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Assignment System Analysis and Design

   

Added on  2020-04-07

10 Pages1496 Words111 Views
1Running Head: SYSTEM ANALYSIS AND DESIGN System Analysis and DesignStudent’s NameInstitution
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2SYSTEM ANALYSIS AND DESIGN System Analysis and DesignBusiness OverviewThe goal of Monash Video Library is to build a new system that can effectively manage its data. The system is aimed at capturing all data involved in the library’s operations and is expected to enhance how operations are conducted in the three stores. Monash Video Library aims at achieving various business objectives with the new system. First, the library seeks to have an updated information system in order to enhance customer service andgain a competitive leverage over major video store chains. Through the new system, the library management can efficiently serve customers and satisfy their needs which may affect customer repurchase rate. Second, the library seeks to enhance the customer experience by offering a quickand accurate catalog which customers can use to select videos that they want based on their preferences. Third, the library expects to gain new capabilities of tracking members to learn about their borrowing patterns which can be used to tailor library’s services to the customers’ needs. Additionally, the library aims at leveraging the system to identify suppliers with lower prices for future purchases in order to reduce operating costs. Currently, Monash Video Library uses an old system to manage its operations. Recently, the library expanded to three stores, each of which relies on a copy of the system. Each system has its database which limits its effectiveness in supporting library’s operations. Without a shared database, various issues arise when renting out videocassettes which undermine the library’s competitive advantage. Since every store has a copy of the database, library management cannot keep track membership as members register in one store and their details are only available in one database. As a result,
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3SYSTEM ANALYSIS AND DESIGN controlling user membership is slow as their details have to be inserted in all copies of the database. The system being used is not only prone to errors but also slows the library operations. Additionally, the library faces challenges in updating information and providing customers access to information that can help them to select a video to borrow based on their preferences. The key gap in the library IT infrastructure is lack of a shared database that can provide all storesaccess to the same data. Without a shared database, the library is forced to use local database copies which are difficult to manage and update. This undermines how the library tracks members and their borrowing history as well as identifying suppliers offering videos at the best prices. With the new system, the library can leverage the shared database to enhance its customer service. The new system allows the stores to use the same database which reduces database errors and improves operational efficiency. As such, by leveraging on the system, the library can improve quality of its customer service. Members can be tracked to determine their favorite videos and their borrowing history which is key in creating membership discounts that can retainthem. This strategy can give the library a competitive leverage over its competitors as it is likely to retain its customers and attract new customers (Meyer-Waarden, 2007). Additionally, the library can reduce operation costs by identifying suppliers offering videos at the lowest prices. A decline in operating costs implies higher profits which is a benefit for the library (Stevenson, 2007). Data Gathering and Analysis Data gathering involves collecting data that can be vital in assessing a particular situation (Englander, 2012). In this case, data about the Library was gathered from the case study
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