Global Supply Chain Management Project

This assignment provides a comprehensive project plan for global supply chain management. It outlines the project timeline from April to October, with specific tasks and activities assigned to different teams and individuals. The plan covers logistics operations, design supplier evaluation, marketing campaigns, and closure activities. Each task is given a duration in days, ranging from 4 to 50 days, and includes details such as dates, team members, and required equipment. This project plan aims to ensure a smooth and efficient supply chain management process for the company.

PROJECT ACTIVITIES

Table of Contents
INTRODUCTION......................................................................................................................1
1. Producing a detailed Gantt chart........................................................................................1
2. Resourcing options and impact of it on the role of project management...........................5
3. Developing a risk register with mitigation.........................................................................7
4. Process to communicate issues to the board and users.....................................................11
CONCLUSION........................................................................................................................13
REFERENCES.........................................................................................................................14
APPENDIX..............................................................................................................................16
Gantt chart............................................................................................................................16

INTRODUCTION
Cincinnati-based EBTH (Everything but the House) is an online auction estate sales
that is growing rapidly. Digital transformation enabled business to maximize its sales from $8
million to $70 million in 2016. Currently, it operates at a national platform and keen to invest
in an international online platform to boost its sales to $120 million through a global e-
commerce platform. Thus, the current research report aims at discussing key aspects of
project management principles including communication, stakeholder engagement, risk
management and resourcing options for key personnel.
1. Producing a detailed Gantt chart
Project overview
The Project of EBTH Global expansion is expected to take the time duration of 8
months and expected to maximize sales value from $70 million to $120 million by
developing online e-commerce platform.
Resources requirement for the EBTH expansion project
 Hardware
 Software
 Staffing
 Financial resources
 Training by experts
Key deliverables
 Sales growth
 Aware patrons through advertisement
 Global expansion
 Strong competitive position
 Higher profitability
Project assumptions
Technology: The project of designing a worldwide online platform, for EBTH
requires purchase of hardware and software, user testing, conduct trainings for key people,
shift existing records and others. For the given project, it is assumed that EBTH has
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availability of required software, hardware and other essentials timely for creating an
international website.
Infrastructural setting: The project may require some amendments in the existing
infrastructural setting like networking, communication tools and others. Thus, while
designing the plan, it is assumed that proper technical infrastructure is available to EBTH for
successfully completing the project.
Resource availability: The project requires availability of essential business resources
such as capital, staff members, a team of technical experts, hardware and software engineers
and others. EBTH is a leading online auction firm and company has sufficient fund available
to finance its global expansion plan. However, it does not have required staff with
exceptional skills, therefore, firm require hiring more staff and training existing people with
international training and inter-cultural communication training so as to combat any
communication gap among people. However, staffs that will be hiring include multilingual
service agents to respond client queries, regional managers and translators for the global e-
commerce platform. It is expected that resources are neither over-allocated nor under-
allocated therefore, in these area; it is probable that EBTH managers would not require to
introducing any change.
Risk: The project is subjected to some risk elements that may have huge impact on its
functioning. Project Manager and team can struggle with the unexpected financial
turbulence, technical errors in the system, ineffective resource allocation, poor performance
and other risks. As it is a project about creating global e-commerce platform, therefore,
technical problems is more likely to occur with catastrophic impact on the business.
Therefore, capable technical team members working under the strong supervision of EBTH’s
IT expert will enable company to overcome possible risk of connection disability, poor
testing, software bug and other key issues. In addition to these, it is probable that business
can face risk of volatility in currency exchange such as decline in euro or dollar value that
may bring financial turbulence to the EBTH and can exceed its actual cost beyond the
expected cost. Furthermore, as EBTH requires procuring various resources from the suppliers
including software, hardware, equipments and others. Therefore, procurement risk also exists,
it includes delayed delivery, higher cost than expected and poor security testing of all the
software.
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Constraints: Technical constraints of the project may have significant effect over the
project. Besides this, scope, cost and schedule are the three project related constraints and as
per these, EBTH can only carry out function which are required for its global expansion plan.
The project work needs to complete within 226 days and if in any case, the work is
recognized behind the schedule, then renegotiation, allocating more staff, employing multi-
tasking workforce and others will be used to finish it by the decided scheduled date.
Gantt chart
Attached in Appendix
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Network diagram:
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According to the results, the project will take 226 days in developing an international
auction website of EBTH.
