BMIH4004 Practical Tasks for Hotelier Software | Desklib

BMIH4004 - 2: Practical Tasks
Instructions: Hotelier tasks must be completedweekly. To complete your tasks, you will
need to access the Hotelier software (https://hotelierapi3.co.za) and follow the instructions
given to you during your lectures. The below document is designed for you to track your
progress. You will also be required to answer a series of questions, relating to the tasks that
you have been assigned eachweek. This will demonstrate your knowledge and
understanding of the tasks.
Each week, place an (x) in the middle column when you have completed the task.You also
need to input the date that you completed the task. These dates are logged on Hotelier, so
be sure to input the correct dates. Remember, all tasks need completing within 7 days from
the time that you are given the tasks in your lectures. Full details of the tasks will be provided
in your lectures, weekly. You will be asked to include some items from Hotelier into your
appendix section, which can be found at the end of this document.
Student Name:
Student Number:
Group:
Lecturer’s Name:
Week 2 Tasks (x) Date completed:
Create Hotelier account 16/01/2020
Log in #1 16/01/2020
Log out #1 16/01/2020
Log in #2 17/01/2020
Log out #2 17/01/2020
Why is it important to log out correctly when using a Property Management System?
Logging out correctly in the property management system is very important because it helps in
preventing other users from accessing the system without even verifying the credentials. It also
helps in protecting the access of current user and preventing the unauthorised actions on the
current login session. This is why it is considered to be an important part of society.
Week 3 Tasks (x) Date
completed:
Create a guest profile for yourself 13/02/2020
Reservation for August 1st 2021 18/05/2021
Reservation 1st December 2021 18/05/2021

BMIH4004 - 2: Practical Tasks
Why is it important to ensure that dates entered on the system are correct?
Ensuring that dates are correct on the property management system plays a very important part
because various uncertainties are involved. The schedule must be reviewed regularly so that
resources can be best allocated for achieving the goals. If dates are not entered correctly then
there can be various issues in the daily chores of hotel business. The rooms are also booked
according to the dates and any variation can cause various issues to the company including losing
of clients and guests.
Why do we need to ensure special requests are adhered to?
This is because this will not only help in increasing the customer satisfaction but also help in
increasing the profitability of the company. This will also help in improving the hotel’s reputation
which can be both online as well as offline. These requests can be from usual to the bizarre. The
special requests must be adhered to because this contradicts to a general request such as extra
coffee, hot water in room, putting some flowers, keeping cup of tea etc.
Why do we need to ensure we hold a credit / debit card on the system?
This helps in securing the room reservation. If the clients need to book a hotel room online then
they can easily do this by entering the credit card number for holding the room. These also help
the guests financially when the hotel offers the facility of nightly rate in cash at the check-in. The
hotel company must hold a credit or debit card so that the guests do not think twice before
booking the hotel and can easily make payments.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
The issues which were raised were that in the initial stages the special requests of the clients were
not asked at the time of booking of the hotel so the customers when speaks about their request
at the time of arrival then this became very hectic for the hotel to arrange the amenities according
to the special requests. Another problem was that the online payment was not available in the
hotelier property management system. This created many issues because at the time of giving the
money after the stay the customer does some sort of bargaining which is a loss for the company.
These issues were rectified by adding the feature of mentioning the special request at the time of
booking and also payment needs to be done online at the same time.
Week 4 Tasks (x) Date
completed:
Amend1st of December reservation 18/05/2021
Drag & Drop reservation 18/05/2021
Provisional booking for next week 18/05/2021
Complete maintenance tasks 20/05/2021
Amend December 6threservation 24/05/2021
Why do we use the drag and drop function and what is important to remember when we use this
function?
This drag and drop function is basically an approach for data transfer which includes selecting
objects through mouse and then dragging the same over desired target in the user interface and
then dropping them. The things which need to be consider in the property management system of
hotelier is that the mouse must be dragged very carefully otherwise even if only one item is
selected which is not supposed to be selected then thus can disturb many processes.

BMIH4004 - 2: Practical Tasks
Why do we need to log room maintenance immediately and follow it up as soon as possible?
Log room maintenance is required for ensuring that all the equipments, facilities and amenities
are maintained in very good condition and also they are functioning well and smoothly. This can
help in reducing the risks of the interruptions to the running of the company or the hotel.
Why is it important to ask for an ETA from the guest?
ETA stands for Electronic Travel Authorisation. It is important to ask for ETA from the guests as
this is electronically linked with the passport of the traveller and also expires with the passport.
This ensures that the guest has the work permit which does not lead to any legal issues later on.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
There are various issues faced while the tasks of this week because these tasks including booking
and at the time of booking various considerations need to take place. In case if any passport
comes to be fake, then there is a need to check the ETA otherwise there can be many issues with
the hotel as well as the other guests and the staff. These issues are rectified as when the guests
book the room they are supposed to submit the ETA online which is then scanned to ensure that it
is true and original.
Week 5 Tasks (x) Date
completed:
Guarantee provisional booking 26/05/2021
Complete Check-in for own booking 27/05/2021
Create celebrity booking 27/20/2021
Check-in celebrity booking 30/05/2021
Add special requests for celebrity 28/05/2021
Complete shuttle booking process for celebrity 29/05/2021
How can we prepare for a successful check-in? What type of things should we be checking for
before the guests arrive?
The first thing is to check that the staff is prepared then the checking of the rooms that they are
cleaned or not, preparing for the complaints by striving hard that no complaints occur, checking
with the front desk that everything is in order and then ensuring that the special requests of the
guests are addressed while making preparations.
Did you encounter any issues with this week’s tasks? If so, discuss below and explain how you
rectified the situation:
There were many issues in these tasks because the demands of all the guests are different and it
becomes very difficult to consider all the special requests at the same time. Also, after considering
all the requests of the guests, there came a lot of complaints from the guests whom were very
difficult to handle and resolve.
Week 7 Tasks (x) Date
completed:
Check-out own booking 8/06/2021
Check-out celebrity guest 8/06/2021