Aviation Passenger Operations: Improving Stakeholder Satisfaction and Service Delivery

Aviation Passenger
Operations
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TABLE OF CONTENT
Podcast.............................................................................................................................................3
REFERENCES................................................................................................................................6
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Podcast
There are various operations that need to be operated in airline industry such as dispatch,
weather data provision, ground to air communication and effective coordination between crew,
schedules of flights and maintenance planning. Aviation passenger operation has ineffective as
there are lot of flight delays in last four years thus affecting 17 million passengers. Stakeholder
are refers to people that are interest in function and operation of business such as suppliers,
creditors, customers, trade union, employees and government. Therefore company formulate
appropriate strategies as per need and requirement of such stakeholder in order to expand and
grow its business in the industry. Due to ineffective performance of Aviation passenger operation
various need and want of stakeholder are affects so they need to be improve for sustainability
and expansion of business in future circumstances. Therefore various smart solutions from point
of view of two stakeholders such as immigration and security area manager to ease pain of delay
passengers in these areas are as follows:
Immigration manager
There are various duties of Immigrate officer such as to provide direction to operation and
staff member to deliver various services to immigrants clients. At the same time responsible for
managing staff member of immigrant consultant and administrators in order to ensure that
standard quality services are render to customers without wastage of time and effort. One of the
main objectives of immigrant manager is to enhance satisfaction level of customers in terms of
rating from both transferee and corporate clients (Young, 2017). In effective coordination and
cooperation among people has result in delay of services provided to large number of customers
so it need to be improved so that qualitative services can be render to customers. Lack of
continuous monitoring of performance and activities that are performed by different staff
member is also another reason in ineffective operation and dissatisfaction of employees.
Therefore innovative technology should be used to inform customers about delay of various
flights, its schedule and effective operation of various functions within limited time and cost.
Employees of Aviation passenger operation need to be motivate and influenced to work
effectively as team so that company can easily remove its problem to provide delay service to
customers (Stanton, Harris and Starr, 2016). Lack of updated internal and external system of
company has also resulted in ineffective performance and delay in various services for large
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