Safety and Security in Room Division

Hospitality - Housekeeping

Table of Contents
Introduction...........................................................................................................................................3
MAIN BODY........................................................................................................................................3
Topic 1- Introduction to the room division management...................................................................3
Topic-2 Global Reservation, technology and distribution management ............................................3
Topic 3 – Front office management, arrival and departures, and room allocation.............................4
Topic 4 – Managing guest services, switchboard and concierge services..........................................5
Topic 5 - Housekeeping management & sustainable practices in the hotel........................................5
Topic 6 – effective communication, conflict resolution and performance management....................6
Topic 7 – Night Audit, Report management and overlooking...........................................................6
Topic 8 - Safety and security in room division.................................................................................7
Topic 9- Financial management, Labour costing and Staffing...........................................................8
CONCLUSION.....................................................................................................................................8
References.............................................................................................................................................9

Introduction
The rooms division comprises departments and personnel essential to providing the
services guests expect during a hotel stay. In most hotels, the rooms division generates more
revenue than other divisions.
This report will cover the vase study of four seasons Sydney which is Australian top 5
luxury hotel and they provide luxury accommodation services to their guest. This report will
cover the 9 topic which will be related to the Room division, it will provide the information
about the Hotels Room division, classification, their functional department etc with the
proper investigation for this project. It is also cover the function of the department such as
Front office, housekeeping etc which come under the Room Division of this Hotel. This
report will also conclude the importance of accommodation services and importance of the
guest satisfaction for this business.
MAIN BODY
Topic 1- Introduction to the room division management
Room division is the heart of the four seasons Sydney hotel which helps to generate
revenue for the hotel (Kolić., 2018). This room division include different departments such as
Housekeeping, front office, security and maintenance of the room and equipment this all
function help this hotel to run smooth function and provide best possible facility to their guest
and provide them satisfaction with their services. Main focus of the four seasons Sydney
Hotel is on making revenue which come from selling the rooms , most importantly
Housekeeping , front office agent are most responsible who lead to better customer services
and higher revenue for the Hotel.
Every department in the room division have their own function in which front office
manager help customers to book their rooms online and offline both, when guest arrive at
the Hotel then they welcome their guest and provide them a room key. When the booking of
the room get confirm then they maintain the room and make booked room ready so when
guest arrive then directly they can go and take rest in their room. Front office work as a
revenue canter and they are responsible to provide services such as charges, check-in,
checkout, registration etc (Teng, Hu and Chang., 2019). They also may look after
reservation s (with in house guest or after hours in lieu of the reservation department) .
Housekeeping – House keeping department rook for the cleani9ng and arrangement in the
room. They clean the room before guest arrive and check every facility in the room is
available or not. They are also responsible to check every equipment is working in the
particular room or not if it is not working then they change with the new equipments so
customers can get satisfaction with the services. Housekeeping work as a cost centre and they
are responsible for the Upkeep of the guest rooms, public areas a and the entire hotel and
their boundaries