MOD004054 Healthcare Environment - Assignment
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Anglia Ruskin University
Healthcare Environment (MOD004054)
Added on 2020-05-04
MOD004054 Healthcare Environment - Assignment
Anglia Ruskin University
Healthcare Environment (MOD004054)
Added on 2020-05-04
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Healthcare Environment1
Introduction:Organisational structure and culture are important for determining quality of care to thepatients. Organisational structure is useful in assigning respective tasks to each employeebased on their qualifications and expertise. Organisational culture comprises of sharedbeliefs, values, attitudes and behaviour of different stakeholders of the healthcareorganisation. Collectively organisational structure and culture are helpful in binding all theemployees socially and professionally in a collective enterprise. Organisational structure andculture should be aligned with each other and there should not be mismatch between thesetwo aspects. Manager of the healthcare organisation should be solely responsible forestablishment of effective organisational structure and culture. Organisational structure andculture are helpful in defining quality standards, delivering health care according to thedefined standards and monitoring quality of care (Wagner et al., 2014). In this essay,interaction between organisational structure and culture in Silverwood Care Home isexplored for understanding working environment of care home. Organisational structure:Silverwood Care Home is having Staff or Functional Authority Organisational Structure. Inthis type of organisational structure jobs or positions of an organisation can be assigned basedon the line position and staff position. In line position, direct chain of command can be givenwhich is necessary for achieving organisation’s goals. In the Silverwood Care Home,employees of different positions like manager, team leader, registered nurse, care assistantand domiciliary workers can be considered as the individual line. Command flows fromemployees of higher position like manager to team leader to registered nurse to care assistantand domiciliary workers. Ultimate goal of command of staff of each line is to achieve goalfor the organisation to provide quality care to the patients. In staff position, each staffmember should provide expertise, advise and support for the next level line positions. Hence,each and every staff member can contribute to the activities of the organisation based on theirrespective expertise (Low et al., 2015). In Silverwood Care Home, manager would implement his expertise in managerial role andgive advice and help to team manager in performing his tasks. Team manager assign work tothe registered nurses based on their competency and experience. Registered nurses take helpof care assistance and domiciliary workers and guide them in providing nursing interventionto the patients. Managers have the authority over the line to get proper work done to achieve2
organisational goal. This type of authority is called as the functional authority or staffauthority. In Silverwood Care Home, functional authority is evident because respectingauthority is very important for Jacob because he is the manager of this care home. He isoccupying highest position in the organisation and he has authority over the line of staff. Theorganisation which implement staff authority over the line personal is called as functionalauthority organisation. In functional authority each staff member of each line has their ownexpertise and they have authority over the staff member of next level (Chávez and Yoder,2015). In line organisation, it is not required for the line managers to be expert in all the activities ofthe department. In case of Silverwood Care Home, this line organisation doesn’t suitsbecause this is very small organisation. Hence, leader should be expert with all the activitiesin the organisation. Line organisation can be implemented in large organisation where in eachdepartment more number of expertise can be placed. In functional authority organisation,manager should have expertise in that particular department. Hence, functional authority isapplicable in this home care. Jacob should understand all the activities in the organisation.Hence, he can guide and train all the staff members to provide quality service to the residents.Moreover, it is evident that Jacob doesn’t like to question his decisions. In such case, heshould be well versed with all the activities in home care to make right decisions. There ispossibility of confusion among the line workers in organisations with functional authority. Insuch organisations, there is possibility of getting orders from both manager and linesupervisor. If there is the discrimination in these orders, there may be possibility of confusionamong the workers. In this care home, Jacob is having knowledge about the activities in theorganisation. Hence, he can give orders to the registered nurses along with team leaders.Confusion due to multiple orders can lead ineffectiveness in the organisations likeSilverwood Care Home which has functional authority (Pawson et al., 2014; Goel, 2009). Inthis type of organisational structure, there is possibility of potential conflicts among theemployees due to defilement of principle of unity of command. Managers are considered asthe central authority in such type organisations. Jacob is also considering himself as thecentral authority in Silverwood Care Home. Organisational structure and culture:Organisational culture and structure have significant impact on the organisationalperformance. Organisational structure comprises of distribution of work roles and authority3
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