BSBMGT516 Facilitate Continuous Improvement

Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au
BSB51415 Diploma of
Project Management
BSB51918 Diploma of
Leadership and
Management
BSBMGT516
Facilitate continuous
improvement
Task 2

Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions
outlined in the questioning record below, and any additional probing or clarification
questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required
knowledge in the unit of competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in
completing the assessment.
It is anticipated that the assessment will take approximately
6 hours to complete.
The assessment may be re-attempted on two further occasions (maximum three
attempts in total). All assessments must be resubmitted 3 days within
receiving your unsatisfactory grade. You must clearly indicate “Re-
submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but
may refer to reference material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed
satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory
performance, the assessment will need to be completed again after further training
support. This may be simply to focus on question areas not achieved in the prior
assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your
organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for
your work to be reviewed for the purposes of formal assessment in the unit(s) of
competency. If you have concern regarding this permission, please discuss this with
your assessor prior to undertaking the task.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Objective To provide you with an opportunity to show you have the
required knowledge for this unit.
Candidate Declaration
Candidate name:
Trainer’s name:
Date:
Assessment
declaration:
I declare that no part of this assessment has been copied from
another person’s work, except where clearly noted on
documents or work submitted.
I declare that no part of this assessment has been written for
me by another person. I understand that plagiarism is a serious
offence that may lead to disciplinary action.
Candidate
signature:
Your trainer and assessor will be grading your work and provide you with
constructive feedback on the Learning Management system.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Task 2 – Performance and Skills Assessment
General instructions
This is a written assessment task that requires you to develop strategies
to support a continuous improvement culture in the organisation.
Scenario: You are the manager of the administration department in a
small manufacturing company that is fast growing. Your team performs
different tasks such as accounting (including payroll), liaison with
suppliers and clients to resolve complaints, HR tasks such as recruitment
and employee relationship management and any other administrative
tasks that other departments (logistics, manufacturing operations, and
marketing) cannot perform due to the increased workload. Your team
comprises of 5 administrators who are overworked, stressed and
demotivated. They have been with the company since day one and,
although they constantly complain about the work, they are averse to
change and improvement.
1. Develop a strategy to encourage team members to participate in
decision making processes, assume responsibilities and take initiative
for resolving the issues outlined in the scenario. In your strategy,
include:
 3 things that you can implement
Followed by the analysis of the above mentioned scenario it is
observed the in the nominated organizational case there is a huge
necessity to incorporate effective strategies which will help to
enhance the decision making approach of the nominated
organization. Considering this aspect a list of recommended
strategies is mentioned below which will help the staffs present in
the manufacturing company to get involved into the decision making
process:-
 Adoption of effective communication approaches will help the
higher authorities of the company to effectively communicate
with their staffs. Considering this aspect it is recommended to
adopt the approaches like group discussion, trainings as well
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au