Application of Bandura and Social Cognitive Theory in Training Programs at Grand UK Holiday

Research skills 2

Table of Contents
Introduction......................................................................................................................................3
Main body........................................................................................................................................3
Conclusion.......................................................................................................................................7
REFERENCES................................................................................................................................8

Introduction
The social aspect of individual behaviour is affecting the overall responses with respect
to external environmental conditions. It is based on the behaviour and the consequences of
particular behaviour that is arsing as a result of sequence of events and further information
serving as a guide of subsequent behaviours. Present report is based on a case study analysis
where the selected organisation that is Grand UK holiday is a tour brand that specialize in
escorted tours for the elderly (Rabinowitz, 2020). The brand is offering bus holidays, holidays
by train and cruises, the organisation is preparing for some training programs to offer customers
with relaxation experiences. There is analysis of the aspects by application of Bandura and social
cognitive theory.
Main body
Social cognitive theory is emphasizing on the social origins of actions and thoughts as per
the human capacity for self regulation process. As per Babndura cognitive theory, we are merely
observing people actions. We are also observing the consequences that are following people
actions, standards and rules that apply to behaviour in certain specific situations. It is also related
to the way people are regulating their own behaviour. The overall environmental inflects are very
important as part of cognitive process to asses the human capacity of self regulation.
This aspect is associated with the act of imitating the behaviour of other people actions,
standards and rules that is applied to behaviour in some specific situation (Oo and et.al., 2018).
The overall environmental influences are important but is based on self generated goals,
standards and conscious that exert a considerable control over the cations, feelings and thoughts
of a particular individual.
There are basically three factors that includes personal, environmental and behavioural
factors. There are three factors that includes personal factors, behaviour factors and
environmental influences over a particular scenario. There is need to focus on analysing such
factors in context to organization functioning.
In the present case study the UK holiday tour company is specialising in escorted tours
they are offering bus holiday services, holidays by train and cruises. The process of training that

is organised for the staff members was mainly for the tour mangers, drivers, care staff and
administration. Training process is covering the holiday experience and exact service that
customers are expected as per health and safety related policies.
Personal factors: These factors are arising out of the personal opinion of certain staff
members in the course of their training at UK holiday tour.
First factor: In this there was a factor that is related to existing staff members who
believed that they were already aware and knew about their job, some were intimidated by
training and worried that they might not learn as fast as the new staff (Valizadeh and et.al.,
2019). So, there were lot of frustration that was arsing in respect of policies as there was a
personal belief of staff members that the old policies worked fine in the organisation.
Second factor: Another personal factor that is identified in the present case study
includes the aspect that mangers organised this training for their new staff members but they
were facing a concern that the new staff is not willing to learn much as notes were taken in a
consistent manner. The research is clearly showing that personal factor and overall behaviour of
staff members posses a direct link between them.
Environmental factors: This factor affects the opinion and mind set of individuals in
terms of external factors that are affecting their opinion and behaviour. In the present case study
it includes situation of health crisis that may arise in the trip.
another environmental factor that affected the cognitive behaviour of the employees was the the
difference in the overall organisation (Nisbett, 2017). It was mainly arsing because the
perception that was built by some of the employees from the actual reality of the organisation
was complete different. This was because many staff members were not are that they had to take
the responsibility of elderly travels that was part of their job that also resulted into negative
impact on their perceived behaviour in context of the organisation. Self efficacy refers to the
efficiency of a person to perform a particular task & deal with a particular situation based on past
experiences. It has great association with environmental factors as it the responsibility of each &
every citizen to contribute towards well being of environment. Here, past experiences, abilities of
a person really help in order to perform their roles & responsibilities towards environmental
protection. If, a person has necessary skills, competencies then it helps in giving best possible
solution at work place for environmental protection.