2. Resourcing options and impact of it on the role of project management
Staffing is the key requirement for EBTH to globally expand their business and
guaranteed high-quality project deliverables. Currently existing workforce is not sufficient
and arise need for the entity to hire more qualified and competent people including regional
managers, translators, multilingual service agents and others. It is necessary for the project
manager to satisfy its staffing requirements without compromising quality. There are multiple
of resourcing alternatives available to EBTH to recruit required members at the workplace
classified into two, internal and external. According to Carroll and Buchholtz (2014), internal
source includes hiring people from the organization itself such as shifting or transfer of
existing workers, employee referral and previously worked members. It is the best method
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which helps project manager to reduce staffing costs because workers are available inside the
firm. Besides this, current available workforce can be trained to develop multiple skills
among them in order to satisfy staffing requirements. As per the views of Turner (2016, .in
order to hire internal personnel, PM needs to work with the other functional managers in
assigning existing personnel to the projects according to their knowledge and interest
targeting work specification.
Conversely, Grunig (2013), criticized internal hiring by arguing that it is not a good
way to hire talented and fresh graduates who have great knowledge of new and advanced
technologies. Referring from the given case study, EBTH intended to build automate
technology and automated shipping system that helps business with explosive sales growth.
Therefore, it is essential for the entity to attract fresh graduates to hire software engineer and
hardware engineers who have idea of new technologies, its usage and features. Thus, it
encourages companies to hire people from the outside sources. External sources of hiring
comprise all the tools and methods, in which, required personnel are selected from the outside
organization such as job advertisement, recruitment agencies, campus placement and others.
As per the views Walsham (2017), now-a-days, technically complex projects prefer
hiring staff members from the outside sources, more importantly, advertisement. EBTH can
place job advertisement in newspaper or website and call interested applicants for the
interview. In this, participants knowledge level and skills can be judged strongly and helps to
hire the most suitable candidates for the vacant post. However, on the critical note, Brown
and Hyer (2010), argued that project manager needs to invest a lot of time to hire a perfect
candidate through advertisement, because it involves placing advertisement, initial screening,
online interview and final face to face interview. However, in the competitive period,
managers do not have enough time available because it may delay the project and market
opportunity can be missed. Thus, it is not a suitable way to hire people. Marle and Vidal
(2016), said that finding competent and qualified member is a daunting and time-consuming
method, the study suggests that recruitment agencies are now-a-days, greatly used, in which,
agencies are contacted to hire the best member as per the requirement with specialized skills.
It is the best way for EBTH to hire software engineers, hardware engineers and other
technical staff members with profound knowledge. Cusworth and Franks (2013) present that
outsourcing saves PMO’s time and also assure higher productivity.
In addition to this, Mok, Shen and Yang (2015), campus recruitment or placement is a
good way of outsourcing which provide opportunity to the PM to hire well-educated
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professionals recently passed out from the best universities. At an entry level, it is a suitable
way that hires highly knowledgeable candidates. Referring the chosen expansion project of
EBTH, outsourcing is a good option because it will enable PM to meet out their technical
staff, regional managers and other workers. Heagney (2016), said that many-times, temporary
workers are required which can be hire relying on outsourcing as it is a cost-effective
solution. During heavy workload or high workforce turnover, work can be managed through
hiring temporary or part-time workers. It will assist PMO to apply their expertise with
professional’s skills to get outstanding deliverables. Multilingual service agents require
expertise to communicate with the customers in various languages and resolve consumer
query on the online auction website. Outsourcing of multilingual services at different call
centres will help EBTH to hire native language speaking agents to serve worldwide
consumers in the best manner.
In addition, Translator requires expertise in writing, transcription technique, good
knowledge of computer and must be passionate. Thus, EBTH can hire recently graduates who
have deep understanding of computer functions, language, etymology and others.
Furthermore, regional managerial team need strong leadership, expertise knowledge of
analytical and methodological approaches, motivated and dedicative as well. Thus, only the
candidate who have experienced of 5 or above years must be hire for such, so that, EBTH can
manage its operations successfully.
