BSBWOR502 Lead and manage team effectiveness Task 2 | Desklib

Questioning Assessment
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au
BSB51415 Diploma of
Project Management
BSB51918 Diploma of
Leadership and
Management
BSBWOR502
Lead and manage team
effectiveness

Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions
outlined in the questioning record below, and any additional probing or clarification
questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required
knowledge in the unit of competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in
completing the assessment.
It is anticipated that the assessment will take approximately
6 hours to complete.
The assessment may be re-attempted on two further occasions (maximum three
attempts in total). All assessments must be resubmitted 3 days within
receiving your unsatisfactory grade. You must clearly indicate “Re-
submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but
may refer to reference material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed
satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory
performance, the assessment will need to be completed again after further training
support. This may be simply to focus on question areas not achieved in the prior
assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your
organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for
your work to be reviewed for the purposes of formal assessment in the unit(s) of
competency. If you have concern regarding this permission, please discuss this with
your assessor prior to undertaking the task.
Objective To provide you with an opportunity to show you have the
required knowledge for this unit.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Candidate Declaration
Candidate name:
Trainer’s name:
Date:
Assessment
declaration:
I declare that no part of this assessment has been copied from
another person’s work, except where clearly noted on
documents or work submitted.
I declare that no part of this assessment has been written for
me by another person. I understand that plagiarism is a serious
offence that may lead to disciplinary action.
Candidate
signature:
Your trainer and assessor will be grading your work provide you with some
constructive feedback on the Learning Management system.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Task 2 – Skills and Performance Assessment
Part A
You need to consider that you are working in a team (can be fictional
people) with between three to four people. Your task is to identify,
establish and document your teams’ purpose, roles, responsibilities, goals,
and objectives. You must provide details of how the plan will be
monitored. Your plan must be aligned with organisational goals and
objectives.
You are required to identify a goal with your designated team to meet that
goal and create a plan to achieve expected team outcomes. The
mechanism that will underpin the team development will be a project. In
the workplace, teams commonly form around projects, complete the
outcomes, and then adjourn. The difference between a successful and
unsuccessful project is often team effectiveness.
You are required to refer to the case study in Appendix 1 to work on with
your nominated team.
Critical success factors in this task include:
 teamwork plan with details of how it was generated and how it will
be monitored so that team goals can be met
 the use of effective communication techniques to participate in and
lead the work team
 knowledge of organisational goals and objectives and team
leadership and behaviour that is aligned with these objectives.
Procedure
Organise your team. You will need to choose two (2) or more team
members to assist you and you will need to inform them of what to expect
through their involvement. Establish, document, and agree on the team’s
purpose and what the team needs and wants to achieve. Agree, share,
and communicate roles and responsibilities within your team. Devise a
project plan. Conduct a meeting to develop a plan with your team (take
minutes of this session) including the following elements:
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

a. Project performance plan – includes goals and objectives,
deliverables, risk assessment plan and communications and
reporting plan. (Use Appendix 2). Decide with your team how you
will monitor and review your plan during the project. You must
decide when you will meet to review your team’s progress and what
kinds of progress reports will be generated. This information should
be recorded in the communications and reporting plans.
b. Tasks and resources required – you must agree with your team
on the tasks that must be carried out, the resources that will be
necessary and which tasks may be considered milestones. You may
use any of the following templates to aid this process: “task list”,
“Gantt chart”, and “milestone chart”. (Use Appendices 3, 4 and 5).
c. Team and personal work schedules – who will do the tasks and
when they need to be completed. (Use Appendix 6). Inform your
team members that they can also create their own personal work
schedules Use Appendix 7)
d. Skills matrix – for your team identify training needs (Use Appendix
8).
e. Training planner – for each of your team members to plan training
where necessary. You may use the (Use Appendix 9).
Part B
You need to implement your team’s plan as documented in Part A and
support your team to achieve expected outcomes. You are required to
hold project review meeting with your team and hold a post project review
meeting with the team in which you celebrate successes, identify
opportunities for improvement and disband.
You are to deliver a post-project review report to management following
the completion of the project as well as team effectiveness surveys and a
brief reflection reviewing your success as a team leader and that of your
team.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

