Mobile Commerce: Trust, Security & Adoption

This assignment delves into the evolving landscape of mobile commerce. It requires analysis of research papers exploring key aspects such as consumer trust in mobile transactions, the impact of security concerns on adoption rates, and the role of various factors influencing user behavior in mobile commerce environments. Students are expected to synthesize findings from multiple sources to provide a comprehensive understanding of current trends and challenges within the mobile commerce sector.

Running head: IT INFRASTRUCTURE MANAGEMENT
IT Infrastructure Management
Name of the Student
Name of the University

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Table of Contents
Task A. SWOT ANALYSIS............................................................................................................3
TASK B. Research on Mobile Technologies and Commerce........................................................7
Abstract........................................................................................................................................7
Index Terms.................................................................................................................................7
Introduction..................................................................................................................................7
Mobile Technology and Commerce: Uses, Weaknesses, Implication on IT Industry....................8
Mobile Technology......................................................................................................................8
Mobile commerce........................................................................................................................8
Weaknesses/Threats.....................................................................................................................9
Implications on IT Industry.......................................................................................................10
CONCLUSION..............................................................................................................................10
Task C. Turnitin Originality Test..................................................................................................11
Answer 1....................................................................................................................................11
Answer 2....................................................................................................................................11
Answer 3....................................................................................................................................11
Answer 4....................................................................................................................................11
Answer 5....................................................................................................................................11
Answer 6....................................................................................................................................11
References......................................................................................................................................12

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Task A. SWOT ANALYSIS
Organization: UXC Limited Date:
DD/MM/YY
Description of a Current ICT Service
Advanced Communication Solutions in healthcare sectors is one of the most renowned
ICT services recently provided by UXC Limited. The company offer most up-to-date
communication framework to several healthcare units all over Australia. These
manufactures include setting up of cellular phone and wireless communication systems,
messaging and alert services, network security, and data warehouse design among
others. The major purpose of UXC is to improve the class of healthcare communications
and services in Australia (Uxcconnect.com.au, 2016).
STRENGTHS WEAKNESSES
 UXC’s services facilitate to improve
the network infrastructure of the
small and medium healthcare units.
 The improved construction
arrangement aids the advancement of
the network formation of the
healthcare units.
 The highly developed techniques of
the network arrangement permit the
healthcare units to correspond with
the patients and clients easily.
 UXC’s services have assisted quite a
number of small and average
 The network and communication
construction supply by UXC is very
costly and therefore, the small
healthcare units cannot afford enough
capital for improvement.
 UXC until now has offered services to
only the urbanized areas, as the
required foundation is sustained only
by the contemporary setups; the
healthcare units in countryside areas
still do not have entrance to their
services.
 UXC’s communication set up called

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healthcare units to develop and
extend.
 The Communication systems
offered by UXC have improved the
communication composition of the
healthcare and have allowed the
healthcare units to arrive at the
patients rapidly in urgent
situations.
for a large number of digital strategies
as well as corporal space for the
fixing of devices.
 The workers of the healthcare units
are not skilled enough with the most
modern communication machineries.
 The communication configuration
supplied by the company is subjected
to security threats as it is controlled in
an open net interface.
OPPORTUNITIES THREATS
 The healthcare units can utilize
UXC’s services to promote the
improved communication
construction by applying to an in-
house network arrangement for the
communication between the
employees of the unit.
 UXC can fetch the medicine suppliers
and dealers within the healthcare
communication arrangement so that
they can be easily reached during
crisis.
 UXC can modify its communication
structure to design a catalog for every
 The classy communication structure
offered by UXC dejects various small
and average sized healthcare units to
avail their services.
 With the improvement of latest
machineries, many parallel companies
have developed that intimidate to
shrink UXC’s trade in the near future.
 Deficiency of a definite network
structure within the open network
arrangement of the healthcare units
invites the peril of cyber attacks and
safety violation.
 Some customers can abuse the