Referring the current case scenario, PMO will need to select a combination of both
internal and external resourcing options to meet out its different requirement to hire the best
candidate at right place. All the technical experts must be interviewed to judge their level of
excellence and capabilities before selection, thus, outsourcing should be used for building e-
commerce platform. However, other staffing requirements can be filled out through internal
sources after proper training initiatives such as for logistic operations. Steyn and et.al.,
(2016), said that after hiring people, they PMO is liable to motivate team through various
means like team-based rewards and recognizing their achievements that helps promoting
team-working. In order to guide every member, mentor needs to be assigning who will
facilitate team members resolving their issues. In order to accomplish the milestone, team
performance must be recognized regularly through original observation, quality of
deliverables, periodical self-assessment, performance appraisal system and others.
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3. Developing a risk register with mitigation
Risk register
In complex environment, none of the project is free from risk and every project
involves various risky functions and elements For the current project of EBTH’s expansion,
the project involves number of risks like financial risk, lack of IT staff, resource allocation,
poor performance and other risks. Teller, Kock and Gemünden (2014) defined risk register as
an important tool which give detail about major risk category, its description, causes and
impact, likelihood of occurrence, risk score and mitigating steps. The key purpose of this is to
manage all in a proper way to maximize project success rate. EBTH’s PMO can use it to
document all the risk events, root causes and its trigger measures
Risks Description
Catego
ry Root cause
Trigger /
mitigatio
n
Risk
owner
Proba
bility Impact
Stat
us
Technical
errors
Software bug
noticed by
EBTH’s
project
manager,
networking
errors, poor
system
performance
of EBTH’s
global e-
comerce
platform may
be the
technical
issues that
limits the
technical
functionality
of the online
auction site
Techni
cal
Poor
testing by
the EBTH
team,
improper
technical
specificatio
n, poor
configurati
on, poor
database,
connection
disability
and system
failure
Clearly
defined
technical
specificati
on for
EBTH’s
global e-
commerce
platform,
testing
guidance
and
configurat
ion plan
IT
expert
Almos
t
certain
Catastr
ophic
Una
ccep
tabl
e
Infrastruct
ural
damage
Expansion
through the
development
of global
digitalized e-
commerce
platform plan
require
EBTH to
Operati
onal
Ineffective
design of
technical
infrastructu
re by the
technical
experts , no
standardiza
tion, under-
Supply
contractor
with the
technical
plans
made for
the global
digital
platform
IT
expert
Moder
ate
Very
high
Ver
y
high
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introduce
changes in
infrastructura
l settings
investment,
like wrong
wireless
solution,
poor
warehouse
imanageme
nt
of EBTH
for
expansion
Lack of
competent
IT staff
Developing
international
website for
EBTH
requires
competent
and technical
experts, thus,
lack of such
people may
threaten the
project
survival
Operati
onal
Shortage of
competent
workforce
in the
market and
ineffective
training
schedule
Specialize
d trainings
must be
organized
by the
EBTH by
hiring
industry
experts
IT
expert
Moder
ate
Very
high
Ver
y
high
Shortage
of funds
Expansion
plan requires
huge
quantum of
funds by
EBTH for
software and
hardware
purchase,
payment to
staff and
others ,
decline dollar
and euro
value, thus,
inappropriate
availability
may be a
difficulty
Financi
al
Poor cash
manageme
nt, liquidity
crunch,
overrun
cost, rising
cost of loan
and others
An
appropriat
e financial
plan will
be made
by the
EBTH’s
finance
expert
with
continuou
s
monitorin
g
Certifie
d
Financi
al
Officer High
Catastr
ophic
Una
ccep
tabl
e
Resource
over-
allocation
If resources
like funds
and staff are
over-
allocated to a
specific
tasks, then it
may
Operati
onal
Unproducti
ve use of
resources
by
allocating
some
resources
excessively
Allocating
staff
members
to closely
monitor
the
allocation
and its
Functio
nal
Manag
er
Less
likely
High Mod
erat
e
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adversely
affects
project
success rate to one tasks usage
High cost
of
material
For logsitic
operations, it
may be
possible that
resources
costs may
exceed the
set cost
targets
Financi
al
High
supplier
charges for
hardware,
software
and others
Fixed
contracts
with
suppliers
Functio
nal
Manag
er
Moder
ate High
Mod
erat
e
Communi
cation
barrier
Poor
communicati
on
Operati
onal
Non-
compliance
with the
communica
tion plan,
unstructure
d
documentat
ion, poor
reporting
system
Communi
cation
manageme
nt plan
and timely
meetings
Operati
onal
Manag
er
Less
likely
Modera
te Low
Difficultie
s in
finding
suitable
location
If suitable
location for
expansion
and
distribution
centre is not
found on
time
Operati
onal
Ineffective
market
survey and
lack of
information
available
An expert
will be
hire to
survey
suitable
location
Survey
expert
Less
likely
Modera
te Low
Regulator
y risks
Non-
compliance
with the
rules,
regulations
and laws
Regulat
ory
Non-
compliance
with the
laws like
data
breach,
debt
covenants
and poor
risk
manageme
nt system
