Introduction to Management
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Added on 2020-07-23
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In addition to this, there are 6 head departments including housekeeping, human resource & training, food and beverage, front house & reception and guest services & concierge. Main problem that manager of Imperial Hotel experience is negative work culture, poor guest satisfaction, high staff turnover rate, ineffective management and leadership, lack of team working, ineffective utilization of IT system, poor operating as well as controlling procedures. TASK Issue: Poor team working & ineffective utilization of IT system in front house staff Analysis of problem
Introduction to Management
Added on 2020-07-23
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