logo

BSBCUS301 Deliver and Monitor Service

   

Added on  2022-09-11

14 Pages1570 Words24 Views
 | 
 | 
 | 
BSBCUS301 – Deliver and Monitor a service to customer
Name: Surname:
Student ID:
Qualification: BSB30115
Training Package: BSB Business Service
Due Date: Week 9 Assessment Type:
{*
Assessment Guidelines
Please read the following assessment guidelines carefully.
1. The purpose of this activity is to assess your knowledge and skills in Deliver and monitor a service to
customers.
2. If you have any considerations that may affect your performance in the assessment, please inform your
assessor immediately. Your assessor will provide you with a suitable alternative to complete this assessment.
3. Your assessor will mark your assessment and provide feedback and a grade to you via the assessment
submission on Moodle.
4. If you feel the decision made by your assessor was incorrect you have the rights to appeal the grading through
filling out an appeal form which will then be handle by the Academic Manager.
5. A “NYS” (not yet satisfactory) result of this task may be returned to you for a re-assessment. Re-assessments
must be submitted by an agreed date with your assessor.
6. The re-assessment work must address the specific performance tasks beyond doubt for the assessor to issue
a satisfactory (pass) result. A repeat NYS outcome could lead to an administration fee for further reassessment.
7. All work must be done individually. Copied work will not be accepted and
By adding my name to this document, I hereby declare the work is my own and has not been copied
from any other source.
Student NAME:_______________________________________ Date:_________________
*}
Task A – Deliver effective customer service
BSBCUS301 Deliver and Monitor Service_1

BSBCUS301 – Deliver and Monitor a service to customer
1. Why is it important to assess customer needs for urgency?
2. When interacting with customers, describe the key elements of effective
communication.
3. In your current job what limitations do you experience when meeting customers
needs? Explain how you deal with this and who you seek assistance from.
BSBCUS301 Deliver and Monitor Service_2

BSBCUS301 – Deliver and Monitor a service to customer
4. Provide an example of a service which is given to customer, explain how you ensure
delivery of the service to be prompt and in accordance with legislative requirement.
5. Why is it important to build rapport with customers?
6. Describe what practical steps can be taken to build rapport with a customer
BSBCUS301 Deliver and Monitor Service_3

BSBCUS301 – Deliver and Monitor a service to customer
7. Why is it important to aid or respond to customers with specific needs?
8. Give two different examples of how you provide assistance or respond to customers
with specific needs in your organisation. You should also explain how you identify the
customer’s additional needs.
9. Why is it important to promote and enhance services and products to customers?
BSBCUS301 Deliver and Monitor Service_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
BSBCMM301 Process Customer Complaints
|11
|821
|28

Create Electronic Presentation
|11
|3011
|120

BSBADM311 - Maintain Business Resources: Research and Presentation
|11
|1902
|70

BSBWHS302 – Apply knowledge of WHS legislation in the workplace.
|18
|3019
|2

Develop and Implement Diversity Policy
|6
|1985
|56

CHCDIV003: Written Questions - Diploma of Community Services
|24
|4793
|114