BSBINN601 Lead and Manage Organisational Change Learner Workbook

This learner workbook provides activities and assessments for BSBINN601: Lead and manage organisational change. It covers identifying change requirements, reviewing policies and practices, monitoring external environment, cost-benefit analysis, risk analysis, and more.

BSBINN601
Lead and manage
organisational change
Learner Workbook

Table of Contents
Table of Contents.............................................................................................................................1
Candidate Details.............................................................................................................................2
Assessment – BSBINN601: Lead and manage organisational change............................................2
Competency Record to be completed by Assessor........................................................................3
Observation/Demonstration............................................................................................................4
Activities...........................................................................................................................................5
Activity 1A......................................................................................................................................5
Activity 1B......................................................................................................................................6
Activity 1C......................................................................................................................................7
Activity 1D.....................................................................................................................................8
Activity 1E......................................................................................................................................9
Activity 2A....................................................................................................................................10
Activity 2B....................................................................................................................................11
Activity 2C....................................................................................................................................12
Activity 2D...................................................................................................................................13
Activity 2E....................................................................................................................................14
Activity 3A....................................................................................................................................15
Activity 3B....................................................................................................................................16
Activity 3C....................................................................................................................................17
Activity 3D...................................................................................................................................18
Activity 3E....................................................................................................................................19
Activity 3F....................................................................................................................................20
Activity 3G...................................................................................................................................21
Skills and Knowledge Activity.......................................................................................................22
Major Activity..............................................................................................................................23
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Candidate Details
Assessment – BSBINN601: Lead and manage organisational change
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBINN601: Lead and manage organisational change.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed.We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
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Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT(Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor Signature: ________________________________________________________
3

Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well as
the activities found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstrationwill require:
 Performing a skill or task that is asked of you
 Undertakinga simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your
instructor will ensure you are provided with the correct equipment and/or materials to complete the
task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate you can:
1. Identify change requirements and opportunities
2. Develop change management strategy
3. Implement change management strategy
You should also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
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Activities
Activity 1A
Estimated Time 10 Minutes
Objective To provide you with an opportunity toidentify strategic change needs through
an analysis of organisational objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why is it important to analyse an organisation’s objectives when identifying
change requirements or opportunities?
The identification of the organizational performance is based on the
understanding of the urgency of the business to bring in improvements to
sustain in the competitive markets. The different functions that are
undertaken by the organizations are based on the analysis of the needs of the
business to progress. Aligning the objectives of the organization with the
change needs of the same helps in maintaining the continuous improvements
of the business.
2. Give three examples of the types of strategic change that may be required
as a result of an analysis of organisational objectives.
The strategic changes that are required to be imbibed by an organization as a
result of the analysis of the organizational objectives are :
 Reducing or increasing staffing
 Developing staff skills and knowledge
 Changing the structure of the organization
 Developing new products or services
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Activity 1B
Estimated Time 10 Minutes
Objective To provide you with an opportunity to review existing policies and practices
against strategic objectives to identify where changes are required.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why should existing policies and practices be reviewed against strategic
objectives?
The organization is required to undertake the review of the policies and practices
to identify the issues that are faced by the business while operating as per the
objectives of the business. The reviewed policies and the practices by the
organization help the same in bringing forth improvements in the current
situation of the business undertakings.
2. Imagine that an organisation has a new strategic objective concerning the
introduction of new technology throughout the business, which will affect
all employees. Which types of policies and practices may need to be
reviewed in the light of this objective?
The revision of the policies when an organization is planning to undertake
changes in the technological aspects of the business is dependent on the
applicability of the change and the manner in which the employees agree to the
change in the systems. In this context, the organization is required to undertake a
revision of the training scheduling policies and the remuneration systems of the
business to encourage and empower the workforce to get involved in the new
processes.
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Activity 1C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to monitor the external environment to
identify events or trends that impact on the achievement of organisational
objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Give six examples of the types of external trends or events that may impact
the achievement of an organisation’s objectives.
The different external trends that might affect the achievement of an
organisation’s objectives are:
 Political
 Economic
 Socio- Cultural
 Technological
 Environmental
 Legal
2. Using the PESTLE analysis tool, identify three current factors in each
category which affect (or may potentially affect) your industry sector.
