BSBHRM501 | Manage Human Resource Services

Name:___Manoj Kumar_______
BSBHRM501
Manage Human Resource
Services
Learner Workbook
Teacher’s Comments

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Assessment criteria for BSBHRM501
Manage Human Resource Services
In this document, you will find the foundation of what is required to become competent in this unit.
For further information on each element, you can refer to the Assessment Matrix. Included in this
document are the elements for the unit, foundation skills, assessment requirements as well as an
assessment tool definition list and the crucial observation and third-party check lists. As well as all the
areas covered here, each student must also complete all workbook activities, case studies and major
activities, where stated, to become competent within this unit.
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessments attempts if competency is not achieved in
the first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of
the unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. Unsatisfactory results are marked as NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Determine strategies for delivery of human resource services
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practices
Performance Evidence:
Evidence of the ability to:
 Plan and manage human resource delivery within legislative, organisational and
business ethics frameworks
 Communicate effectively with a range of senior personnel
 Identify and arrange training support where appropriate
 Calculate human resource return on investment within the organisation
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Foundation Skills:
Reading
 Critically evaluates and applies content from a range of structurally complex texts
Writing
 Develops a range of documentation using tone, structure and language suited to
context and audience
Oral Communication
 Asks questions to gather information and listens carefully to evaluate information
 Uses appropriate vocabulary and tone in negotiations
Numeracy
 Makes basic calculations to ensure work output meets predetermined timeframes
 Selects from an expanding range of mathematical strategies when analysing
investment policies
Navigate the world of work
 Considers and adheres to organisational policies and procedures when developing
plans and strategies
 Monitors adherence to legislative and organisational requirements
 Appreciates the implications of ethical, legal and regulatory responsibilities related
to own work
 Considers own role in terms of its contribution to broader goals of the work
environment
Interact with others
 Recognises the importance of taking audience, purpose and contextual factors into
account when making decisions about what to communicate to whom, why and how
 Collaborates with others to achieve joint outcomes, playing an active role in
facilitating effective group interaction
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Get the work done
 Develops plans for complex, high-impact activities with organisational implications
 Uses systematic, analytical processes to solve problems in complex, non-routine
situations
 Uses analytical processes to decide on a course of action, establishing criteria for
deciding between options, and seeking input and advice from others
 Uses digital technologies and systems safely, legally and ethically when gathering,
storing and accessing information
Knowledge Evidence:
To complete the unit requirements safely and effectively, the individual must:
 Identify the key provisions of legal and compliance requirements that apply to
managing human resources
 Summarise the organisation's code of conduct
 Explain human resource strategies and planning processes and their relationship to
business and operational plans
 Describe performance and contract management
 Explain how feedback is used to modify the delivery of human resources
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities experienced in the workforce development – human
resource development field of work and include access to:
 Business strategy and operation plans
 Business technology
 Legislation, regulations and codes of practice relevant to staff recruitment, selection
and induction
 Interaction with others
Assessors must satisfy NVR/AQTF assessor requirements.
Links:
Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes
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Any observations and practical assessments must be recorded in the observation checklist. All
practical tasks should be demonstrated during the length of the course. As the instructor, you must
maintain a record demonstrating the date of the practical activities and any comments relevant to the
performance of each student. Where a student is not able to demonstrate competence in a practical
observation activity, further questioning should be put in its place.
As the instructor, you could be assessing the student’s literacy, numeracy and language skills, as well
as the content and context of his/her answers.
In some cases, you will have to adjust and amend the assessment tools, using different and varied
methods (such as oral assessment), to allow students to be assessed according to their needs and
abilities.
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Assessment Tool Definitions
Assessment Tool How is it used? What is it?
Learner Workbook Activities
(Entire completion is required)
Each student should be given a Learner Workbook which
will hold many activities, both formative and summative,
that all need to be completed in conjunction with the
appropriate sessions. The PowerPoint, Learner Guide and
instructor should provide further information to help with
the activities.
Observation/Demonstration
(To be completed for each numbered point as
stated on the checklist)
An observation should be completed for each of the
students by the instructor. If the tasks aren’t everyday
actions, a simulated environment is acceptable, or a
demonstration can be set up. An observation checklist can
be found at the end of this document.
Major Activity
(Entire completion is required)
A Major Activity is a summative assessment and can be
found in the Learner Workbook, after all the activities are
completed. This is an extended piece of summative
assessment which should take anywhere between 1-2 hours
and every student should complete this work. It is a
requirement for each unit to check knowledge and
understanding.
Skills and Knowledge Activity
(Entire completion is required)
A Skills and Knowledge Activity is a summative
assessment and is found before the Major Activity in the
Learner Workbook. This should take between 1-2 hours and
every student should complete this work. It is a requirement
for each unit to check knowledge and understanding of the
foundation skills and knowledge evidence.
Case Study
(Entire completion is required)
Not all units will have Case Studies but those that do will be
clearly stated within the PowerPoint and the Learner
Workbook. It will appear as any other activity, but it will be
named ‘Case Study’ and will provide an example of a
possible real-life situation for the learner to read, interpret
and then answer questions on.
Learner Guide
(To be used as an informational guide)
The Learner Guide links with the Learner Workbook as it
provides the information given during sessions and more. It
can help students to further their knowledge and to also
complete the activities.
Evidence Document
(Not a necessity for completion of unit but can be
used as an aid or to collect further evidence)
The Evidence Document lists all the Elements and
Performance Criteria with an area for written reports etc, to
add evidence to the student’s portfolio. It can be used for
any of the performance criteria, especially those which may
not have been covered by any other assessment tool. The
student can circle many the criteria that they may feel they
need further evidence of or it can be used as a guide for
completing further Observations and Third-Party reports.
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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements through
observations or demonstrations. The observations and demonstrations will be completed as well as the
formative and summative assessments found in the Learner Workbook. An explanation of
demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertakings simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work-based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Each task
must be observed. You will need to ensure you provide the learner with the correct equipment and/or
materials to complete the task. You will also need to inform the learner of the time they have to
complete the task; this will once again vary, depending on the task.
Learner should be able to demonstrate they can:
 Determine strategies for delivery of human resource services
 Manage the delivery of human resource services
 Evaluate human resource service delivery
 Manage integration of business ethics in human resource practices
Learners should also demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
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Observation/Demonstration Checklist
Candidate’s Name
Assessor or Observer’s Name Solomon Fernando Gomez
Unit of Competence
(Code and Title) BSBHRM501 Manage Human Resource Services
Date of Assessment April 5, 2020
Location 75 Gozzard Street, Gungahlin 2913
Demonstration Tasks
Materials and Equipment
Tasks to be observed, demonstrated or
simulated if appropriate
Yes No Comment
1. Determine strategies for delivery of human
resource services:
Did the learner demonstrate that they could
analyze business strategy and operational
plans to determine human resource
requirements?
2. Determine strategies for delivery of human
resource services:
Did the learner demonstrate that they could
review external business environment and
likely impact on organisation's human
resource requirements?
3. Determine strategies for delivery of human
resource services:
Did the learner demonstrate that they could
consult line and senior managers to identify
human resource needs in their areas?
4. Determine strategies for delivery of human
resource services:
Did the learner demonstrate that they could
review organisation's requirements for
diversity in the workforce?
5. Determine strategies for delivery of human
resource services:
Did the learner demonstrate that they could
develop options for delivery of human
resource services that comply with legislative
requirements, organisational policies and
business goals?
6. Determine strategies for delivery of human
resource services:
Did the learner demonstrate that they could
develop and agree on strategies and action
BSBHRM501 Manage Human Resource Services
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