Setting
regulatory
complianc
e
committee
Risk
manage
r
Moder
ate
Catastr
ophic
Una
ccep
tabl
e
Poor
monitorin
If managers
do not
monitor and
Operati
onal
Ineffective
monitoring
system
Regular
meetings
and timely
Functio
nal
Manag
Less
likely
Modera
te Low
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g
administrator
s workers
practices
than it may
resultant
monitoring
issues
project
reports er
According to the views of Kerzner (2004), risk register is also called risk log that is a
document comprises different kind of risks, impact, consequences and its mitigating strategy
as well. It gains critical importance during project execution phase, at where, all the planned
activities and events are actually undertaken. It is the third longest phase of the lifecycle of a
project that consumes a lot of time, resources and energy. In order to keep strict monitoring
and control various phases, PMO needs to create a perfect risk management plan including
tools like risk register and risk form.
Figure 1 Risk analysis process
(Source: Teller, Kock and Gemünden, 2014)
Heagney (2016) It aware and alert manager about materialistic risks and serve them
as a monitoring framework to supervise, manage and control risk at its acceptable level. It
includes performing both qualitative and quantitative risk analysis. First helps in prioritizing
risks considering their category, urgency and trends, whereas later enable PMO to find out
probability of meeting set cost and schedule targets. Enyinda (2017), said that with the use of
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it, PMO can re-examine and re-assess their performance whether various risks like financial,
regulatory, operational and others were monitored and controlled effectively or not.
4. Process to communicate issues to the board and users
Communication is the way to convey important messages, information and details to
others. Good communication management is the most crucial factor for project execution. As
per the views of Cusworth and Franks (2013), communication management is a process to
create, distribute, store, retrieve & dispose information as per the designed project
management plan. The current global expansion plan of EBTH require creating various
documents and report it timely to the board members such as project progress reports, plans,
organizing meeting, workers conflicts and other issues.
Mok, Shen and Yang (2015), presented that key material issues and risks involved in
the project can be communicated to the board following formal communication method that
follows organizational structure and designed communication management plan. In the
context of EBTH’s project, it is necessary to organize scheduled meetings, team discussion,
report project progress reports and status reports with cost and schedule variances to the
PMO. Thus, by following formal communication, key issues and challenges like cost
overrun, managerial issues, conflicts, technical errors and others can be reported to the
manager via letter, e-mails and in meetings. Referring the case study, despite the superb
testing, the technical issues of slow system performance, networking issues, software bug and
under-sized project tasks will be reported to the board formally through written reports. It
may require technical or infrastructural changes in the system to improve its functioning after
discussion with the IT expert, software and hardware engineers and other technical team
members. All these changes needs to be communicated to the change implementation
authority, project board to get their approval.
Krishna, Sahay and Walsham (2004) commented that in corporate world, although
formal communication gains crucial importance, but it cannot be considered enough as it has
a limitation of one-side conversation. In fact, many-times, informal discussions are
undertaken that is a two-way conversation between sender and receiver. In case when, team
recognized any issues during execution such as lack of trained workforce, overrunning cost,
motivational issues, training difficulties, communication barrier and conflicts can be verbally
or informally conveyed to the PMO. For instance, in a team, colleagues discuss projects with
their respective mentors and superiors to complete it by the time approaching informal
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communication. Thus, in the case, mentor hold responsibility to educate and guide their
subordinates about technical errors i.e. networking error, server problem, software bug and
others and resolve it.
However, Brown and Hyer (2010), argued that it is not always possible, especially
when autocratic leadership is followed by PMO who wish to keep strong control over the
employees. It is because; such leaders do not like to obtain team members ideas and thoughts,
believes in their own decisions, and implement it. Thus, it can be said that issues can be
conveyed informally only when PM has nurturing and sound relationship with the entire
team. For instance, in case of any technical error in online auction website, EBTH’s team
leaders can convey it to their team members informally just by speaking. Heagney (2016),
said that non-verbal communication is also a strong way and research shows that 58% of
communication is undertaken through body language includes voice tons, body posture,
movements and others.
