Manage Human Resource Services

Name: ________________________________
BSBHRM
501
Manage Human
Resource Services
Learner Workbook

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Assessment criteria for BSBHRM501
Manage Human Resource Service
In this document, you will find the foundation of what is required to become
competent in this unit. For further information on each element, you can refer to
the Assessment Matrix. Included in this document are the elements for the unit,
foundation skills, assessment requirements as well as an assessment tool
definition list and the crucial observation and third-party check lists. As well as
all of the areas covered here, each student must also complete all workbook
activities, case studies and major activities, where stated, to become competent
within this unit.
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessments attempts if
competency is not achieved in the first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given
at the completion of the unit of competency when all components or parts of the
assessment are graded as ‘S’ for Satisfactory. Unsatisfactory results are
marked as NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Determine strategies for delivery of human resource services
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practices
Performance Evidence:
Evidence of the ability to:
 Plan and manage human resource
delivery within legislative,
organisational and business ethics
frameworks
 Communicate effectively with a
range of senior personnel
 Identify and arrange training support
where appropriate
 Calculate human resource return on investment within the
organisation
Foundation Skills:

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Reading
 Critically evaluates and applies content from a range of structurally
complex texts
Writing
 Develops a range of documentation using tone, structure and
language suited to context and audience
Oral Communication
 Asks questions to gather information and listens carefully to
evaluate information
 Uses appropriate vocabulary and tone in negotiations
Numeracy
 Makes basic calculations to ensure work output meets
predetermined timeframes
 Selects from an expanding range of mathematical strategies when
analysing investment policies
Navigate the world of work
 Considers and adheres to organisational policies and procedures
when developing plans and strategies
 Monitors adherence to legislative and organisational requirements
 Appreciates the implications of ethical, legal and regulatory
responsibilities related to own work
 Considers own role in terms of its contribution to broader goals of
the work environment
Interact with others
 Recognises the importance of taking audience, purpose and
contextual factors into account when making decisions about what
to communicate to whom, why and how
 Collaborates with others to achieve joint outcomes, playing an
active role in facilitating effective group interaction
Get the work done
 Develops plans for complex, high-impact activities with
organisational implications
 Uses systematic, analytical processes to solve problems in
complex, non-routine situations

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 Uses analytical processes to decide on a course of action,
establishing criteria for deciding between options, and seeking
input and advice from others
 Uses digital technologies and systems safely, legally and ethically
when gathering, storing and accessing information
Knowledge Evidence:
To complete the unit requirements safely and effectively, the individual must:
 Identify the key provisions of legal and compliance requirements
that apply to managing human resources
 Summarise the organisation's code of conduct
 Explain human resource strategies and planning processes and
their relationship to business and operational plans
 Describe performance and contract management
 Explain how feedback is used to modify the delivery of human
resources
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered
demonstrates consistent performance of typical activities experienced in the
workforce development – human resource development field of work and include
access to:
 Business strategy and operation plans
 Business technology
 Legislation, regulations and codes of practice relevant to staff
recruitment, selection and induction
 Interaction with others
Assessors must satisfy NVR/AQTF assessor requirements.
Links:
Companion volumes available from the IBSA website:
http://www.ibsa.org.au/companion_volumes
Any observations and practical assessments must be recorded in the observation
checklist. All practical tasks should be demonstrated during the length of the
course. As the instructor, you must maintain a record demonstrating the date of
the practical activities and any comments relevant to the performance of each
student. Where a student is not able to demonstrate competence in a practical
observation activity, further questioning should be put in its place.

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As the instructor, you could be assessing the student’s literacy, numeracy and
language skills, as well as the content and context of his/her answers.
In some cases, you will have to adjust and amend the assessment tools, using
different and varied methods (such as oral assessment), to allow students to be
assessed according to their needs and abilities.

