Managing People in Aviation: A Case Study of British Airways

This report covers British Airways background, and its related context. The various actions that are being taken by two important parties that is employer and employees. The following report also covers the various implications related to the British Airways. The various solutions that were needed for solving of the dispute that arose in the British Airways because of pandemic situation in the world.

Managing people in
Aviation

Contents
EXECUTIVE SUMMARY.............................................................................................................3
MAIN BODY ..................................................................................................................................4
Background .................................................................................................................................4
Dispute ............................................................................................................................................4
Action taken by company............................................................................................................5
Action taken by employee...........................................................................................................5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

EXECUTIVE SUMMARY
The following report covers British Airways background, and its related context. The various
actions that are being taken by two important parties that is employer and employees. The
following report also covers the various implications related to the British Airways. The various
solutions that were needed for solving of the dispute that arose in the British Airways because of
pandemic situation in the world. The following report also consists of the main elements of the
British Airways related to the various costs. These costs led to the loss of revenues to the British
Airways along with damage in its reputation and press coverages that were in negative context.

INTRODUCTION
The issues and the problems is the part of the business which the management of the organisation
has to face while conducting their business. There are many cases are present in the market under
which the management of the organisation has to take number of decisions while are not
favourable for the employees of the organisation. It is possible for the management of the
organisation to face criticism and strikes from the number of employee groups (Zaidi, 2018).
This report is based on factual organisational dispute which is based on the dispute between the
employees and employer of British airways. This report provides description related to the actual
situation and also the action taken by the employee and employer.
MAIN BODY
Background
British airways is one of the renowned airline of United Kingdom which operates their
business from all over the world and the main control of the business are maintained from the
headquarter which is located in London. It is the second largest airline of the world in relation to
the carrier. The management of the company reflects effective growth in the market which
enables the organisation to gain huge revenue from the market. There are some conditions are
developed in the market which enables the organisation to change the whole structure of the
business and the biggest condition which negatively impacts the organisation is COVID
pandemic. It disables the management of British airways to run their business along with their
maximum capacity.
Dispute
Covid pandemic is one of the most biggest blunder for the aviation business as
government of all the countries has put number of travel restrictions to the citizens which enables
the overall shutdown of all the flights and airlines. The fix cost of the airline business are very
high due to the number of factors such as employee salary, maintenance charges, airport charges
and many more. It is not possible for any airline to bear these expenses with the travel close in
long term as it negatively impacts their reserves and funds. At the time of COVID all the flights
becomes ineffective which increases the load of these airlines with huge number. There are many
airlines are present in the market which disables or completely shut down their operations. There
are some airlines are present in the market which restructured their organisation so that they can

e deal with the issues and British airways is one of them. The management of British airways try
to cut the number of employees in their organisation and also decided to offer salary cut. These
plans of the organisation becomes the issues of trust in the market and becomes the subject of
strikes and negative outcomes. There are number of negative outcomes are present which the
management of the organisation has to faced in the market. The management of the company
face extensive criticism from their employees as well as from the external parties. The
management of the also has to face huge tremendous pressure from the government of the
country.
Action taken by company
The management of the British airways faced extensive pressure for the maintain of huge
cost of the business due to the COVID pandemic in the market. The management of the company
to conduct major changes in the structure of the company under which the jobs of more than
12000 employees are on the edge. The management of the company decided to cut the job of
these workers under full settlement. It becomes the issue of the trust which the employees are
having on their employer. It becomes essential for the company to do so because it is not
possible for the company to bear such type of losses in the long run (Yasuda, Yajima and Sato,
2020). The another of the company which becomes blunder for the organisation is that the
management of company plans to cut the salary of the employees and the pilots by 10% which is
considerable and disputes amount. This decision of the organisation makes the dispute more
extensive in the market. The most of the employees criticises the company and went in the
strikes which negatively impacts the image of the company in the market.
Action taken by employee
The decisions taken by the management of British airways are one of worse decision from the
perspective of employees. It is the first time BA pilots have walked out and the action could cost
the airline up to £40m a day. Some 4,000 pilots are involved in the strike. The flagship U.K.
carrier has seen 7,200 people leave as of last week, Chief Executive Officer Alex Cruz told
lawmakers in London on Wednesday (Walls, 2022). The company remains in discussions with
some labour groups, he said, and has rowed back on a plan to fire and rehire staff on new
contracts.

CONCLUSION
It is concluded from this report that dispute management framework is one of the most important
and valuable management of the world which enables the management to operate their business
in effective manner. This report concludes the factual organisational dispute which is based on
the dispute between the employees and employer of British airways. This report also concludes
description related to the actual situation and also the action taken by the employee and
employer.

REFERENCES
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Reason, J., 2020. Maintenance-related errors: the biggest threat to aviation safety after gravity?.
In Aviation Safety (pp. 465-470). CRC Press.
Walls, J.L., 2022. Introducing Sustainable Aviation Strategies. In Sustainable Aviation (pp. 91-
108). Springer, Cham.
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Walls, J.L. and Wittmer, A., 2022. Sustainable Aviation. Springer.
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Kearns, S.K., 2019. Engaging the next generation of aviation professionals: Introduction. In Engaging the
Next Generation of Aviation Professionals (pp. 1-4). Routledge.