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Introduction to Management

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Added on  2020-07-23

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In addition to this, there are 6 head departments including housekeeping, human resource & training, food and beverage, front house & reception and guest services & concierge. Main problem that manager of Imperial Hotel experience is negative work culture, poor guest satisfaction, high staff turnover rate, ineffective management and leadership, lack of team working, ineffective utilization of IT system, poor operating as well as controlling procedures. TASK Issue: Poor team working & ineffective utilization of IT system in front house staff Analysis of problem

Introduction to Management

   Added on 2020-07-23

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Introduction to Management
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1CONCLUSION...............................................................................................................................5REFERENCES................................................................................................................................6
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INTRODUCTIONManagement involves various activities like developing plans, setting strategies,coordinate functions, create teams, formulation of objectives etc. It is the responsibility ofadministrator to manage all such activities so that operations of an organisation can be performedin an effective and efficient way (Abe, 2010). Management and leadership should be effective inan organisation so that good quality products & services can be delivered to customers.Application of various management approaches provides direction to administrator forimproving business functions. This report is based on Imperial hotel of London which render itsservices to international guests. Many facilities are available at hotel which includes 500 roomswith en-suite facilities, conference hall for 1000 people, 4 restaurants and 3 bars that offersdelicious food and drinks to guests & a leisure centre for people with swimming pool. In additionto this, there are 6 head departments including housekeeping, human resource & training, foodand beverage, front house & reception and guest services & concierge. There are approximatelystaff of 450 members are working in hotel that assists in delivering effective services to guestsand satisfying them (Why Customer Satisfaction Is Important, 2017). This assignment definesissue of front office staff in which restaurant & bar, conference and banqueting, reception areinclude. Main problem that manager of Imperial Hotel experience is negative work culture, poorguest satisfaction, high staff turnover rate, ineffective management and leadership, lack of teamworking, ineffective utilization of IT system, poor operating as well as controlling procedures.Many problems that hotel face because of ineffective use of IT system is defined in this report.All these issues put negative affect on firm's performance. TASKIssue: Poor team working & ineffective utilization of IT system in front house staffAnalysis of problemImperial hotel is a part of an international branded hotel chain of London. It is located inwest end of London and render services to international business guests or those who have highexpectation regarding service standard (Albert and Beatty, 2014). They are well known forservices that they render to their guests. Hotel majorly focus on providing unforgettableexperience to customers and increase their satisfaction by meeting their needs. In every organisation, employees highly contributes in growth and success of enterprise.Peter Fransworth, the general manager of hotel is notice various issues. There is conflict among1
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