Assignment Room Division
16 Pages4872 Words133 Views
Added on 2020-04-15
Assignment Room Division
Added on 2020-04-15
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Running head: ROOM DIVISIONRoom DivisionSubmitted by[Pick the date]
ROOM DIVISION2IntroductionThe room division is integration of department and responsibilities, which play significant role on offering the service to potential guests during a hotel stay. The room division entails the different departmental areas such as concierge, security, and communications, housekeeping, guest services, reservations, and front office. This reflection report reflects on the Introduction toFront Office, Executive Housekeeping and Effective Inter-departmental Communication. It also demonstrates the Preparation and Review of Night Audit, Safety and Security, labor cost and staffing, and Facilities Management. Reflection reportWeek 2: Introduction to Front Office During the second week, I learned different things that were effective to improve my performance as a hotel leader in the hotel. I gained my understanding regarding front office management in which I emphasized on certain areas of front office management. These areas area cycle of service, a department within the front office, roles within each department, and different services for different type of hotel and guest expectations. Other areas are contemporarychanges to traditional roles, equipment and inventory and tutorial: academic expectation and research (Hu, et. al., 2015). During this session, I increased my knowledge about the organizational chart of a large full-service hotel. In this way, it can be evaluated that the organization of department and staffing is measured by the existing labor, economic condition and financial goal of a corporation (Torres, and Lehto, 2014). As a hotel leader, I gained my comprehension regarding revenue and non-revenue generating department. In this way, I have observed that front office is revenue generated department and housekeeping is a non-revenue generated department. It is analyzed that guest cycle entails the pre-arrival, arrival, stay
ROOM DIVISION3experience and departure (Robinson, et. al., 2016). In this way, I learned that pre-arrival is used to create the reservation and arrival demonstrates the welcoming, and registering the guest. As well as, I pointed that stay experience provides the ongoing services and departure exhibits the settle the account and giving feedbacks.In response to Week 2 Introduction to Front Office, I have learned that different communication tool is effective to keep all personnel as they informed the guest regarding the services. It could be beneficial to become a good hotel leader in the future. It is observed that front office manager is accountable for coordinating different elements to attain the profit of hotel. These elements areequipment, employee satisfaction, room sales opportunities and budgeting. It is evaluated that staffing front office department could be expensive as front offing manager should control the cost (Yildiz, 2015). From week 2 sessions, I pointed that there are different factors which may affect the staffing. These are occupancy, location, hotel rating, amenities and facilities, staff knowledge and abilities, and market segment. In the last, I have gained understanding regarding the function of front office supervisory. These functions are motivating the employees, developing favorable and negative team setting, adequate training, employee empowerment, scheduling, and Complaint Handling (Torres, and Lehto, 2014). In the last, I learned that property management system is used in point of sale, accounting system, and registration databases. Along with this, I have gained an understanding that fully automated system was effective for me to generate the automatically letter of confirmation, and produce a request for a guest deposit. Week 3: Executive Housekeeping In the response to week 3 executive housekeeping, I learned that executive housekeeping is used to perform the task through the subordinates in an effective and efficient way. I have increased
ROOM DIVISION4my knowledge regarding housekeeping department as it could be beneficial to instructs the executive of housekeeping and build their confidence level. I gained my understanding that two executives are essential for housekeeping department to conduct the performance of housekeeper. These executives are an attendant supervisor and housekeeper executives. I learnedthat the executive housekeeper provides support to attendant supervisor for conducting housekeeping activities. It is evaluated that attendant supervisor has two executives who help to a large number of employees. It is also pointed that executive housekeeper should use effective communication level to direct their subordinates towards the tasks (Toh, and Potapova, 2013). As a result, I am competent to lead my employees in the hotel. From this week, I also gained my understanding regarding certain aspects which would be beneficial to improve my performance in the future. These aspects are housekeeping reporting, occupational safety, material safety and health and safety management. Other aspects are communication, inventory control, cleaning control, room workload, and outsourcing (Yildiz, 2015). I increased my knowledge about the significance of training for available and new employees. Furthermore, it can be evaluated that training and development are used to influence the workforces with respect to their job. It could aid the company to increase their productivity inthe long-term. As a result, I will use the training and development to lead my team members and subordinates for eliminating their issues at the workplaces. From the week 3, I have also found that there are different factors which may create complexitiesto offer the training and development of time, cost, resources, location, and knowledge of trainer.Thus, it can be evaluated that in-depth knowledge about training and development could be supportive for me to improve my working style within an organization. It would be also beneficial to accomplish the goals and objectives of an organization with less cost, time and
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