COIT 20246 ICT Service Management Assignment

COIT 20246 ASSIGNMENT SUBMISSION
Due date: Thursday Week 11 (2PM AEST)
Part: Written Assessment
Weighting: 30% of total assessment.
Submission: Electronic (see course website for details)
Instructions
It will be necessary to use literature/online resources to complete this
assignment, please ensure you cite and reference any such materials using
the Harvard format.
DO NOT copy content directly from either the text or Internet resources: this
assignment is to be in your own words. You will lose marks if you do not
use your own words!
Please complete your assignment using this submission template file,
inserting your responses where indicated.
DO NOT delete the marking criteria page – changes are permitted to the
formatting of other pages including the headers and footers.
Please fill in the following details:
Student Name
Student Number

Tasks
There are ten (10) tasks, one for each week: the tasks are detailed
below. There is a table to complete for each task. Please fill in the
information required. An example of a completed task is below.
Note the first response is good – so aim for something like this.
The second response is not acceptable, so if you submit anything
like it, you won’t pass the assignment! The reasons? Poor
resource selection (Wikipedia), no Harvard reference and a block
cut and paste from the site (no citation, no original content).
Example
Task Find two resources that explain aspects of IT Service
Management.
(Good
Response)
Title and Reference:
COBIT versus ITIL
Ibaraki, S 2014, online, COBIT versus ITIL, viewed 29/01/2015,
<http://blogs.technet.com/b/cdnitmanagers/archive/2014/04/06/cobit-
versus-itil.aspx>.
Summary:
This resource is a blog entry discussing the differences between
CoBIT and ITIL. I chose this resource as there is a lot of confusion
about the way in which ITSM is applied, and the distinction between
the CoBIT and ITIL implementations is frequently unclear. Ibaraki
explains that CoBIT provides the governance and metric structures
while ITIL delivers on the actual mechanics and “how-to” processes.
The author makes an interesting observation that it is wrong to
simplify COBIT as providing the ‘why’ and ITIL providing the ‘how’
because both ITSM mechanisms have considerable overlap and both
need to be used at the same time. I found this article very useful in
explaining the differences and similarities between these two aspects
of ITSM.
(Bad
Response)
Title and Reference:
http://en.wikipedia.org/wiki/IT_service_management
Summary:
This page talk about ITSM. It says that IT service
management (ITSM) refers to the entirety of activities – directed
by policies, organized and structured in processes and
supporting procedures – that are performed by an organization or
part of an organization to plan, deliver, operate and control IT
services offered to customers. It is thus concerned with the
implementation of quality IT services that meet the needs of
customers and is performed by the IT service provider through an
appropriate mix of people, process and information technology.

Note: Each resource summary should be a maximum of 300 words.
Week 1
Task The past decade has witnessed tremendous advances in
computing, wired and wireless communication, and storage
technologies. Discuss the main features and applications of
two mass storage technologies namely: direct-attached
storage and network-attached storage.
Summary Title and Reference:
Title: NAS vs. SAN vs. DAS: Which Is Right for You? -
Seagate
Reference: Paulsen, J. and Paulsen, J. 2018. NAS vs. SAN
vs. DAS: Which Is Right for You? - Seagate. [online]
Seagate. Available at:
https://blog.seagate.com/business/nas-vs-san-vs-das-which-
is-right-for-you/ [Accessed 25 Jan. 2018].
Summary:
This article explains major features and applications of both
direct-attached storage (DAS) and network-attached storage
(NAS) in details. Paulsen in this article elaborates various
functionalities of DAS and NAS. I find out that the article
contains the relevant information about NAS and DAS. DAS
offers basic, cost-effective solutions. DAS also requires low
maintenance. DAS is utilized in several IT infrastructures and
other DAS storage units. DAS is useful when some
organization is planning to scale the growth of the
organization within a short period. DAS applies to small
business. DAS is ideal for projects for which low budget has
been allocated. Paulsen (2018) states that DAS is best
suited for the business that has little IT support. However,
DAS is not applicable to a large business that is growing
rapidly. The business that needs to scale quickly should not
adopt DAS. Paulsen (2018) also explains network-attached
storage technology elaborately. NAS deals with files sharing
over the Internet. NAS is suitable for the business that
requires minimal maintenance, NAS suits those enterprises
those who need a reliable as well as flexible storage system
with minimal maintenance. According to Paulsen (2018),
NAS is best suitable for SMBs. The business organizations
that want to scale up the business activities should adopt the
NAS. NAS facilitates usage of only one centralized
database, and it can provide cost-effective service. Network-
attached storage is known to provide easy and reliable
solutions at the time of system failure. I find this article quite
informative. There are several benefits of NAS however it
comes with one disadvantage. NAS cannot transfer data in

large number. The article explains the main features of both
the mass storages in details. I get an overview where DAS is
applicable and where NAS is applicable.
Week 2
Task Real-time operating systems are operating systems that
guarantee a certain capability within a specified time
constraint. Discuss the main benefits of real-time operating
systems for the health sector.
Summary Title and Reference:
Title: 10 Benefits of IoT for Healthcare and Hospitals
Reference: 10 Benefits of IoT for Healthcare and Hospitals,
2018. [online] Available at:
https://www.linkedin.com/pulse/10-benefits-iot-healthcare-
hospitals-abhinav-shrivastava [Accessed 25 Jan. 2018].
Summary:
The article explains benefits of the Internet of Things (IoT)
and Real Time Operating System (RTOSes) in the health
sector in details. I find this article quite relevant to the topic
chosen. The article will illustrate the benefits of RTOSes for
the healthcare sector. RTOSes can assist in improving the
IoT medical devices’ performance. RTOSes can improvise
the IoT devices used in the healthcare. The fitness apps can
run on mobile app platform. According to Abhinav (2018),
effective patient engagement can be acquired with the help
of IoT and RTOSes. The patients can use the software and
can access the health data. The patients can access the
mobile app and the website and can get to know the details
of the healthcare. The healthcare managers with the
assistance of IoT can get access to the real-time data of the
patients. The IoT devices like Apple Watch and the health
bands can be able to provide the real-time data of the
patients. The data collected from the devices help in
providing better care to the patients. The fitness freak people
can acknowledge how fit they are; they can measure the
blood pressure level and the sugar level. Abhinav (2018)
states that the real time data of RTOSes helps the doctors
and the care managers. The doctors can take care of the
patients well with the aid of IoT. The patients will not have to
visit the doctors physically. RTOSes and IoT devices can
help the healthcare experts in getting the latest healthcare
units. IoT devices can aid remote patient monitoring.
Abhinav (2018) states that continuous health check-up can
be carried out with the help of IoT. The doctor and the health
sector can get the error-free, fast and cost-effective service