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ICT Service Evaluation: Assignment

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Added on  2020-03-04

ICT Service Evaluation: Assignment

   Added on 2020-03-04

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Student NameEVOLUTIONS, ASSESSMENTANDSUGGESTIONSFOR ICT SERVICEIMPROVEMENT- TASK A
ICT Service Evaluation: Assignment_1
ICT service Evaluation Evolutions, Assessment and Suggestions for ICT service ImprovementTask A - SWOT Analysis of RealEstate.com.au ICT serviceSWOT TemplateOrganisation: RealEstate.com.auDate: 07/09/2017Description ofcurrent/newICT service: Instant Customer Support (Chat Support; Toll Free number)RealEstate.com.au is a well-developed website supporting computer, Tablets and othermobile and smartphone device. The website offers a vast amount of information but lacks instant customer support which can be viewed as a negative aspect of the website. Instant customer support medium allows customers to contact the business immediately allowing for an instant constant which can increase the number of sales made by the business[ CITATION 50M152 \l 1033 ]. Many potential customers looking to invest in the property would like instant communication making it a basic requirement the business has failed to deliver and which may be incurring the business huge losses[ CITATION Pah09 \l 1033 ].STRENGTHSClear Navigation DialogMulti Device SupportEasily accessible Smartphone AppSimplified Property Search BarFast loading timeEasy Registration ProcessWEAKNESSESLacks instant customer support ChatNo clear Toll Free number displayedInternational markets hiddenLimited Company constant informationTedious contact us processOPPORTUNITIESDevelop live chat supportOffer Toll Free numberDisplay international reachAccess contact information easierReduce Data consuming Visual dialogueTHREATSLoss of Customers needing assistant to navigateInability to collect potential customer dataLoss of business to competitors offering easy to access communicationLoss of customer due to data consuming visualsNo Customer ReviewsSummary and Recommendations:On analysis of the RealEstate.com.au website, it is clear the business has invested a considerable among of capital on the encores interface. This is a very important requirement due to most people utilizing the internet to search for information and communicate with clients. Strengths: The business has offers a well-developed website with easy navigations 1
ICT Service Evaluation: Assignment_2

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