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healthcare unit so that all the records
of that unit can simply be stocked up
and accessed anytime.
 UXC can plan a fresh information
storehouse for the unusual healthcare
techniques and prescription methods
for the cases of exceptional incidence
and unidentified or lesser-known
origin; that will facilitate the present
doctors to trace solutions during
crisis.
 UXC’s communications solutions can
comprise consumer care services in
the healthcare units so that the
relatives of patients can easily access
any information easily.
communication strategies like the
telephones, wifi, internet services and
thus, the chief reasons of setting up of
these procedures are not satisfied
accurately.
 Incapability of the healthcare body to
uphold and employ the
communication devices terrorizes to
fail the primary aim of installations of
the communication inastructures.
Summary of the SWOT Analysis – From the SWOT study of UXC Limited, it can be
assumed that even though the accessible services of the company are extremely professional
and have been successful in drawing the obtainable communication systems in the healthcare
units, there are a number of flaws and coercions to their services. UXC has been significantly
capable to improve the communication arrangement of the small and average sized healthcare
units in the urban as well as other developed areas but the healthcare units in the countryside
areas have not been able to contact UXC’s services (Uxcconnect.com.au, 2016). Furthermore,
the services and the mechanism procedures are exceptionally pricey as well as require the

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most recent technical set of connections. As a result, many small healthcare units could not
afford UXC’s services due to shortage of finances and suitable transportation.
Recommendations – Investigating the limitations and intimidations associated with the
services of UXC, quite a few innovative steps can be suggested to develop the superiority as
well as utility of their services. The suggestions in three separate periods (short term,
midterm, long term) are as follows:
Short Term – For the short-term resolution, the company should employ additional safety
measures in the communication networks offered by them. In addition, they can grant simpler
and a reduced amount of exclusive versions of the communication straegies to the small
healthcare units so that they can have way in to a good quality communication system in their
units.
Midterm – In the next 12 months, the UXC can utilize their researchers to propose an
improved and cheap but more proficient communication formation. In addition, UXC can
make available a superior network structure with supplementary safety and utility. The
company should renovate the open network system into a closed network with a restricted or
certified access.
Long Term – In the following 3 to 5 years, the company should come across to supply
services to small as well as countryside healthcare units at a cheaper cost. Besides, the
company should put into practice the exercise of contemporary digital machinery and virtual
space (cloud computing) in the communication infrastructures of the healthcare units.

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TASK B. Research on Mobile Technologies and Commerce
Abstract
A discussion about mobile technology and its impacts on commerce has been
attempted in this report. The mobile technology sector has recently been affected by huge
growth and evolution. In the light of this, the commercial organizations have started to utilize
mobile technology for the advancement of their mercantile activities. The organizations have
developed certain softwares known as mobile apps. These mobile apps enable the potential
customers to purchase the concerned company’s products and also pay the price of the
product to the company via the online mode. Overall, mobile technology has facilitated a
smooth, hassle-free transaction process for the customers. The customers also get the added
advantage of engaging in shopping, irrespective of his/her location. Unfortunately, there are
some demerits related to online shopping. Customers reportedly, have been deceived by the
online service providers. These providers allegedly deducted money from the customer’s
accounts without supplying them the required products.
Index Terms
Prototype computer, mobile phone, Smartphone, e-commerce, mobile commerce,
Smartphone app, home delivery service, online payment, fraud.
Introduction
The process of operations related to computing methods and digital services have
become uncomplicated and effortless due to the renovation of the modern computing
systems. Computer technology is now readily available within the grasp of the customers in
the mode of mobile phones, thus increasing its mobility. Unlike now, previously, there were
only computers available to the users to provide technology. Mobile phones are now

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becoming more modern day by day. Along with the communication system, there are various
other features, which the mobile operators are now providing to the buyers such as interesting
games, voice recorder, internet services, camera and others. Therefore, mobile phones have
become more entertaining and attractive.
Thus, report analyses the usage of mobile phones in the field of business and
commerce.
Mobile Technology and Commerce: Uses, Weaknesses, Implication on IT Industry
Mobile Technology
Computer technology has now come a long way from the primeval machines to the
small mobile handy systems which now people generally use. At first, mobile phones were
used only for the purpose of calling and messaging others. Now, with the advancement in
technology, mobile phones are utilized by the buyers for other different interesting purposes
such as listening to the radio, using route tracker systems, surfing the internet and others.
Amidst this, mobile phone developers have created a new model known as the smart phones.
The advent of the Smart phones has further amplified the effectiveness and usage of mobile
phones. Companies have started to incorporate smart phones in their e-commerce business
schemes to increase their sales ratio. Smart phones only give the customers the opportunity to
indulge in online shopping.
Mobile commerce
Previously, mobile internet services were utilized by the companies for the purpose of
publicizing and advertising the business. In the previous years, when smart phones were yet
to be invented, online shopping sites could only be retrieved through a laptop or a PC. Later,
these sites could be opened with the help of smart phones. Though smart phones provided the

