Mastering IT Service Management: Essential Tasks, Resources, and Harvard Referencing

The provided paragraph contains information about the submission details, instructions, and tasks for a written assessment. The submission deadline is on Thursday of Week 11 at 2 PM AEST, and the assessment carries a weightage of 30% of the total assessment. Students are required to use literature/online resources, cite them using the Harvard format, and avoid copying content directly. The assignment template should be used for completing the tasks, and students need to provide their name and student number. There are ten tasks, each corresponding to a specific week, and a table needs to be completed for each task, including the title, reference, and a summary of the resource. The example provided demonstrates a good response with proper resource selection, Harvard reference, and a well-explained summary. In contrast, the bad response lacks these elements. The subsequent tasks involve finding and summarizing resources on topics such as VLSI technology, blockchain operating systems, on-demand computing, and layer 2 protocols like Econet.

COIT 20246 ASSIGNMENT SUBMISSION
Due date: Thursday Week 11 (2PM AEST)
Part: Written Assessment
Weighting: 30% of total assessment.
Submission: Electronic (see unit website for details)
Instructions
It will be necessary to use literature/online resources to complete this
assignment, please ensure you cite and reference any such materials using
the Harvard format.
DO NOT copy content directly from either the text or Internet resources: this
assignment is to be in your own words. You will lose marks if you do not
use your own words!
Please complete your assignment using this submission template file,
inserting your responses where indicated.
DO NOT delete the marking criteria page – changes are permitted to the
formatting of other pages including the headers and footers.
Please fill in the following details:
Student Name
Student Number

Tasks
There are ten (10) tasks, one for each week: the tasks are detailed below. There
is a table to complete for each task. Please fill in the information required. An
example of a completed task is below. Note the first response is good – so aim
for something like this. The second response is not acceptable, so if you submit
anything like it, you won’t pass the assignment! The reasons? Poor resource
selection (Wikipedia), no Harvard reference and a block cut and paste from the
site (no citation, no original content).
Example
Task Find two resources that explain aspects of IT Service
Management.
(Good
Respons
e)
Title and Reference:
COBIT versus ITIL
Ibaraki, S 2014, online, COBIT versus ITIL, viewed 29/01/2015,
<http://blogs.technet.com/b/cdnitmanagers/archive/2014/04/06/cobit-
versus-itil.aspx>.
Summary:
This resource is a blog entry discussing the differences between
CoBIT and ITIL. I chose this resource as there is a lot of confusion
about the way in which ITSM is applied and the distinction between
the CoBIT and ITIL implementations is frequently unclear. Ibaraki
explains that CoBIT provides the governance and metric structures
while ITIL delivers on the actual mechanics and “how-to” processes.
The author makes an interesting observation that it is wrong to
simplify COBIT as providing the ‘why’ and ITIL providing the ‘how’
because both ITSM mechanisms have considerable overlap and
both need to be used at the same time. I found this article very
useful in explaining the differences and similarities between these
two aspects of ITSM.
(Bad
Respons
e)
Title and Reference:
http://en.wikipedia.org/wiki/IT_service_management
Summary:
This pages talks about ITSM. It says that IT service
management (ITSM) refers to the entirety of activities – directed
by policies, organized and structured in processes and
supporting procedures – that are performed by an organization or
part of an organization to plan, deliver, operate and control IT
services offered to customers. It is thus concerned with the
implementation of quality IT services that meet the needs of
customers, and is performed by the IT service provider through an
appropriate mix of people, process and information technology.

Note: Each resource summary should be around 200-300 words.
Week 1
Task The past decade has witnessed tremendous advances in
Very Large Scale Integration (VLSI) design and
technology. Find and summarise ONE resource that
describes about the use of VLSI technology and its future.
Summary Title and Reference:
VLSI Design
Asai, S., 2019. Challenges and Opportunities in VLSI for
Systems Dependability. In VLSI Design and Test for Systems
Dependability (pp. 3-25). Springer, Tokyo.
Summary:
VLSI or the Very large-scale integration generally refers to
the process of creating a new integrated circuit which is
done by the combination of hundreds or thousands of
transistors or devices into a single chip. This started in the
year of 1970 during the development of complex
semiconductors and communication technologies.
Microprocessor is considered to be an example of the VLSI
device. Before the VLS was introduced most of ICs
consisted of limited set of functions which they were
capable of functioning. VLSI is considered to be the
successor of the LSI or large-scale integration, MSI or
medium-scale integration and lastly the SSI or small-scale
integration technologies.
Over last few years the electronic industry has seen a
phenomenal growth and the major reason behind this
includes the rapid advancements in the large-scale
integration technologies as well as in the system design
engineering. The introduction of the VLSI in numerous
applications like the integrated circuits (ICs) in high-
performance computing, controls, telecommunications,
image and video processing, and consumer electronics
has been seen to be rising at a very fast pace. Besides this
the current cutting-edge technologies like the high
resolution and the low bit rate video and the cellular
communication has been associated with providing the
end-users with a marvellous amount of applications as well
as in the processing power and the portability. This trend is
also expected to grow at a rapid rate which would be
having very important implications on the design of the
VLSI and the design of the system.
This page is mainly associated with discussing the VLSI or the
very large-Scale integration. VLSI generally refers to the
process of creation of a new integrated circuit by
combining hundreds or thousands of transistors or devices

