Social Cognitive Theory Factors in Grand UK Holidays Training Session

Essay

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION................................................................................................................................3
REFERENCE...................................................................................................................................4

INTRODUCTION
This report is based on Grand UK holidays which is the tour firm. They provides holiday
packages to the old age people. Company have organised training sessions for their existing and
new employees. This report will discuss about social cognitive theory factors by examining its
various factors which includes environmental, personal and behavioural.
MAIN BODY
Social cognitive theory, is the framework which is given by Albert Bandura which focus
on human functioning and expressions which is reflected within the interaction of
environmental, behavioural and cognitive elements. This theory talks about social origins of the
feelings and actions, also concentrate on the cognitive procedures and the capability of human
for the purpose of self regulation. As per Albert, he says that along with the action of people, the
situations of the action of the people are also been observed. Behaviour of people gets affected
from the situation. In different situation people posses different behaviour. On the basis of
social norms, the appropriateness of the actions are judged. In order to promote sustainable
behaviour, it is important to focus on pro environmental social norms (Belgiawan and et.al.,
2017). Behaviour, personal and environment factors affects human personality.
The training which is provided by Grand UK holidays to their staff so that they can give
best customer experience. In the training session, employees are trained to to provide better
holiday experiences to the customers and also taught them about health and safety policies. As
per the social cognitive theory when an individual observes other person's performance then he
or she gets influenced with that. Here employees of UK holidays are provided training of
customer handling to their staff and they have to observe their trainer carefully. Trainee has to
observe the behaviour of their trainer in order to learn the skills which is taught and also gain
some knowledge (Persson and et al., 2014). According to this theory, an individual imitate the
attitudes and reactions of others. In the training session it is observed that there was clashes took
place. Existing employees feels that new staff is not listening to them and they are not following
rules which is laid by them while new staff feels that why they will listen to the instruction
which is provided by their fellow trainees. It is the personal factors which can influence the
situation.
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