Operations and Sales Management: Quality Management and Technology

Operations and Sales
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Operations management practice.................................................................................................1
Embeddment of technology.........................................................................................................3
Interrelation with the Supporting functions.................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Operations and Sales Management refers to making the use of various methods and
techniques by the organizations which ensures that a higher-level of efficiency and effectiveness
can be maintained by them (Choi, Wallace and Wang, 2018). By using it properly the managers
of the firm can make sure that they are able to achieve the goals and objectives without problems
and issues. For this report Tesco has been selected. It is a British Company which provides its
customers with groceries and other related products. In this assignment, detailed focus will be
made on operation management practice, critical analysis of operation management practices,
evaluation of technology. Additionally, detailed focus will be made on supporting functions and
their link with operations management practices as a part of this project.
MAIN BODY
Operations management practice
Quality management standards and systems is an Operations management practice which
is quite necessary to be adopted by the organizations so that they are able to bring more
efficiency and effectiveness in their quality of goods produced by them and the services which
are provided to the customers (Cummins, Peltier and Dixon, 2016). In Tesco, there have been
certain complaints by the customers that the quality of its goods and services has fallen. With
regards to efficiency, this practice can impact the organization in the following manner-
 Setting of quality standards and systems- By setting standards for them the
organizations can ensure that they can work in the right manner towards the attainment of
goals and objectives (Darmawan, Wong and Thorstenson, 2018). Therefore it is required
from Tesco that it can set these standards for people to follow so that goods and services
are provided accordingly to the customers. When these standards and systems are set the
efficiency of the employees is boosted as their performance is regularly assessed against
them. For the company it is essential to meet out the needs and requirements of the
customers so that they are able to satisfy them which will be quite helpful for them in
attaining a much-desired strategic edge over the competitors.
 Assessment of performance- After the setting of quality standards and systems it
becomes important for the organizations so that the level of performance can be assessed
effectively and efficiently. Thus, In the context of Tesco it is crucial that it is able to
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