into a single chip.
Week 2
Task There has been much discussion on blockchain
technology. Find and summarise ONE resource that
describes about the future use of blockchain operating
systems.
Summary Title and Reference:
Blockchain Operating System
Baliga, A., Subhod, I., Kamat, P. and Chatterjee, S., 2018.
Performance Evaluation of the Quorum Blockchain
Platform. arXiv preprint arXiv:1809.03421.
Summary:
Blockchain Operating System is the system that is
associated with the usage of the blockchain as a support in
the background. This blockchain based Operating System
is associated with the capturing of all the commands as
well as the transactions from a device of the user by
means of authenticating, executing and recording them
which occurs on the blockchain. First attempts related to
blockchain based OS first emerged for being used in the
mobiles and smartphones this was a cloud based virtual
system. All the necessary transactions were generally
processed in the cloud hosted blockchain-based data
centers consisting of the only users who are associated
with issuing the necessary commands by means of tapping
or the touchscreen devices. This type of OS generally
consists of a communication layer along with a secured
payments layer. In the future it is expected that all the
benefits along with the advantages of the blockchain would
be available to the OS user. Besides this anything done by
the user on their devices are prone to the risk of being
captured by the respective applications or by the ISPs as
well as by the manufacturing company of the OS who
might also be associated with recording all the activities of
the user in the OS logs.
This concept would be evolving in the future however the
real-world usage of this concept is limited. But despite of
all this if it succeeds in providing a smooth and cluster free
working of the devices, then it might be considered that the
world is not far behind in seeing more and more devices
running on this blockchain OS.

Week 3
Task On-demand computing is a business computing model
whereby computing resources and technology are made
available to the user at anytime. Find and summarise ONE
resource that describes about a specific company which
provides on-demand computing. Explain in detail about the
types of services that the company provides.
Summary Title and Reference:
On-demand computing
amazon.com (2019). Amazon Web Services (AWS) -
Cloud Computing Services. [online] Amazon Web
Services, Inc. Available at: https://aws.amazon.com/
[Accessed 30 Jan. 2019].
Summary:
One of the organizations which is associated with on-
demand computing is Amazon Web Service. Besides the
on-demand computing Amazon Web services has a half-
dozen of services along with including the Elastic Compute
Cloud so as to provide computing capacity along with
providing as simple storage service in accordance to the
demands.
Amazon is considered to be one of the true innovators of
web-based computing which is also associated with
offering pay-as-you-go access to the virtual servers as well
as to the data storage space. Additionally, some of eth
core offerings include the providing of a SimpleDB, the
CloudFront (a Web service for content delivery); and the
Simple Queue Service (a hosted service for storing
messages as they travel between computers). Besides this
the launching of the Elastic Compute Cloud in the year of
2006 had made this organization become almost
synonymous with the concept of cloud computing. Besides
this the offering of the raw computing capacity over the
internet is perhaps considered to be the natural step taken
by amazon that has bene associated with leveraging its
own expertise and massive data centre infrastructure so as
to become of the earliest provider of cloud.

Week 4
Task Ethernet is a layer 2 protocol that defines wiring and
signaling standards for the physical layer of TCP/IP. Find
and summarise ONE resource that describes the features
and uses of ONE other layer 2 protocol that is not
discussed in the textbook.
Summary Title and Reference:
Layer 2 Protocol
Kopylova, N.S., Bykova, A.A. and Beregovoy, D.N., 2018,
May. Geographic information modeling of Econet of
Northwestern Federal District territory on graph theory
basis. In Journal of Physics: Conference Series (Vol. 1015,
No. 3, p. 032063). IOP Publishing.
Summary:
Econet is another layer 2 protocol which was firstly a low-
cost local area network system of Acron Computers that
was intended to be used in schools and small businesses.
Econet is the five-wire bus network where one pair of the
wire is used for the clock, one for the data and one for the
common ground. The signaling is associated with the
usage of the RS-422 5-volt differential standard consisting
of one bit transferred per clock cycle. For shorter lengths
the unshielded cables are used whereas shielded cables
are used for longer networks. The cable at each end was
terminated so as to prevent the reflections and for
guaranteeing the high logic levels whenever the bus was
undriven. Connectionless transmission model is used by
Econet which is almost similar to the current UDP
consisting of no check summing or error corrections at the
network and transport layer.
This section of the page is discussing about the layer 2
protocol that is the Econet. Besides this the major features
of Econet has also been discussed in this section. The
different layers of this protocol has also been discussed
along with their basic features.
Week 5
Task There has been much discussion on the application of the
Internet of Things (IoT) for medical and health related
purposes. Find and summarise ONE resource that
describes the application of the Internet of Health Things in
the health sector.
Summary Title and Reference:
IoT in Healthcare
Thota, C., Sundarasekar, R., Manogaran, G.,