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Current factors
Political  Change in the government rules and regulations
 Imposition of tax factors
 Political clashes in the nation
Economic  Economic condition of the nation measured in
GDP
 The employability of the consumers
 Different trade related factors
Sociological  Demand of the consumers
 The capability of making a buy of the products
 Cultural systems of the society
Technological  Technological advancement made by the
existing companies
 The expectations of the consumers in the
respective market of operation
 Identification of the competitive advantage of
the organizations while operating in the
respective markets
Legal  Flexibility in the legal framework adopted by the
organization
 Legislative bodies of the nation
 The dependence of the organizational
undertakings on the Companies Act formulated
by the operating markets
Environmental  The environmental conservation measures
applied by the operating nation
 The environmental status of the operating
markets
 The current strategies that are undertaken by
the businesses while operating in the respective
markets
Activity 1D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify major operational change
requirements due to performance gaps, business opportunities or threats, or
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management decisions.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Give 3 examples of each of the following factors which may result in change
in an organisation:
Factor
Performance gaps
 The lack of expected performance of the
workforce
 The lack of proper coordination among
the different departments
 The lacks of monitoring over the processes
and activities of the organization
Business opportunities
 Enhancement in the demands of the
customers
 innovation in the processes of the
business
 Competitive advantage of the organization
over the other existing competitors in the
market
Business threats
 New entrants in the market
 Obsolete technology used in the processes
of the business
 Financial fluctuations in the market
scenario
Management decisions
 Decision making is based on the
identification of the contingencies in the
market
 The risks that are faced by the
organization while operating in the
international markets
 Change in the processes of the business
2. Imagine that a graphic design company has found that they are only
delivering 70% of customer projects on time, that customer satisfaction is
low and that a competitor has started trading on the same business park,
targeting the same customer base. What changes might arise from this set
of circumstances?
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The changes that might be undertaken by the organization while operating in the
respective markets are based on the measurement of the competitiveness of the
markets. The organization must take steps to introduce new lines of product or
bring in innovations in the existing product lines to reach out to the large
customer base. On the other hand, the evolution of the new lines of products will
be helping the organization to conquer over the existing market and thereby build
on the consumer loyalty factors.
Activity 1E
Estimated Time 1 Hour
Objective To provide you with an opportunity to review and prioritise change
requirements or opportunities with relevant managers; and to consult
stakeholders, specialists and experts to assist in the identification of major
change requirements and opportunities.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why is it important to review and prioritise change requirements or
opportunities with relevant managers and specialists?
The relevant managers and the specialists of the organizations is required to
be consulted while undertaking a revision and prioritization of the change is
due to the recommendations and the expert advice they could provide to
bring in positive changes in the functioning of the business as per the
objectives of the same.
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Activity 2A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to undertake cost-benefit analysis for high
priority change requirements and opportunities.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why is it important to undertake a cost-benefit analysis for high priority
change requirements and opportunities?
Cost benefit analysis is being undertaken by the organizations in the market to
determine the different nature of the priorities as per the objectives of the
organization to bring in positive results. The cost benefit analysis of the
organization helps the same in understanding the different levels of
improvements that the organization can possibly afford through the
implementation of the relevant processes.
2. Imagine the graphic design company has decided to invest $50,000 in new
equipment, staff training and consultancy support to streamline its work
flow. What are the potential tangible and intangible benefits to be achieved
from this investment?
The potential tangible and non tangible benefits that the organization will be
deriving from the investment is due to the enhancement in the efficiency of the
workforce through staff training practices. On the other hand, the introduction of
new equipments will be helping the organization to bring in enhancements in the
productivity of the business. On the other hand, the consultancy that is
undertaken by the organization will be helping the same4 to strengthen the
decision making systems of the business operations. The investments thereby
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helped the organization in maintaining the different levels of changes in the
systems of the business while operating in the respective markets.
Activity 2B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to undertake risk analysis and apply
problem solving and innovation skills to identify barriers to change and agree
and record mitigation strategies.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. What is the purpose of a risk analysis when developing a change
management strategy?
The organizations are required to review the varied risks that might be faced
by the same while undertaking a change management as the analysis of the
varied risks helps in enumerating the effectiveness of the change and the
manner in which the change will be helping the organization to bring forth
improvements in the systems of the business. The changes that are planned
by the organization depend on the proper functioning of the systems that are
planned by the business. Therefore, the risk assessment systems of the
business help in maintaining the congruency between the changes and the
improvements in the situations of the business in the market.
2. Imagine that the graphic design company is introducing new technology and
working practices. What barriers might be encountered?
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The introduction of the new technologies might be resisted by the workforce who
are familiar with the existing processes. The new technologies that are adopted
by the organization might affect the employability of the different employees. It is
again a factor that influences the resistances to the change from the side of the
employees. On the other hand, the financial resources and the capabilities of the
organization help in identifying the basic barriers that might be faced by the
organization while implementing a change in the systems of the business.
3. What mitigation strategies could be implemented to avoid the barriers
identified in the previous question?
The mitigation strategies that might be undertaken by the organization while
considering the different barriers are through negotiation with the employees and
providing the same with proper training sessions to empower and encourage
their involvement in the changed processes. On the other hand, the formulation
of proper budgets will be helping the organization to mitigate the barriers of the
financial capabilities of the business before implementing the change in the
processes of the business operations.
Activity 2C
Estimated Time 10 Minutes
Objective To provide you with an opportunity to develop change management project
plan.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why is it important to develop a change management project plan?
