Team Effectiveness and Workplace Innovation

The given document is a part of an assignment that evaluates the effectiveness of a team and its leader. The document contains a team effectiveness survey where each member provides feedback on the project objectives, team building activities, decision-making processes, role clarity, training needs, leadership, meeting environment, and overall recommendation for future projects. Additionally, it discusses workplace innovation strategies such as brainstorming sessions and SMART goal planning to improve productivity and efficiency in the work environment.

Assessment 3 Project Report
Course:
Intake (month and year):
Unit code and title: BSBLDR403 – Lead team
effectiveness
Assessment 3 – Team project review
Assessment conditions Assessment modality
Satisfactory rate – If this is not achieved the
student has the opportunity to resubmit the
assessment after receiving feedback and re-
training as confirmed by their trainer/assessor
Assessment location: (please tick)
 In-class  online Team project report – assessment 3
 Team project plan – assessment 1
 Team project Review – assessment 2
Ref: as listed in the Course Unit Outline and Assessment Due
Dates List for the course

Assessor Instructions
The assessment is made when all of the short
answer fields in the template are completed.
These are to be completed according to the
assessment guide and decision making rules.
Final decision is to be made and recorded on
Assessment result below and on the results
template via the Course Coordinator.
Required documents and equipment
● Assessment Guide
● Assessment Task 3
● assessment task appendices
● access to computer lab.
Instructions for assessor
This assessment task requires the student to
review the team project, documented in
Assessment Task 1 (plan) and implemented in
Assessment Task 2 (implementation and
progress review). In addition to your role as
assessor, you must also act as the student’s
supervisor in this project.
Assessment 3a – Presentation
Students are required to prepare and conduct a
presentation to management (the assessor).
Students explain the review information
(planned to be contained in the written report)
and evaluate their team’s contribution. The
student is required to report on any issues or
problems the team has encountered, including
conflict. The student will be asked to explain
how they resolved these issues. Students are
required to present feedback collected from
their team on their effectiveness as a leader
and a brief reflection on their success as a team
leader.
Assessment 3b – Report
The student is also required to prepare a written
post-project review report which includes team
effectiveness surveys and reflections of the
student on their success as a team leader. The
report also must demonstrate knowledge of
principles and techniques of group leadership
and management. Students are also required to
hold a post-project review meeting in which they
celebrate successes, identify opportunities for
improvement, and then disband.
Students should understand that the content of
their projects does not need to include highly
technical information or completely accurate
budgets or cost estimates. Learners are not

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
expected to provide highly specific details
regarding fields they lack experience in.
Sufficient research on the project should be
encouraged to facilitate understanding of team
objectives and tasks.
Note: This assessment must take place during
the group activities.
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Planning the assessment
● Recommend date for assessment: During
Session 7.
● Time required for assessment: Time
required may vary as required by
individual work teams.
● You will need to organise a meeting with
the student. Students must also be
informed of the submission date for the
post-project review report (including
reflection on effectiveness as leader and
team feedback) as early on in the training
program as possible.
● The meeting with management (the
facilitator) is an informal presentation but
the student may use PowerPoint
presentation, spreadsheets or handouts in
addition to their post-project review report
in order to communicate all the
information effectively.
 The student must:
o participate in a team meeting
o present the final results of the
project to management
(assessor)
o submit a post-project review
report that includes a brief
reflection
o submit all documentation used in
completion of task, including:
 minutes of post-project
review team meeting
 issues log
team effectiveness surveys from team
members.
Ref: Assessment Guide for the Assessment & Mayfield Education
Assessment Guide: Planning & Conducting Assessment Policy

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Student Instructions
Read each question carefully. In order to be
deemed Satisfactory in this compulsory
assessment task you must answer ALL the
numbered questions below. Write/type answers in
the fields provided. Short answers should consist
of no more than three sentences. This can be
typed and dot points can be used. This must be
undertaken by yourself and you are able to use
your study notes to assist you with completing the
answers. If you do not receive a ‘Satisfactory’
result (NYS) you will be provided with an
alternative supplementary assessment.
Ref: Student Information Handbook (5) & Student Assessment Policy
and Procedure
Student Declaration
I, ………………………………………………
(Student to print name) state that the work I
submit is my own and I have not copied this in any
form except where due reference has been made
to this. If you are completing this form
electronically, please type your name as an
acceptable form of your signature.
Student Comments:
Ref: Student Information Handbook (5.6)
Student Signature:
If you are completing this form electronically, please type your name
as an acceptable form of your signature.
Date:
Assessment Result (tick √):  Satisfactory
 Unsatisfactory
 Resubmit
Ref: Student Information Handbook (5.6) Reassessment Appeals
A Satisfactory Result determines that you will receive 20%
towards the final result in the unit/subject
NB: The rating of Competency can only be provided as a
summative assessment at the end of a unit.
Outcome recorded on Results sheet (tick √):
 Yes
Date entered:
By whom:
Results are entered into the electronic Results Sheet
Assessor Feedback and Comments to
Student:
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Assessor Name (printed): Date received:
Assessor Signature (signed):
Ref: Trainer and Assessor requirements as listed in the Sessional
Trainers and Assessors Policy and the Policy – Guidelines for
Planning and Conducting VET Assessment & Student Assessments
Policy.

