Service Level Agreement for Sales and Leasing Products - BBC Industries

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Human Resource services
Task 4
BBC Industries Service level agreement
1. Agreement overview
This agreement is a representation of a service level agreement between BBC industries
(herein referred to as the “seller” or “service provider”) and the client herein referred to as
the “client” or “customer” for providing sales or leasing products and services aimed at
serving the customers’ needs.
This agreement is considered valid until the services provided for in the agreement are fully
delivered or upon a revision of the same and drafting of a new one upon agreement between
the company and the customer.
This agreement serves as an outline of all the transactions covered as understood through a
mutual agreement by the primary parties. This agreement, therefore, does not supersede any
existing procedures and processes unless the same is stated explicitly herein.
2. Goals and objectives
This agreement serves the purpose of ensuring that all the proper commitments and elements
are in place for the provision of the intended services (sales/lease) of the products.
The primary goal of this agreement is to offer a mutual agreement regarding the sales or
leases of the products stated herein.
The primary objectives of this agreement are:

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 To clarify the reference product sales or lease terms and conditions regarding roles,
accountability, and responsibilities.
 To clarify the measurable concise description of product sales/lease terms to the
customer.
 To match the customers’ expectations with the actual service and support delivery.
3. Periodic review
This agreement is valid from the date of signing until the warranty period expired regarding
sales and valid till the lease period expires. Any extension must be mutually agreed upon and
further amendments made.
BBC industries take the responsibility of reviewing this documents and facilitating its
requirement contents. The company will incorporate all the required subsequent revisions
and get the consent from the parties concerned under agreement and approvals as may be
necessary from time to time.
Business manager: BBC industries – ................ (customer)
Period of review one year
4. Service agreement:
The detailed parameters below are the company’s responsibility in the continuing support for
this agreement.
4.1. Scope of service
This agreement covers the following:
Sales of:
 Forklifts