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Assessment Tool Definitions
Assessment Tool How is it used? What is it?
Learner Workbook Activities
(Entire completion is required)
Each student should be given a Learner
Workbook which will hold a number of
activities, both formative and summative, that
all need to be completed in conjunction with
the appropriate sessions. The PowerPoint,
Learner Guide and instructor should provide
further information to help with the activities.
Observation/Demonstration
(To be completed for each numbered
point as stated on the checklist)
An observation should be completed for each of
the students by the instructor. If the tasks
aren’t everyday actions, a simulated
environment is acceptable, or a demonstration
can be set up. An observation checklist can be
found at the end of this document.
Major Activity
(Entire completion is required)
A Major Activity is a summative assessment
and can be found in the Learner Workbook,
after all of the activities are completed. This is
an extended piece of summative assessment
which should take anywhere between 1-2 hours
and every student should complete this work. It
is a requirement for each unit to check
knowledge and understanding.
Skills and Knowledge Activity
(Entire completion is required)
A Skills and Knowledge Activity is a summative
assessment and is found before the Major
Activity in the Learner Workbook. This should
take between 1-2 hours and every student
should complete this work. It is a requirement
for each unit to check knowledge and
understanding of the foundation skills and
knowledge evidence.
Third Party
(To be completed for each numbered
point as stated on the checklist)
A Third-Party checklist is very similar to an
Observation Checklist in its format, but it can
be completed by someone who works with the
learner and has witnessed them completing
tasks which coincide with the elements of the
unit. The checklist can be found at the end of
this document.
Case Study
(Entire completion is required)
Not all units will have Case Studies but those
that do will be clearly stated within the
PowerPoint and the Learner Workbook. It will
appear as any other activity, but it will be
named ‘Case Study’ and will provide an
example of a possible real-life situation for the
learner to read, interpret and then answer
questions on.
Learner Guide
(To be used as an informational guide)
The Learner Guide links with the Learner
Workbook as it provides the information given
during sessions and more. It can help students
to further their knowledge and to also complete
the activities.
Evidence Document
(Not a necessity for completion of unit
but can be used as an aid or to collect
further evidence)
The Evidence Document lists all of the
Elements and Performance Criteria with an area
for written reports etc, to add evidence to the
student’s portfolio. It can be used for any of the
performance criteria, especially those which
may not have been covered by any other
assessment tool. The student can circle a
number of the criteria that they may feel they
need further evidence of, or it can be used as a
guide for completing further Observations and
Third-Party reports.

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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of
the elements through observations or demonstrations. The observations and
demonstrations will be completed as well as the formative and summative
assessments found in the Learner Workbook. An explanation of demonstrations
and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work-based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the
training environment, depending on the task to be undertaken and whether it is
an observation or demonstration. Each task must be observed. You will need to
ensure you provide the learner with the correct equipment and/or materials to
complete the task. You will also need to inform the learner of the time they have
to complete the task; this will once again vary, depending on the task.
Learner should be able to demonstrate they can:
 Determine strategies for delivery of human resource services
 Manage the delivery of human resource services
 Evaluate human resource service delivery
 Manage integration of business ethics in human resource practices
Learners should also demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done

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Observation/Demonstration Checklist
Candidate’s Name
Assessor or Observer’s
Name Solomon F. Gomez
Unit of Competence
(Code and Title) BSBHRM501 Manage Human Resource Services
Date of Assessment March 31, 2019
Location 75 Gozzard St, Gungahlin ACT 2912
Demonstration Tasks
Materials and
Equipment
Tasks to be observed, demonstrated or
simulated if appropriate
Yes No Comment
1. Determine strategies for delivery of
human resource services:
Did the learner demonstrate that they could
analyze business strategy and operational
plans to determine
human resource
requirements?
2. Determine strategies for delivery of
human resource services:
Did the learner demonstrate that they could
review
external business environment and
likely impact on organisation's human resource
requirements?
3. Determine strategies for delivery of
human resource services:
Did the learner demonstrate that they could
consult line and senior managers to identify
human resource needs in their areas?
4. Determine strategies for delivery of
human resource services:
Did the learner demonstrate that they could
review organisation's requirements for
diversity in the workforce?
5. Determine strategies for delivery of
human resource services:
Did the learner demonstrate that they could
develop
options for delivery of human
resource services that comply with
legislative
requirements,
organisational policies and
business goals?
6. Determine strategies for delivery of
human resource services:
Did the learner demonstrate that they could
develop and agree on strategies and action