Supply Chain and Operations Issues in Walmart

This presentation provides an overview of the supply chain and operations issues in Walmart. It discusses the company's history, operations, customer perspective, and challenges in relation to completing the assessment task. It also presents plans and strategies to address the identified issues. The presentation concludes with references and a thank you slide.

WALMART
A report on the supply chain and
operations issues in Walmart
Balanced scorecard slide 1

2
Balanced scorecard slide 2
Company Overview- WALMART
• Largest retailer in the world
• More than 275 million loyal
customers visiting in a week
in more than 11,800 stores
of Walmart in 27 different
countries
• Loyal E-Commerce
customers
CUSTOMER
PERSPECTIVE
• With a view to become the
largest retailer
• Became a pioneer in
sustainability and various
CSR activities
• Provides employment and
growth opportunities
• Provides value to customersLEARNING/GROWTH
PERSPECTIVE
• Formally known as Wal-Mart
Stores, Inc.
• Multinational Retail
Corporation that operates in a
chain of supermarkets,
departmental stores, grocery
stores
• Currently headquartered in
Bentonville, Arkansas
(Walmart, 2019a)
COMPANY HISTORY
• Highest revenue generating
retailer with over $514.4
billion in 2019
• Employs more than 2.2
million employees around
the world
• More than operating
divisions
OPERATIONS

3
Balanced scorecard slide 4
WALMART SUPPLY CHAIN MANAGEMENT
SUPPLY CHAIN ISSUES
Walmart’s suppliers are Heinz,
Unilever and Johnson &
Johnson, were pressurized to
reduce their prices which would
disrupt the supply chain
(Walmart, 2019c)
Sourcing of American-made
products was not successful
thereby lesser spending on
domestic merchandizing
(Walmart, 2019b)
Poor retail execution by
Walmart, lack of proper
inventory management,
leading to misplace of products
and creating issues in retail
execution
Issues with right supplier
selection and evaluation
process

4
Balanced scorecard slide 4
WALMART SUPPLY CHAIN MANAGEMENT
OPERATION ISSUES
Customer Service Issues,
Average customer rating is low
among the department stores
Unproductive Inventory
management, more inventory
in the stores than sales
Uncertain demand forecasts
Unable to meet demand due to
higher demand of seasonal
items making it a big
operational issue.

5
Balanced scorecard slide 8
CHALLENGES IN RELATION TO COMPLETING
THE ASSESSMENT TASK 4
• Issues with identifying
the current and relevant
sources
• Identifying the current
issues with Walmart’s
with relation to its supply
chain management
(Ladd, 2018)
• Understanding the issues
with regards to its
internal operations
management

6
Balanced scorecard slide 8
PLANS AND STRATEGIES
• Credible sources will be identified to
address the issues
• Use of sites like Google Scholar,
company website and Walmart’s
annual reports
• Identifying issues like product
categories procurement dept has to
manage, identifying key suppliers and
their issues, supplier selection and
evaluation processes
• Identifying key issues faced by
customers and suggest creating
meaningful relations with them as well
as with suppliers
• Forecasting high demand during
seasons
• Inventory management issues can be
addressed by analyzing the demand
and keeping necessary levels of stock
without over stocking products

References
Ladd. B. (2018). Playing To Its Strengths: Why Walmart Must
Focus On Its Stores and Logistics. Retrieved from
https://www.forbes.com/sites/brittainladd/2018/09/09/playing-to-i
ts-strengths-why-walmart-must-focus-on-groceries-stores-and-log
istics/#4a41a2b31e06
Walmart. (2019a). About Us. Retrieved from
https://corporate.walmart.com/our-story
Walmart. (2019b). Our Business. Retrieved from
https://corporate.walmart.com/our-story/our-business
Walmart. (2019c). Supporting local, diverse and small
businesses. Retrieved from
https://corporate.walmart.com/2017grr/opportunity/supporting-lo
cal-diverse-and-small-businesses

THANK YOU
Balanced scorecard slide 10