1LEADERSHIP IN A LOGISTICS COMPANYTable of ContentsIntroduction:....................................................................................................................................2First Stage:.......................................................................................................................................2The chosen leader:...........................................................................................................................2Influence process:........................................................................................................................3Use of influence within the company:.....................................................................................3Use of influence on the customers:..........................................................................................5Use of power:...................................................................................................................................6Position:.......................................................................................................................................6Personal life:................................................................................................................................7Second stage:...................................................................................................................................7a. Timeline:..................................................................................................................................7b. Hawthorne effect:....................................................................................................................7c. A summary of the interview of Mrs..., the branch manager:...................................................8Third stage: Self reflection and recommendations:.......................................................................10Leadership styles and practices to be applied by me:................................................................10Recommendations:....................................................................................................................11Conclusion:....................................................................................................................................12References:....................................................................................................................................13Appendix:......................................................................................................................................15

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