BSBLDR511 Develop and Use Emotional Intelligence

BSBLDR511 Develop and
Use Emotional Intelligence

Table of Contents
TASK 1............................................................................................................................................1
TASK 2............................................................................................................................................5
Personality Test......................................................................................................................5
Personality test review............................................................................................................8
TASK 3..........................................................................................................................................16
REFERENCES..............................................................................................................................21

Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment
tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
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Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the
evidence.
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TASK 1
1. Explain emotional intelligence and the importance of this characteristic at work.
- According to Peter Salovey and John Mayer “Emotional intelligence is an ability to measure
self as well as other's emotions, in order to discriminate between various emotions and label
them effectively. It is also uses emotional information for guiding and thinking behaviour.”
Emotional intelligence is a skill that helps in improving communication, problem solving skills,
management and relationships at workplace. All these make it necessary for employees to have
emotional intelligence at workplace (Teal and et. al., 2019). It is also be improved with the help
of training and practice. People who have good emotional intelligence can make better decisions
in an organisation while solving various problems. They have good empathy level which helps in
resolving conflicts between employees.
2. Explain each of the five essential principles of emotional intelligence as defined
by Daniel Goleman.
-According to Daniel Goleman there are five features of emotional intelligence as mentioned
below:
Self-Awareness: Self awareness refers to an ability which helps in recognizing emotions,
strengths, limitations, actions and also understanding how all these are affecting everyone around
us. It helps an individual to handle and appropriately use feedbacks provided to them. It will also
help individuals to value skill set of others that they lack in.
Self-Regulation: Self regulation is effectively helping individuals to manage their impulses and
emotions. It will help in showing various emotions that are only necessary and required for
certain situations. It will help managers to gain trust of their subordinates and also react
rationally in different situations.
Empathy: Empathy means that an individual is able to understand and identify emotions of
different people. In this people usually keep themselves in positions of others and then judge the
situation. It allows people to understand perspective of others. Empathy is helpful for people
while they are providing feedbacks to others. It can attain respect for a person in organisation
and job performance can thus be improved.
Motivation: When a person is self-motivated they are positively filled, working towards their
goals and also do not need any external factors to keep them encouraged. Self motivation helps
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in increasing self confidence and keeps one motivated even after they are facing failures. It will
keep individuals focused towards their goals and also spread the positive energy in team.
Social Skill: Social skills majorly consist of managing relationships in such a way that it brings
benefits to organisations as well as individuals. It will help managers in building good reputation
with their subordinates. It will build trust of employees with each other (Di Fabio and Kenny,
2019). Interaction helps in understanding individual needs and also fulfilling them effectively to
raise standards and achieve required goals.
3. Explain the key principles of the Emotional Intelligence Theory developed by
Caruso and Salovey (2004).
- There are six principles of emotional intelligence according to Caruso and Salovey which are
mentioned below:
 Emotion is information it explains how emotions are help others to understand the state
of mind of people. It is helping people to adapt and respond to various situations that
arise in life. One may try to ignore emotion but it doesn't work because thinking emotions and
judgements are interconnected. The responses due to emotions also often influence
relationship of people in positive as well as negative ways (Prentice, Dominique Lopes
and Wang, 2020). One can try to hide emotions but we are not as good at it as we think, because there are
various attempts made to mask our emotions that certainly fails. Decisions must incorporate emotion to be effective, as it is not always necessary to make
everyone happy. One cannot successfully focus on everyone's need due to emotions and
decision making must be focusing on goals rather than only emotions. Emotions follow logical patterns, as emotions are not always random and effectively
follow a certain sequence which is usually low to high as events through which emotions
are developed starts increasing.
 Emotional Universals exist, but so do specifics, as emotional intelligence can be applied
to society at large. The rules of emotions which are associated to expressions can also be
applied universally. However they can specifically differ in various cultures.
4. Explain three strategies that can be used to build emotional intelligence.
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-There are various strategies which can be used by individuals to successfully build emotional
intelligence, some of which are below described:
 Practising Empathy, will effectively help individuals to establish deeper connection with
people and being thoughtful towards them (Guo and et. al., 2019). Empathy should also
not be confused with sympathy, Improve non-verbal communication and and also become sensitive towards that of others,
it will help in building effective emotional intelligence. There are a number of ways such
as body language, para linguistic, etc. that can be effectively used in it. \
 Working on social skills, will help in effectively communicating and creating connection
with others. It is necessary for individuals to listen, engage in conversations, negotiate
and collaborate whenever possible.
5. Explain how a manager with high emotional intelligence can assist in achieving
business objectives. Provide an example to illustrate your answer.
-Managers with emotional intelligence can be great leaders they understand various aspects of
others and can effectively take decisions regarding them as well. A manager with emotional
intelligence will also motivate their subordinates effectively. An example can be taken where
managers need to cope up with absenteeism of employees in organisation due to which expected
productivity level is not achieved. The manager took initiative to talk to all the employees
individually and understand reason behind it. Non-hygienic business environment was concluded
to be the reasons and manager then worked upon it effectively to improve the hygiene at
workplace.
6. Explain the importance of recognising cultural differences in emotional
intelligence. Provide two examples to illustrate your answer.
-It is important to identify various culture difference in emotional intelligence because the fact
that everyone have common basic emotions is not true. Recognising cultural differences in
emotional intelligence will allow managers with diverse workforce to effectively manage
operations in the organisation.
 -There are instances when the comic level of different cultures vary from each other. It
can be understood by a fact where an American couple went to watch an European comic
movie and they did not find it funny enough (Yonck, 2020). The reason behind this was
that the quotient of comedy they require in UK is different fro that In USA.
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