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Review presentation and post-project report
The assessment task is due on the date specified by your assessor. Any variations to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
You must communicate information from management to the team and communicate
team issues to management, ensuring follow-up action is taken. You must hold post-
project review meetings with your team. You must also report to management on
team progress during the course of the project.
Assessment description
This assessment task requires you to review the team project plan documented in
Assessment Task 1, and the implementation progress review in Assessment Task 2.
You must make a presentation to management (your assessor). You must support
your team, in order to achieve the expected outcomes. You are required to report to
management (your assessor) on any issues or problems the team encountered,
including conflicts, which were raised during the progress meeting done in Task 2.
You will be asked to explain how you resolved these issues.
You must also deliver a post-project review report to management following the
completion of the project. The report should include team effectiveness surveys and a
brief reflection reviewing your success as a team leader and the success of your
team. You must also demonstrate evidence of your knowledge of principles and
techniques of leadership and management effectiveness, such as measures of
workplace innovation and productivity.
You must also hold a post-project review meeting with the team, in which you
celebrate successes, identify opportunities for improvement and then disband.
Procedure
Part A: Team meeting
1. Meet with your team to ensure you finish the project by the planned deadline.
2. Hold a post-project review meeting with your team.
3. Evaluate your team’s success. Identify the goals and objectives achieved and
those not achieved.
4. Discuss why you did or did not achieve the identified objectives. Celebrate the
team’s successes.
Part B: Presentation to management
1. Present the final results of the project to management (your assessor).
Part C: Final review report
1. Complete a post-project review report. You may use the post-project review
report template provided at the end of this assessment task or you may create
your own (see appendix to this task). Ensure that you:
a. indicate which objectives your team achieved and did not achieve
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b. give reasons as to why you believe your team didn’t reach all of its goals
c. discuss any issues or problems you encountered with your team during
the project, including conflict. Explain how you resolved those problems
and explain planned action for any unresolved issues.
d. explain the principles and techniques associated with the following
leadership and management skills (complete the checklist in the appendix
to this task):
d.i. delegation and work allocation
d.ii. goal setting
d.iii. group dynamics and processes
d.iv. individual behaviour and difference
d.v. leadership styles
d.vi. motivation
d.vii. negotiation
d.viii. problem-solving
d.ix. planning
d.x. workplace innovation
d.xi. workplace productivity (measures).
e. give all your team members team effectiveness surveys to complete and
return to you (see appendix to this task)
f. include a brief reflection on your effectiveness as a team leader, using the
following structure if you wish.
f.i. Section one should include the things you could have done better.
f.ii. Section two should give examples of how you believe your
contribution to the work team served as a role model for your team
members.
f.iii. Section three should include strategies for improving your
effectiveness as a team leader.
Reflection
On the basis of survey which was conducted, it was reflected that
communicating information from management to the team and communicate
team issues to management, ensuring follow-up action should be considered very
carefully by the company. This has helped in maintaining a good coordination in their
employees as well.

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Student Deliverables
You must:
● participate in a team meeting
● present the final results of the project to management (your assessor)
● submit a post-project review report that includes a brief reflection
● submit all documentation used in completion of task, including:
○ minutes of your post-project review team meeting
○ issues log
○ team effectiveness surveys from your team members.
Your assessor will be looking for evidence of:
● support for your team in meeting their expected outcomes
● opportunities for your team members to participate in decision-making and
problem-solving
● recognition and follow-up of issues raised by team members
● support for your team to identify and resolve problems that impede its
performance, and recognition of individual and team efforts and contributions
● facilitation of team members to take responsibility for team activities and
communication processes
● preparation of information for project progress report/presentation, post-project
review report and documentation detailing issues and meetings
● contribution to the work team, serving as a role model for other team members,
and enhancing the organisation’s image within the work team, the organisation
and with clients/customers (refer to case study scenarios)
● coaching, mentoring, encouragement and feedback provided to team members
to encourage and value efforts, boost team morale and motivate the team to
reach its goals
● encouragement of team members to take responsibility for team activities and
communication processes
● effective techniques in communicating information, dealing with team conflict
and resolving issues
● support of the team to resolve problems impeding its performance and
recognise individual and team efforts
● communication of unresolved issues raised by team members to management
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(your assessor/supervisor) and follow-up action
● communication of information from management (your assessor/supervisor) to
the team and follow-up action
● knowledge of organisational goals, objectives and plans
● open communication with management, relaying issues from management
(assessor) to the team, and relaying unresolved issues from the team to
management, to ensure follow-up action is taken
● explanations, orally and in writing, demonstrating your knowledge of principles
and techniques of leadership (11 items).
Adjustment for distance-based learners
This assessment task can be adjusted for distance learners.
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail. Meetings
can be conducted via teleconferencing or videoconferencing tool.
● A follow-up interview may be required (at the discretion of the assessor).