Varatharajan, R. and Priyan, M.K., 2018. Centralized fog
computing security platform for IoT and cloud in healthcare
system. In Exploring the convergence of big data and the
internet of things (pp. 141-154). IGI Global.
Summary:
IoT or the Internet of Things is one of the emerging technology
that is being used in healthcare as well as in general practice of
medicines. By usage of this technology the medical
professionals are capable of expanding its reach within a facility.
Besides this the different type of data collected from the large
sets of the real-world cases has been associated with increasing
the accuracy as well as the size of the medical data. Besides
this the precision of medical care delivery is also improved by
the incorporation of the more sophisticated IoT technologies in
the healthcare systems. The IoT technologies are associated
with empowering the healthcare professionals so as to use the
knowledge that they are having along with the training in a
better way so as to solve different kind of problems. Besides this
the IoT is associated with helping in them as well in better
utilization of the data and equipment’s which in turn are
associated with turning the supports towards precise and swift
actions. The IoT is also associated with allowing the
professional development of healthcare professionals as they
are associated with practical exercise of their talents rather than
spending their time on the administrative tasks.
IoT is responsible for taking the healthcare out of the healthcare
facilities like hospitals and nursing homes so as to allow
intrusive care into the office, home or social space. Besides this
they are also responsible for empowering and enabling the
individuals in catering their own health’s and is associated with
allowing the healthcare providers in delivering better care to the
patients.
Week 6
Task Cloud computing technologies have gained popularity due
to the number of advantages they provide to organisations
and individuals such as reduced cost, better storage, and
improved performance. In recent years, there has been a
lot of discussion on the development and implementation
of fog computing. Find and summarise ONE resource that
describes the fog computing. The resource and your
summary should describe how fog computing differs from
cloud computing.
Summary Title and Reference:
Cloud computing VS Fog Computing
Mahmud, R., Kotagiri, R. and Buyya, R., 2018. Fog
computing: A taxonomy, survey and future directions.

In Internet of everything (pp. 103-130). Springer,
Singapore.
Summary:
Fog computing which is also termed as fog networking or
fogging is one of the decentralized computing
infrastructures where the data, compute, storage and
applications are distributed in the most logical as well as in
the efficient place that exists between the source of the
data and the cloud. Fog computing is essentially
associated with extending the cloud computing along with
the services to the edge of the network and is associated
with bringing certain advantages and providing power of
the cloud closer to where data is created and acted upon.
The exist certain differences between the cloud computing
and fog computing. Cloud is having a centralized
architecture whereas the fog computing is having a
distributed architecture and besides this the
communication with devices in cloud computing is done
from a distance and in case of fog computing it is done
directly from the edge. In cloud computing the data are
generally processed at a distance far from the source of
information and in fog computing it is done by remaining
close to the information source. Comparing the computing
capabilities, it is seen that cloud ae having higher
computing power as compared to the fog. In cloud
computing there exists only few nodes whereas in fog
computing there exist large number of nodes. Devices are
capable of getting connected to the cloud by usage of
internet whereas in case of fog computing it is done by
making use of various protocols and standards.
Week 7
Task Business intelligence and analytics has emerged as an
important tool that provide insight and fuel innovation,
enabling organizations to leverage the intrinsic value of
their data. Find and summarise ONE resource that
describes the effective use of business intelligence and
analytics in the finance sector.
Summary Title and Reference:
Role of Business intelligence and analytics in Finance
Sector
Bravo, M. and Appelkvist, J., 2018. Towards the
Development of Business Intelligence: The Role of

Business Intelligence in Managerial Decision Making-
Evidence from the B2B Sector.
Summary:
Technology has been associated with transforming the
entire financial sector. Due to the internet and the
proliferation of the mobile devices and application the
financial institutions are associated with facing a lot of
competition, changes in the customer demands, and so
there is a need of strict control and risk management.
Technology has been associated with giving rise to
numerous powerful business intelligence tools. The tools
that are being the finance industry is capable of leveraging
the data of the customers so as to gain insights which are
capable of leading to a smarter management practices and
for taking better business decisions. Business intelligence
is associated with helping the finance sector in the
following ways:
 The operational efficiency would be greatly improved
 The services and products provided would also be
improved
 Improvements in Marketing
 Improved retention of the customers
 Development of new strategies related to investment
Lastly, reduction of the risks.
Week 8
Task The term “translytical” is a recent addition to the database
industry jargon. Find and summarise ONE resource that
describes the main functions of a translytical data platform.
The resource and your summary should describe how
translytical data platform differs from transactional data
platform.
Summary Title and Reference:
Difference between translytical data platform and
transactional data platform.
Vial, G., 2018. Different Databases for Different
Strokes. IEEE Software, 35(2), pp.80-85.
Summary:
Translytical database is considered to be unified and
integrated data platform which is associated with providing
support to the multi-workloads like the transactional,
operational and analytical in a simultaneous way on a real-
time basis by leveraging the in-memory capabilities which

