Trivago Business studio ■This helps different hotels to reach a lot of customer at the same time. ■Trivago offers more clear options of hotel which helps customers to book hotel room easily. ■A lot of people who visits other cities or countries just have to log in and search for hotels available there and get themselves a room booked. ■User friendly application
Why Trivago is best? oLess commission is charged by Trivago form hotels compared to other sites. oDifferent people from different area can utilize their services oDifferent class hotel rooms are separated and different prices are offered oTrivago’s guarantee is what customers seek for oPre-booking offers customers discounts and hence more and more customers get attracted
oCustomers of Trivago are aware of their services oCustomers prefer booking hotels from this kind of websites oDiscounts and offers on all season attracts more customers oHotels can pay Trivago to have some paid traffic on their website or application to get more booking oThis ensures more profit
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oTrivago uses posters and television promotional techniques oProviding offers attracts more customers oDifferent area of hospitalityby hotel is covered by this Trivago.
■Some exceptional points which makes Trivago better oIntroducing new policies oMore high technology services oMore options in Trivago for choosing top rated rooms athotels at a lower rate
oOnline payment option oDiscounts and offers on all seasons oAttracting more customers through different channels oCommission amount is less compared to others
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Questions ■How will these product benefit us? –This will charge less commission than others –Trivago is alreadya well-known website in the market –New sections are introducing frequently for customers –Management of hotels can focus into more productivity –Less hassle of booking attracts customers Objections: How is it different form others? Less commission Trivago guarantee matters for customers How it will help management ofhotels? Management can focus into providing customer satisfaction services rather than getting into booking hassle
■How customers will get attracted to my hotel? –Differentt suggestions are provided to customers as per their nearer locatioed hotels –Customer’s feedback also matters for recommendation –Budget wise hotel rooms are shown –Pre-booking, seasonal offers and discounts attracts more customers Objections: What if customers are not aware of my hotel? Extra payment by hotels will help Trivago to showcase and promote the hotel name in the front list
References: ■Morosan, C. and DeFranco, A., 2016. Modeling guests’ intentions to use mobile apps in hotels.International Journal of Contemporary Hospitality Management. ■Chang, Y.C., Ku, C.H. and Chen, C.H., 2019. Social media analytics: Extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor.International Journal of Information Management,48, pp.263-279.
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