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services, they failed to offer quick service. This was because of the constraint in the space
and potential of the mobile phones. In order to curb this negative factor, mobile applications
were introduced in the market. These applications were perfectly eligible to be used in a
restricted space and within a limited coverage of the data plan. Undoubtedly, smart phones
assisted the customers in using the services of the e-commerce businesses. The customers are
also benefitted with certain additional services, while the product is in transit, such as getting
sms alerts in case of any emergency and a web link to track the status of the product and
many others.
Weaknesses/Threats
Along with the many obvious advantages that mobile commerce technology has
offered to the buyers and the companies, there are also certain disadvantages.
Reduction of the retail stores business – Due to the increasing popularity of the
mobile shopping applications, the retail store establishments are facing stagnation in their
business in a vast scale. Another important aspect, regarding this matter is that the e-
commerce firms generally charge minimal delivery cost and even sometimes they provide
delivery at free of cost, which further discourages people from commuting to the
supermarkets and the retail outlets
Unreliable provision of services at the rural areas- E-commerce purchasing
schemes are not widespread in the countryside as they are in the urban areas. This is because
of severe undevelopment in the transportation and the communication sector.
Increase in fraudulent schemes- Online shopping systems always puts the customers
at risk. There have been instances where the customers have failed to get hold of the chosen
products, even after the payment of money has been done. Companies are also accused of

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compromising in the quality of their products, denying the customers the value for their
money.
Implications on IT Industry
The innovative and the technology-driven mobile commerce sector are now counted
to be a central part of the IT industry (Kourouthanassis & Giaglis, 2012). Many medium
businesses have come into existence after they have incorporated e-commerce scheme in their
portfolio. The cases of fraud and deceptions have led the company to develop stringent safety
measures, so the buyers do not face any hindrances (Shie, Philip & Tseng, 2013). The
customers get the chance to place an order for a product at any place and at any time of the
day and the company take the responsibility to furnish the product within the stipulated time
and at a nominal price (Lin et al., 2014).
CONCLUSION
Thereby, from the above report, it can be concluded that mobile phones are a
substantial part of the e-commerce establishments and also for those firms who are thinking
to incorporate e-commerce scheme. Due to the enhanced features of the smart phones, a
buyer can easily utilize the company’s services. The smart phones have facilitated the buyers
to engage in online shopping at any time, at any place and without even an internet wired
connectivity. In case of any query, the customers can also come in direct touch the employees
through their smart phones. The companies can also send emails or messages to inform the
buyers about some special offers and discounts. Resultantly, it is quite evident that mobile
technology constitutes an essential part of in the trading sector of the business firms.

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Task C. Turnitin Originality Test
Answer 1.
There are no matches found in the Turntin originality test. There is no colored and
bold text match that have been found.
Answer 2.
There are no similarities found with the existing articles.
Answer 3.
There are no direct quotations used in the text.
Answer 4.
There are no direct matches of ideas found. All the in-text citations that have been
provided are illustration of similar ideas that are used as references.
Answer 5.
The complete report contains no similarity.
Answer 6.
The reference part of the assignment contains the original sources from where the
ideas are taken.

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References
Chong, A. Y. L. (2013). Mobile commerce usage activities: The roles of demographic and
motivation variables. Technological Forecasting and Social Change, 80(7), 1350-
1359.
Chorppath, A. K., & Alpcan, T. (2013). Trading privacy with incentives in mobile commerce:
A game theoretic approach. Pervasive and Mobile Computing, 9(4), 598-612.
Goggin, G. (2012). Cell phone culture: Mobile technology in everyday life. Routledge.
Gu, J., & Huang, S. (2014). Countermeasures of Coping With Lacking of Credibility in E-
commerce Under the Background of the International Crisis.Contemporary Logistics,
(16), 49.
Jaramillo, R. (2013). U.S. Patent No. 8,554,632. Washington, DC: U.S. Patent and
Trademark Office.
Khalifa, M., Cheng, S. K., & Shen, K. N. (2012). Adoption of mobile commerce: A
confidence model. Journal of computer information Systems,53(1), 14-22.
Kourouthanassis, P. E., & Giaglis, G. M. (2012). Introduction to the special issue mobile
commerce: the past, present, and future of mobile commerce research. International
Journal of Electronic Commerce, 16(4), 5-18.
Li, M., Dong, Z. Y., & Chen, X. (2012). Factors influencing consumption experience of
mobile commerce: A study from experiential view. Internet Research, 22(2), 120-141.
Lin, J., Wang, B., Wang, N., & Lu, Y. (2014). Understanding the evolution of consumer trust
in mobile commerce: a longitudinal study. Information Technology and
Management, 15(1), 37-49.