with other key competing banks, namely Citizen’s Bank Guyana INC. and Guyana Bank for Trade and Industry (GBTI). Our mission is to provide our customers with a comfortable and personalised, efficient and competitively priced financial service while implementing policies which are beneficial to the customers, employees, shareholders and the community. (Word count: 226)

4 Table of contents Cover page .............................................................................................. 1 Assignment Context .................................................................................2 - 3 Job Advertisement .............................................................................2 Company Summary Background ..........................................................3 Table Of contents .......................................................................................4 Introduction ...............................................................................................5 1.0 Skills and attitudes ..............................................................................6 - 8 1.1 Thinking and problem solving skills ...................................................6 1.2 Working together and communication skills .........................................7 1.3 Understand the business .................................................................7 1.4 Functional skills .............................................................................8 2.0 Personal profile ......................................................................................9 2.1 Curriculum vitae ...............................................................................10 - 11 2.2 Application letter ...................................................................................12 3.0 Personal development plan .....................................................................13 4.0 How to prepare for and interview include documents ..............................14 - 15 4.1 Documents .................................................................................14 4.2 Preparing for the interview .......................................................14 - 15 4.3 Using feedback from interview to improve workplace performance ...................16 4.4 Negative feedback ........................................................................16 4.5 Positive feedback ..........................................................................16 Conclusion ................................................................................................17 References ..........................................................................................18 - 19

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Assessment Learner Statement 2022
|20
|5273
|19

4UDBE - Dynamic Business Environments
|19
|5317
|541

5UIBP Level 5 Innovation and Business Performance
|15
|5404
|866

5UEFM Level 5 Effective Financial Management
|22
|5908
|1273

Case Study First Citizens Bank
|21
|6460
|480

Learner Statement Assessment 2022
|15
|5067
|90