includes the support for the SSD, Flash and DRAM and is
also associated with ensuring full transactional integrity
and data consistency. The general idea o this platform
includes the having of a single technology layer which
would be associated with providing the basis of the
application transaction as well as the application analytics.
Which initially makes it capable of performing all the
workloads which includes the insights on a real-time basis,
machine learning, and many more.
Transactional data platform is the platform which is having
a memory optimized database consisting of the most
relevant and the active data that are running on a database
management system which is optimized in order to blend
the transactional data operations. This type of data
platform is associated with providing an advanced analytic
capability like the predictive, temporal, spatial, streaming,
text analytical and many more without any duplication of
the data.
Week 9
Task The term sustainability has gained significant popularity in
IS project management. Find and summarise ONE
resource that discusses the importance of sustainability in
IS project management.
Summary Title and Reference:
Importance of Sustainability in Project Management
Chawla, V., Chanda, A., Angra, S. and Chawla, G., 2018.
The sustainable project management: A review and future
possibilities. Journal of Project Management, 3(3), pp.157-
170.
Summary:
Sustainability in project management generally refers to
the process of planning, monitoring and controlling of the
ways of delivering the projects and to support the
processes by considering the various environmental along
with the economic and social aspects of the life-cycle of
the different aspects of a project like the resources, the
processes, the deliverables or the effects. All these
aspects are generally aimed at realizing the various
benefits that are to be received by the stakeholders and
along with this all these things are to be done in a
transparent, fair as well as in ethical manner which would
be including the proactive participation of the stakeholders.
Besides this it is very essential to make sure of the fact
that the professionals associated with project management
are promoting the sustainable development goals by
development of particular objectives, plans and setting

them into practice. An active role is required from all
people so as to achieve sustainability. The people who are
required to play an active role are mainly associated with
the projects, programs and portfolios.
Week 10
Task The development of information systems (IS) has been
actively pursued by organisations in a globalized market to
maintain their competitive advantages However, these
IS/IT implementation project failures often result in
substantial financial losses. Find and summarise ONE
resource that describes ONE example of a failed IT/IS
project in the government sector.
Summary Title and Reference:
Failure of IS/IT project in government sector
Hwang, J. and Syamsuddin, I., 2008, November. Failure of
e-government implementation: A case study of south
Sulawesi. In Convergence and Hybrid Information
Technology, 2008. ICCIT'08. Third International
Conference on (Vol. 2, pp. 952-960). IEEE.
Summary:
One example of the failed IT project in the government
sector is the failure of the e-government implementation in
the local government of the South Sulawesi, Indonesia in
the year of 1996 to 2000. There are three key points which
acted as the major obstacle for the future e-government
development. According to the plans the official e-
government website of the online was to be put in to work
in the beginning of 1997 and due to some uncertain
reasons, it was launched in the end of 1997. However,
after being online for six moths the contents in the official
website were not updated and maintained and in the year
of 1998 the website was no more maintained. At this time
the SIMTAP which is the local government information
systems was also codded and developed in Jakarta the
capital city of Indonesia but not in South Sulawesi and
unfortunately there existed no report of progress by the
year of 1998. Ironically there existed not brief explanation
of the failure of the e-government initiative and stopped in
the year of 2001 due to reasons which were not clear.

MARKING SHEET - DO NOT DELETE
(Up to 3 marks per weekly task)
Criteria
0 No Response
<=1.0 Poor resource selection; resource is too broad or lacks relevance to the
task; summary fails to explain what the resource was about; the
relevance of the resource has not been explained.
<=2.0 Good resource selection; resource is relevant to the task; summary is
adequate but may require either more detail or is too long; the relevance
of the resource as been explained to some extent, but needs additional
information.
<=3.0 Excellent resource selection; resource is highly relevant to the task (the
resource is probably highly specialised); summary is detailed yet
concise; the relevance of the resource selection has been clearly
explained.
Key
Deductions -1.0
-3.0
Resource not referenced correctly/not in Harvard format
Resource not referenced/Resource cannot be traced with details
provided.
Week Marks Awarded Comments
1
2
3
4
5
6
7
8
9
10
TOTAL