Turner (2016), said that selecting a appropriate communicational medium is important
otherwise, project success rate can be influenced negatively. Like important issues that has
catastrophic impact on the expansion project success need urgent attention and needs to be
respond timely. Therefore, confidential board meetings and reports should be prepared and
submitted to the board to draw their attention on such key matter. For instance, if actual
project progress is too slow than scheduled targets while money spent till the percentage
completion exceeds the set cost targets then it should be reported immediately through the
project status reports to the board using formal communication, so that, it can be immediately
responded taking right mitigating measure. In contrast to this, when team members struggle
with any sort of working difficulties i.e. motivational issues, then team members may use
different ways like praising team member’s achievements to encourage all & boost their
productivity. Besides this, if any member is found in undisciplined action or manipulating
practice, then, all the colleagues must be communicated with the policies through internal
team-meetings.
As per the opinion of Enyinda (2017), team size has an important influence over the
method of communication. For instance, if there is large number of people, then, it will not be
easy to convey them all through face to face interaction; therefore, message or information
needs to share via e-mail, letters, phone and other mode. Similarly, in order to promote team-
members, team leaders can organize periodical meeting sessions to know all the members
thoughts, feeling and share experiences which helps in staff motivation and take new
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decisions to improve team-working and team performance. Despite this, Mok, Shen and
Yang (2015), conflicts between two members needs to be resolved by leaders through one-to-
one session to know their difficulties and the reasons why conflicts occur. However, common
issues faced by entire team should be resolved through group discussions.
In context to the EBTH, despite the superb testing, the technical issues of slow system
performance, networking issues, software bug and under-sized project tasks, which must be
communicated formally to the board members by presenting project status reports. Moreover,
board members including sponsor, manager and others will be informed about the project risk
through issue log to draw attention of the mangers on technical issues. Moreover, Request
for Change (RFC) will be presented in the scheduled meeting to inform the board members
about the technical change requirements so as to overcome prevailing risk (Webster, 2016).
CONCLUSION
The above research report found that the expansion project of EBTH will take 226
days in completion. The study also found that effective communication, sound stakeholder
engagement and risk management are the key of project success.
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REFERENCES
Books and Journals
Brown, K.A. and Hyer, N.L., 2010. Managing projects: a team-based approach. McGraw-
Hill.
Carroll, A. and Buchholtz, A., 2014. Business and society: Ethics, sustainability, and
stakeholder management. Nelson Education.
Cusworth, J.W. and Franks, T.R., 2013. Managing projects in developing countries.
Routledge.
Enyinda, C.I., 2017. Quantitative Risk Analysis for International Project Management and
Programs in an Emerging Economy. In Leadership, Innovation and Entrepreneurship
as Driving Forces of the Global Economy. Springer International Publishing. 10(2).
pp.769-780.
Grunig, J.E. ed., 2013. Excellence in public relations and communication management.
Routledge.
Heagney, J., 2016. Fundamentals of project management. AMACOM Div American Mgmt
Assn.
Heagney, J., 2016. Fundamentals of project management. AMACOM Div American Mgmt
Assn.
Kerzner, H., 2004. Advanced Project Management: Best Practice on Implementation. John
Wiley & Sons.
Krishna, S., Sahay, S. and Walsham, G., 2004. Managing cross-cultural issues in global
software outsourcing. Communications of the ACM. 47(4). pp.62-66.
Marle, F. and Vidal, L.A., 2016. Managing Complex, High Risk Projects. Springer.
Mok, K.Y., Shen, G.Q. and Yang, J., 2015. Stakeholder management studies in mega
construction projects: A review and future directions. International Journal of Project
Management. 33(2). pp.446-457.
Steyn, H. and et.al., 2016. Project management: A multi-disciplinary approach.
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Teller, J., Kock, A. and Gemünden, H.G., 2014. Risk management in project portfolios is
more than managing project risks: A contingency perspective on risk management.
Project Management Journal. 45(4). pp. 67-80.
Turner, R., 2016. Gower handbook of project management. Routledge.
