Balanced Scorecard Impact on Oil & Gas Decisions

This questionnaire examines the influence of Balanced Scorecards on decision-making within the Oil & Gas Industry. It comprises sections focusing on various perspectives, including Financial, Customer, Internal Processes, and Learning & Growth. Participants are asked to rate their level of agreement with statements regarding the impact of Balanced Scorecard implementation on key aspects of decision-making in each perspective.

Questionnaire
Title:
“The Effect of Balanced Scorecards on Decision Makers of Management in
the Oil & Gas Industry”
Please indicate your level of agreement with the following statements:
# Decision Making of Management.
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
A. Effect of Balanced Scorecards (Financial Perspective)
on Decision Making.
1 The effect of Balanced scorecard is evident in the
financial growth of the organization 1 2 3 4 5
2
Using balanced score card to determine performance helps
in analysing financial returns to satisfy shareholder’s
expectation
1 2 3 4 5
3 Sales growth is clearly determined using balance
scorecard for the business. 1 2 3 4 5
4 Balance scorecard provide a clear analysis of cash flow
generated by the business 1 2 3 4 5
5
Return on capital employed (ROCE or EVA(Economic
Value Added)) is effectively determined through balance
scorecard
1 2 3 4 5
6 Balance scorecard helps in effectively reflecting,
Profitability, Economic value added 1 2 3 4 5
B. Effect of Balanced Scorecards (Customer Perspective)
on Decision Making.
7 Balance scorecard enhances consumer retention for the
business 1 2 3 4 5
8 Balance scorecard is effective means of market share
increment 1 2 3 4 5
9 Balance card helps in on time delivery for the business 1 2 3 4 5
Section 3: Decision Making – (Dependent Variable)

10 With the use of balanced score card customer complaints
are reduced 1 2 3 4 5
11 The strategy helps in high consumer acquisition 1 2 3 4 5
12 Balance scorecard is an effective tool to manage consumer
loyalty 1 2 3 4 5
C. Effect of Balanced Scorecards (Internal Processes
Perspective) on Decision Making.
13 Using the Balanced Scorecards to improve the
effectiveness and efficiency of the decision process. 1 2 3 4 5
14 The use of the balanced score card has greatly improved
service delivery to customers 1 2 3 4 5
15 The Balanced Scorecard provides management with a
comprehensive picture of business operations 1 2 3 4 5
16 Balanced Scorecard clearly defines the current quality
measures of the business 1 2 3 4 5
17 The balanced score card is a useful tool that enhances the
incentive system 1 2 3 4 5
18 . The sales growth rate is enhanced by the use of the
balanced score card 1 2 3 4 5
D. Effect of Balanced Scorecards (Learning & Growth
Perspective) on Decision Making.
19 Strategic competitiveness is enhanced with the use of
balanced score card 1 2 3 4 5
20 Strategic decision making will enhance the balanced score
card function 1 2 3 4 5
21 Using balanced score card encourages employee training 1 2 3 4 5
22 The tool is significant to analyse business overall
performance 1 2 3 4 5
23 Using balanced score card leads to Provision of strategic
feedback and learning. 1 2 3 4 5
24 Balanced score card increases of employee skills. 1 2 3 4 5
Thank you.