Discussing the Five Stages of BPM through an Example of the Current Industry
Verified
Added on 2023/06/10
|4
|508
|178
AI Summary
This article discusses the five stages of Business Process Management (BPM) and how Amazon implemented them to improve its delivery process. The stages include Planning & Strategic Alignment, Process Analysis, Process Design, Process Implementation, and Process Monitoring and Refinement.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Running Head: Business Process Management & Systems Business Process Management & Systems
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Business Process Management & SystemsP a g e|1 Topic: Discuss the five stages of BPM through an example of the current industry. Business Process management is used in the organization to improve its current business processes. The stages of BPM will be discussed in sync with the largest e- commerce player Amazon. Planning & Strategic Alignment This is the first stage of BPM, where all the documents related to the current products, services or the practices of the business organization are studied with a view to bring improvement in its practices. The steps pivotal to the step are; Profile of the organization, understanding of the primary, secondary and support services, identification of the key performance indicators and process analysis (Buh, Kovacic & Indihar Stemberger, 2015). Amazon in this case, identified the gap in its practise of delivering the product to the customers. The company wanted to deliver the goods and services to the customers in the minimum time possible and increase the Customer satisfaction. Process Analysis This stage helps in visualizing the current practice in the system, or how things are being done at present in the organization. Amazon here realized that it takes products from the sellers, packs them and ships them to the customers which are a time consuming process. Process Design This is the step when the organization has identified the bottlenecks or lacunae in its current practices and it works in bring the change in its existing process. The change Amazon brought at this stage is linked with launching Amazon Prime and opening up of warehouse to stockthe products from the sellers.
Business Process Management & SystemsP a g e|2 Process Implementation This is the actual implementation stage in the BPM cycle, implementation can be done by the use of software and technologies, and the goals of the organization are put into specific actions (Rosemann, 2015). Amazon here used plethora of technology based products to implement operationally of Amazon Prime and Warehouse management system. Process Monitoring and Refinement This is a continuous process in the business organization, and helps the organization to refine the process by bringing changes which are significant to the new process. Amazon here on a regular basis keeps updating its platform to provide better customer experience and improve its service quality.
Business Process Management & SystemsP a g e|3 References Buh, B., Kovačič, A. and Indihar Štemberger, M., 2015. Critical success factors for different stages of business process management adoption–a case study.Economic research-Ekonomska istraživanja,28(1), pp.243-258. Rosemann, M., 2015. The service portfolio of a BPM center of excellence. InHandbook on Business Process Management 2(pp. 381-398). Springer, Berlin, Heidelberg.