You are required to report on any issues, conflicts or problems the team is
encountering during the progress meeting (Appendix 12). You will be
asked to explain how you resolved these issues. Critical success factors in
this project include:
 the use of effective communication techniques to participate in, and
lead, the work team
 knowledge of organisational goals and objectives and team
leadership and behaviour which is aligned with these objectives
 ability to deal with team conflict and resolve team issues.
During project implementation, you must complete the tasks in your plan.
You are required to:
a) Hold two (2) team meetings (progress and post project review) and
take minutes (Use Appendices 10 & 11). During these meetings you
must review your team’s performance and give your team members
feedback on their performance.
b) Establish a reward and recognition system for the project which
applies for all team members.
c) Plan a training session with your team to address issues identified in
their training planners and develop a procedure to assist others
undertaking required roles.
d) Record details of these sessions in your minutes. Record issues and
corrective action taken in a project issues log (Use Appendix 12).
e) Based on team’s feedback on performance, raise your concerns and
communicate to your team to ensure necessary action is taken.
f) You should communicate to management any unresolved issues,
concerns and problems raised by the team, preferably during a
team meeting and take minutes documenting this communication.
(Use Appendix 13).
Part C
Finish the project by the planned deadline. Hold a project review meeting
with your team.
Evaluate your team’s success. Identify the goals and objectives achieved
and those not achieved. Discuss why you did not achieve the identified
objectives. Celebrate successes.
a) Complete a post-project review report. Indicate which objectives
your team achieved and any objectives your team didn’t achieve.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Give reasons as to why you believe your team didn’t reach all of its
goals. Discuss any issues or problems you encountered with your
team during the project including conflict. Explain how you resolved
those problems (Use Appendix 14).
b) Give one of your team members a “Team effectiveness survey” to
complete and upload it with your submission (Use Appendix 15).
c) Write three (3) paragraph brief reflection on your effectiveness as a
team leader. Paragraph one should include the things you could
have done better. Paragraph two should give examples of how you
believe your contribution to the work team served as a role model
for your team members. Paragraph three should include strategies
for improving your effectiveness as a team leader.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Appendix 1 – Case study: Mustang Sally
Steakhouse
The following document is an excerpt from Mustang Sally Steakhouse’s
business plan.
Mustang Sally Steakhouse Business Plan
Objectives
Mustang Sally Steakhouse’s objectives for the first three years of
operation include:
 Growing one new restaurant per year for the first three years of
operation.
 Keeping food cost under 30% of revenue.
 Keeping employee labour cost between 10–15% of revenue.
 Averaging sales in each location between 4–5 million dollars per
year.
 Maintaining strict controls on costs and operations by hiring a
managing partner/proprietor for each location and utilising
automated computer/internet control.
Mission
Mustang Sally Steakhouse will strive to be the leading buffet restaurant in
the local marketplace. We want our guests to have the ultimate dining
experience when visiting Mustang Sally’s Steakhouse. Not only will our
guests receive a great meal, they will also experience an exciting
atmosphere every time they enter the restaurant. We will be doing unique
things (such as serving all-you-can-eat choice grass-fed sirloin steaks
which are grilled on the spot by out barbecue chefs) that will set us apart
from the competition. We will ensure that the dining experience is as
pleasing to the senses as it is to the palate.
Our focus will be serving quality food at great value. We will feature a
large selection of freshly prepared food, mostly in full view of our guests.
We will feature over 100 items daily that are full of flavour and come from
a range of different cuisines from around the world.
Customer satisfaction is our number one priority. We will strive to satisfy
even the most demanding customers and food critics. We aim to be the
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au