Impact of Delivering Bad News on Employment Relationship

BA5004 -Business
Research Methods
(To identify the impact of delivering bad news on employment
relationship between management and employees)

Table of Contents
INTRODUCTION ............................................................................................................................3
PART A.............................................................................................................................................3
Literature Review ........................................................................................................................3
PART B.............................................................................................................................................6
2a. Qualitative methodology .......................................................................................................6
2b. Qualitative data collection techniques....................................................................................6
2c. Target population and sample ................................................................................................7
2d Access and ethical issues.........................................................................................................7
CONCLUSION ................................................................................................................................8
REFERENCES .................................................................................................................................9

INTRODUCTION
Bad news in any type of news that seriously and negatively affects an individual's views
of his or her future (Milliman, Gatling and Kim, 2018). Bad news has adverse impact on
employment relationship between employees and management. Main purpose of this report is to
determine the ways for overcoming the issue of bad news. This report divided into two parts that
cover literature review and methodology.
PART A
Literature Review
Literature review is the systematic process of gathering and analysing secondary
information that will be collected from books, journals, articles, publication research and many
other secondary sources relevant to the. Literature review helps in identifying of research gap. In
present study, main gap is the delivering of bad news and its impact on employment relationship
between employees and management. In previous investigations, there were information available
about the bad news but there were lack or missing information regarding the impact of delivering
bad news on management and employees. For overcoming this gap, literature review will be
described as below:
Business case
Company has to deliver a bad news about their product, services or process that have
impact on their business performance. This news negatively impact on them by increasing high
employee turnover, reducing the sales, decreasing the business performance etc. Thus, it is not
good for business to deliver bad news in market and to the customers (Schmitz and et. al., 2018).
In order to overcome this issue, there will be requirement for using disclaimers, providing the
opportunities for voice, giving advance warning, creating a paper trail etc. These are effective
ways that used by business manager for delivering the bad news or information in better manner.
Results of delivering bad news in better manner are improved productivity, increased sales,
increased customer's satisfaction, long term retention of employees etc.
Theoretical introduction of bad news
From the selected article, it has been identified that delivering of bad news or information
is at the center of many organisational process. It is a major issue impacted on business
performance and productivity in negative manner. There are different roles played by business