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Appendix 1: Post-project review report template
Name of project: Team leading Pharmacy
Date and location of meeting: 7th July, 2017 and Board room
Names of attendees: Managing Director, IT manager, Admin and Finance
manager, Research Manager, HR Manager ans Sales Marketing Manager.
Project overview:
This project has helped in communicating information from management to the team
and communicate
team issues to management in order to resolve all the issues effectivelt.
Review by team of goals, objectives/deliverables and schedule as outlined in
project plan:
According to the outlined project plan, survey of customers has been performed very
well by the team as has also achieved a good outcome as a final result.
Goal/objective/
deliverable
Met Missed Partially met Comments
Enhancing
understanding of
community
Yes Some old people
did not understand
this concept.
Increasing customer Yes Youth and middle
aged people are
attracted by this
service
Survival of business Yes Less requirement
of physical store
Facilitating community
committee
Yes Committee is
combination of
both young and old
people.
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What worked well? What could have gone better?
Worked well Could have gone better
Increased customer base Promotional activities such as
advertising
Innovation Professional customer service
Got better feedbacks from the customers
from survey that has been conducted.
Survey could be conducted at larger
level.
Lessons learned
 Team leader is most crucial aspect of any project, must be able to create and
strengthen relationships.
 Strategies must be innovative as it attracts staff and even consumers as well
which improves work culture.

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Next steps/improvement plans
The Best promotional strategies for getting more reach and popularity for building
understanding community.
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Appendix 2: Principles and techniques of team leadership
How well did the team leader explain the principles and techniques associated with
the following elements of team leadership?
Elements Principles
(Reasons/
Reference)
Techniques
(Methods/Tools)
Comments
Delegation
and work
allocation
For Knowledge and
skill level
For this survey has
been conducted.
The work has been
delegated by
specific skills and
knowledge with
responses of
survey.
Goal setting Sales and increasing
customer base
To increase this,
S.M.A.R.T Goals
principle was used.
Goals should be
specific,
measurable,
achievable,
relevant and timely
so it can reflect in
financial.
Group
dynamics and
processes
To coordinate from
top to bottom
To have effective
coordination,
hierarchical process
is used by the
organisation.
The team leader
must be able to
perform systems of
behaviour and
psychological
process which has
been occurred with
hierarchical
process.
Individual
behaviour
and
difference
Attributing about
entity
Supervising is the
option that has been
chosen by them.
The workplace
behaviour should
be attributed about
entity by
supervising people
as people.
Leadership
styles
For guidance and
direction
Team leadership
style will be applied
in the organisation.
Team leader gives
appropriate path
for achieving
success.
Motivation For action, desire and
need of people
Setting goals and
creating positive
work environment
for the employees
will be very
beneficiary.
All actions should
be undertaken by
setting goals and
framing positive
work environment.

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Negotiation Improving quality and
setting differences
To reduce this
activities like
Anticipate
compromise will be
performed.
It is action which
pertains about
legal ownership of
specific document
Problem-
solving
Intellectual function Defining problem in
correct manner is
the best option
which can be used
by the organisation.
Well begun is half
done
Planning Goals For this, action and
assumption based
planning is applied
by them.
It should be
according to
SMART goals
Workplace
innovation
Staff Brainstorming
process is used by
the firm.
There should be
additional session
for staff for brain
storming which
might lead to
innovation.
Workplace
productivity
(measures)
Work environment Efficient task along
with workers can be
a good option for
them.
The level must be
depend on
employees.
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Appendix 3: Team effectiveness survey
Each team member must provide a candid assessment of the abilities of the team
leader to promote team effectiveness.
Objectives
Were the project objectives clearly communicated to you at the outset of the project?
Yes, at initial phase they were communicated.
Team building
Did the project leader provide meaningful and effective team-building activities?
Yes Survey has ability to give very meaningful and effective decisions.
Decision-making and consultation
Were you consulted in the allocation of tasks and other decisions that affected you?
Yes in an organisation all tasks are interlinked to each other.
Team member roles/tasks
Was your team role clearly explained and outlined to you?
No, only managers were asked about there goals. It must be presented in very
effective manner.
Training needs
Were you consulted on your skills and was a plan developed that accurately reflected
your training needs?
Yes, as main goals has been specified so it had reflected requirements of training.

BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Leadership and guidance
Did your team leader help you to feel confident, inspired and motivated to do the
project?
Yes, it was in format of SMART goals so target was quantifiable by team leader.
Meeting environment
Were the meetings well run and effective? Did you have opportunities to raise issues
and concerns?
Meetings were in very effective manner along with opportunity for raising concerns
and issue.
Would you recommend?
Would you recommend your team leader for other projects? Why?
Yes but after observing more team leader while articulating project because there
is presence of many deficiencies such as role of all specific members. But overall
team leader is recommendable.
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Other
Do you have any other comments?
No
Name: .............................................................................................................................
Signature: .................................................................................. Date: ..........................