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Automating HEALTHCARE OPERATIONS Automating healthcare operations Name of the student University name

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Added on  2020-04-21

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AUTOMATING HEALTHCARE OPERATIONS 13 AUTOMATING HEALTHCARE OPERATIONS Automating healthcare operations Name of the student University name Author’s note Project title 2 Overview 2 Research aim 3 Research questions 3 Literature review 3 Limitations 6 Methodology: 8 Research philosophy 8 Design of the research 8 Research type 8 Research approach 9 Data collection method 9 Sampling size 9 Research strategy 9 Technique of the research 10 Outcomes 10 Timescale (spread over 3 years) 11 References 13 Project title Enhanced customer service satisfaction

Automating HEALTHCARE OPERATIONS Automating healthcare operations Name of the student University name

   Added on 2020-04-21

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Running head: AUTOMATING HEALTHCARE OPERATIONSAutomating healthcare operationsName of the studentUniversity nameAuthor’s note
Automating HEALTHCARE OPERATIONS Automating healthcare operations Name of the student University name_1
1AUTOMATING HEALTHCARE OPERATIONSTable of ContentsProject title...................................................................................................................................2Overview......................................................................................................................................2Research aim....................................................................................................................................3Research questions...........................................................................................................................3Literature review..........................................................................................................................3Limitations.......................................................................................................................................6Methodology:...............................................................................................................................8Research philosophy........................................................................................................................8Design of the research.....................................................................................................................8Research type...................................................................................................................................8Research approach...........................................................................................................................9Data collection method....................................................................................................................9Sampling size...................................................................................................................................9Research strategy.............................................................................................................................9Technique of the research..............................................................................................................10Outcomes...................................................................................................................................10Timescale (spread over 3 years).................................................................................................11References..................................................................................................................................13
Automating HEALTHCARE OPERATIONS Automating healthcare operations Name of the student University name_2
2AUTOMATING HEALTHCARE OPERATIONSProject titleEnhanced customer service satisfaction in SEHA hospitals through automatic health care operations OverviewAutomation in healthcare services has helped in improving clinical experiences and lesseningthe grievances faced by the patients in an acute hospital set up. The automation of the health careservices can make the services to be delivered in much more real time. In this respect, some ofthe innovative technologies such as wearable technologies, IoT for tracking real-time data fromthe patients have brought revolution within the clinical setup. The automation of medical deviceshas made health care an enjoyable experience for the service users (Koornneef et al. 2017). Withthe advent of technology, the patients are able to avail of the health care services as per their timeand convenience. As commented by Abdullaet al. (2016), there has been an upsurge in the useof mobile phones and tablets for seeking healthcare services. The inclusion of automation withinthe medical scenario helps in reducing the rate of clinical redundancies. The automation of healthcare services comes along with a number of perks and benefits which had been listed below suchas:Establishment of connected healthcare systemsRemote patient monitoringEfficiently storing medical recordsSetting up for better healthcare analyticsBringing about improvement in the clinical experience of the patient
Automating HEALTHCARE OPERATIONS Automating healthcare operations Name of the student University name_3
3AUTOMATING HEALTHCARE OPERATIONSResearch aimTo examine the potential of automation in healthcare operations for enhancing diagnosticassessment in providing enhanced patient care Research questionsDetermining how automation in healthcare operations for diagnostic assessment canprovide enhanced customer satisfaction under SEHA authorityLiterature reviewThe Abu Dhabi Health services company (SEHA) has been promoting the automation ofmedical record system for patients. The programme known as the Malaffi program aims toreduce errors during the documentation and clinical data recording process (Mohd Nawawi,2013). The implementation of automation within the health care services provides better accessto clinical records to the physicians. The same also helps in reducing the time spent on repetitivetests and data collection. SEHA has implemented the program in six of its hospitals which haveenabled them to receive the level six certification in the Electronic Medical Records (EMR)Adoption model of the Healthcare Information and Management Systems Society (HIMMS). The certification ranks SEHA hospitals amongst the highest ranked hospitals ascompared to the United States of America and Asia Pacific Region (thenational, 2017). Some ofthe best ranked UAE hospitals are namely the CornicheHospital, MadinaZayed hospital, Tawamhospital, Al Ain hospital, Al Rahba hospital. Thus, owing to its constant efforts and endeavour inreaching perfection SEHA has received a number of awards including Cerner Achievement andinnovation awards (thenational, 2017). In an interview given to the press and media SEHA hasemphasized the importance of Electronic medical records in providing much transparent and
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