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HLSC605 - Analysis of Improving Leadership Quality Assignment

   

Added on  2020-03-02

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Running head: LEADERSHIP IN A LOGISTICS COMPANYLeadership in a Logistics Company Name of the Student:Name of the University:Author Note:
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1LEADERSHIP IN A LOGISTICS COMPANYTable of ContentsIntroduction:....................................................................................................................................2First Stage:.......................................................................................................................................2The chosen leader:...........................................................................................................................2Influence process:........................................................................................................................3Use of influence within the company:.....................................................................................3Use of influence on the customers:..........................................................................................5Use of power:...................................................................................................................................6Position:.......................................................................................................................................6Personal life:................................................................................................................................7Second stage:...................................................................................................................................7a. Timeline:..................................................................................................................................7b. Hawthorne effect:....................................................................................................................7c. A summary of the interview of Mrs..., the branch manager:...................................................8Third stage: Self reflection and recommendations:.......................................................................10Leadership styles and practices to be applied by me:................................................................10Recommendations:....................................................................................................................11Conclusion:....................................................................................................................................12References:....................................................................................................................................13Appendix:......................................................................................................................................15
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2LEADERSHIP IN A LOGISTICS COMPANY
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3LEADERSHIP IN A LOGISTICS COMPANYIntroduction:The aim of the assignment is to conduct critical analysis of a leader who is a role modelto improve my leadership qualities and effectiveness. The assignment is divided into threestages. The first stage points out the qualities of a leader and ways she can use her leadershipskills. The paper takes into account the branch manager of the logistics company I am employedas a junior manager. The first section is the observation section and discusses the leadershipstyles of the branch manager. It then delves into how she uses influence and power to lead hersubordinates. The second stage contains the time line to describe this process of observing themanager. This is followed an interview of her to gain deeper insight of her leadership styles. Thebranch manager in the interview also reveals about the challenges she faces a leader and theimportance of power to hold one’s position in an organisation. The last stage contains self-reflection of mine about the leadership styles I would apply when I gain promotion to a leader’sposition like the branch manager. It also contains a recommendation for the branch manager.First Stage:The chosen leader:The branch manager of the logistic company I work in is an employee who is oftenregarded as successful and effective leader. I report to her as a trainee manager and have theopportunity to interact with her on regular basis. Regular observations of her style of workingand leading the branch reveals her leadership traits and behaviour. She influences hersubordinates and uses Hawthorne effect to lead and motivate them. The branch manager holds avintage of working for more than five years in the logistic company and has the experience of
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4LEADERSHIP IN A LOGISTICS COMPANYworking in two other organisations. She currently holds the position of an assistant vice presidentin the logistic company and holds positive professional relationship with several other topofficials. She uses her position and power to influence her subordinates (Vann, Coleman andSimpson 2014). Influence process:The branch manager of the branch of the logistics company I am posted in uses influenceboth within and outside the organisations to secure business. She has years of experience ofworking in the logistics industry and knows how logistics industry works. She possess severalleadership qualities like focus, confidence, integrity, passion for her profession, analyticalpower, decision making power, knowledge about the market and most importantly strongcommunication skills(Clarke 2013). She has exercised and displayed these leadership qualitiesof her on several occasion and has earned recognition from the apex management multiple times.Use of influence within the company:She uses her influences to make the employees including the junior work efficiently. Sheat first holds a meeting every morning with her subordinates to decide the productivityparameters she expects them to achieve for the day. The productivity parameters include thenumber of new customers each employee should meet and number of follow up appointments theemployees should attend. Then she would ask her subordinates the estimated number ofappointments meetings and which are likely to earn new customers who would use the logisticsfacility of the company. She would then analyse the business and the cash inflow these newcustomers can earn for the company(Epitropaki and Martin 2013). The branch manager wouldthen ask the employees including the junior employees whether they have any difficulty inconvincing any particular customer. If the employee in question happens to be a junior
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5LEADERSHIP IN A LOGISTICS COMPANYemployee, she would ensure that a senior employee accompanies the junior employee for theappointment. If the employee happens to be a senior or if a customer is not agreeing to use thelogistics facility of the company even after several appointments, she personally accompanies theemployees on the next appointment. This support and concern for the employees and theirperformances reveals her focus and passion for business generation as a branch manager(DuBrin2015). The branch manager has excellent communication and persuasive skills which she toinfluence the behaviour of her subordinate employees. She would keep on reminding theemployees working under her that the apex management watches their performances andbehaviour. She on regular basis make the employees realise that their high performances wouldbring about their own promotions, job satisfaction and career growth. She would hold personalmeetings with poorly performing employees and advice them how to improve theirperformances(Northouse 2015). The branch manager keeps a watch over the performances ofevery employee working under her and congratulates high performing employees with rewardsand recognition certificates. She would warn employees who show unprofessional and casualattitude towards their work. These actions of her reveal several leadership qualities. They revealher concern for her followers and their performances. These actions of her reveal her motivationand performance analysing power. It can be said that these qualities of her have great influenceson the employees at the branch(Daft 2014). Her continuous supervision encouraged employeesto achieve high level of performances by acquiring new customers, maintaining healthyrelationship with the existing customers. The outcome of her influence as a branch leader wasthat the employees succeeded in acquiring a huge client base that used the logistics facilities ofthe company which generated outstanding revenues for branch and the company as a whole. It is
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