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The change management project plan of the organization helps in maintaining the
sequence of the activities that might be undertaken by the business for
undertaking the modification in the systems of the business. On the other hand, it
helps in enumerating the time frame and the change agents whose involvement
helps in maintaining the efficiency of the change management policies of the
business.
2. What key information should be included in the change management
project plan?
The change management project plan includes different time frames for
the activities. It also includes he specific activities that are undertaken by
the organization and the pe4rson responsible for the proper
implementation of the processes. The proper understanding of the
applicability of the activities on the systems of the organization is
dependent on the rationale that is enumerated and the assumption of
outcomes, which helps in understanding the needs of the organization to
undertake the different activities.
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Activity 2D
Estimated Time 1 Hour
Objective To provide you with an opportunity to obtain approvals from relevant
authorities to confirm the change management process.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. Why is it important to gain approval from relevant authorities for change
management processes?
The change that is planned by the management of the organizations is required to
be approved by the higher authorities in the hierarchy to ensure that the
organizational set of policies and the capabilities of the organization is not
negated while undertaking the change management process. The change that is
brought about by the organizations depends on the perception of the people;
however, to ensure that there are no clash of perceptions an approval from the
relevant authorities is required to be taken.
2. You are applying for access to a funding partner’s grant for businesses such
as yours/example business. You are seeking their approval for a change
programme in which you are requesting a $5,000 investment in developing
new procedures and staff training.
Consult with and ask the funding partner for approval.
You may want to include the following points in your consultation:
 Review the funding partner’s criteria for awarding the grant
 Ask the funding partner for examples of the types of projects that they
have invested in before, and the types of projects which they will
support in the future
 Brief the funding provider on your proposal and how it satisfies their
criteria and benefits the business, staff and customers
 Share the change management strategy and project plan with them
 Sell the benefits of your change programme
 Seek information about any conditions that they might impose on the
funding and assure them of how these will be incorporated in your
plans.
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Activity 2E
Estimated Time 25 Minutes
Objective To provide you with an opportunity to assign resources to the project and agree
reporting protocols with relevant managers.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
1. What kind of resources might you allocate to a project?
The resources that might be required by the organization while undertaking a
project are the financial and the human resources. The proper allocation of the
human and the financial resources has helped in maintaining the smooth
functioning of the organization while operating as per the project needs.
2. Identify a current, small scale work (or non-work-related) project that is
taking place in your organisation (or example organisation). Identify the
resources that would be required to successfully implement this project.
An organization is undertaking steps to initiate a leadership coaching project,
which will be aiming at bringing forth modifications in the behaviour of the
leaders and the manner in which the inter- trust factor can be asserted among the
management of the organization and the employees. The resources that might be
required by the organization while undertaking the coaching is the financial
capital for undertaking the huge investments o the processes like the subsystems
and the human resource like the trainer and the people who will be taking the
training session. It will be helping the management of the organization to
implement successfully the different aspects of the change in the project
management.
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3. For the project above, identify who needs to be updated as to the progress
of the project, how this is done and how frequently.
As per the needs of the project the project manager of the organization is
required to be updated of the different activities that will be undertaken in the
course of the project. On the other hand, the progress of the project is
communicated to the manager via mail after the completion of the week’s time.
It has helped in maintaining the different changes in the systems of the project
and the manner in which the positive outcomes of the project can be ingrained.
Skills and Knowledge Activity
Estimated Time 45 Minutes
Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
The answers to the following questions will enable you to demonstrate your
knowledge of:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
 Change management process or cycle and strategies for communicating
and embedding change
 Organisational behaviour and the external environment impact on change
strategies
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 Components of a change management project plan
 Potential barriers to change and the possible strategies to address
barriers.
Answer each question in as much detail as possible, considering your
organisational requirements for each one.
1. Describe a process or cycle for managing organisational change effectively.
The management of organizational change is dependent on the identification of
the urgency for undertaking the change in the systems of the business. The
identification of the changes will be helping the business to formulate strategies
that will be helping the organization on formulating the different strategies for
changes in the systems. On the other hand, the implementation of the change in
the systems of the organization helps in maintaining the improvements that are
planned by the business. Monitoring over the change activities and measuring the
different scales of action will be helping the business to bring in proficient reforms
in the systems of the business.
2. What are the components of a change management project plan?
The different components of the change management project plan are the
elements of the change, time frame, the actions that might be taken by the
organization to bring in the change, the personnel responsible for bringing in the
change and the rationale for the change
3. Describe how organisational behaviour can affect a change management
programme.
The organizational behaviour helps in maintaining the different levels of change in
the systems of the business while operating in the international markets.
4. List three potential barriers to change in your organisation and describe
specifically how those barriers may impede the change process.
The different barriers to the change are:
 The employees disagreement to the change
 The failure of the processes
 Applicability of the processes
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