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Barriers to effective communication - Assignment

   

Added on  2021-02-20

2 Pages610 Words227 Views
COMMUNICATION BARRIERS AND ROLE OF CULTURE IN COMMUNICATIONOVERVIEW Despite terrorist attack Sri Lanka has been one of the popular choice oftourists. There is need to effectively promote the opening of new resortso that both local and international tourists can get assure of the securityconcerns and the quality of services. It is very essential for theorganisation to provide appropriate training to staff members so that allsecurity procedures are followed and safety of the guests is notcompromised. However, this is not possible without support andcooperation from the guests. Thus, organisation must identify variouscommunication and cultural barriers so that a proper coordination can beestablished between service providers and users. Barriers to effective communicationThere are several factors which influences the effectiveness ofcommunication. The language barrier has been one of the keybarrier which affects the information flow. Since the hospitalityindustry consist of users and service providers from differentcultures it is very obvious to face the communication issues due toculture, language and emotional barriers. Further barriers such as noise, technical errors in communicationdevices can also act as barriers to effective communication.Another critical challenge for the proposed resort is to develop aneffective organisational structure. The ineffective organisationalhierarchy often makes it hard for the individuals to easilycommunicate with the management and leaders. It not onlyinfluences the service quality but can also affect the operationalefficiency of the individuals.

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