Online
Walsham, G., 2017. Sourcing candidates. [Online]. Available through: <
https://www.marsdd.com/mars-library/sourcing-candidates-3/>.
Webster, M., 2016. How to Manage Project Issues. [Online]. Available through: <
https://www.leadershipthoughts.com/how-to-manage-project-issues/>.
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APPENDIX
Gantt chart
Task Name Duration Start Finish Predecessors Total Slack
EBTH Global Expansion
project 226 days 12/11/2017 10/22/2018 0 days
Web service provisional
contract 11 days 12/11/2017 12/25/2017 0 days
Request quotations 4 days 12/11/2017 12/14/2017 0 days
Supplier evaluation matrix 3 days 12/15/2017 12/19/2017 3 0 days
Develop statement of work 2 days 12/20/2017 12/21/2017 4 0 days
Finalizing contracts 2 days 12/22/2017 12/25/2017 4,5 0 days
International website 79 days 12/26/2017 4/13/2018 0 days
Technical specification 8 days 12/26/2017 1/4/2018 7 0 days
Hardware purchase 10 days 1/5/2018 1/18/2018 9 5 days
Software purchase 15 days 1/5/2018 1/25/2018 9 0 days
Software design 22 days 1/26/2018 2/26/2018 10,11 0 days
Implementation 12 days 1/19/2018 2/5/2018 10 15 days
user-testing 8 days 2/27/2018 3/8/2018 12,13 0 days
Performance-testing 10 days 3/9/2018 3/22/2018 14 0 days
Reporting 6 days 3/23/2018 3/30/2018 14,15,13 146 days
documentation 5 days 3/23/2018 3/29/2018 14,15 0 days
Localization 6 days 3/30/2018 4/6/2018 17 0 days
Quality sign off 5 days 4/9/2018 4/13/2018 18 0 days
Staffing 17 days 4/16/2018 5/8/2018 0 days
Training and development
plan 17 days 4/16/2018 5/8/2018 0 days
Cross cultural training 7 days 4/16/2018 4/24/2018 19 0 days
International law training 10 days 4/25/2018 5/8/2018 22 0 days
Hiring 20 days 4/25/2018 5/22/2018 0 days
Designing person
specification 4 days 5/9/2018 5/14/2018 22,23 0 days
Regional managers 6 days 5/15/2018 5/22/2018 25 0 days
Translators 2 days 4/25/2018 4/26/2018 22 18 days
Multilingual service agents 4 days 5/15/2018 5/18/2018 25 2 days
Logistic operations 50 days 5/23/2018 7/31/2018 0 days
Shipping contracts 27 days 5/23/2018 6/28/2018 0 days
Request for proposals 7 days 5/23/2018 5/31/2018 25,26,27,28 0 days
Design supplier
evaluation matrix 6 days 6/1/2018 6/8/2018 31 0 days
Analysis of suppliers
submitted prices 5 days 6/11/2018 6/15/2018 32,31 0 days
Selection 4 days 6/18/2018 6/21/2018 33 0 days
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Develop statement of
work 5 days 6/22/2018 6/28/2018 33,34 0 days
Distribution centres 23 days 6/29/2018 7/31/2018 0 days
search locations 15 days 6/29/2018 7/19/2018 35 0 days
Building requirements 8 days 7/20/2018 7/31/2018 37,35 0 days
purchase equipments 8 days 7/20/2018 7/31/2018 37 0 days
Marketing campaign 46 days 8/1/2018 10/3/2018 0 days
Advertisement 46 days 8/1/2018 10/3/2018 0 days
TV ads 10 days 8/1/2018 8/14/2018 37,38,39 0 days
Internet ads 8 days 8/15/2018 8/24/2018 42 0 days
Print ads 12 days 8/27/2018 9/11/2018 42,43 0 days
Incentive program 16 days 9/12/2018 10/3/2018 0 days
Vouchers 4 days 9/12/2018 9/17/2018 44 0 days
Rebates 3 days 9/12/2018 9/14/2018 44 1 day
Reward mechanism 12 days 9/18/2018 10/3/2018 46,47 0 days
Closure 13 days 10/4/2018 10/22/2018 0 days
Go-live 4 days 10/4/2018 10/9/2018 48 0 days
Finalizing payments 6 days 10/10/2018 10/17/2018 50 0 days
Lesson learned 3 days 10/18/2018 10/22/2018 50,51 0 days
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