BSBLDR602 Provide Leadership Across the Organisation: Assessment Tasks

The BSBLDR602 assessment tasks require students to demonstrate their skills and knowledge in leadership across the organisation. The tasks include completing knowledge questions and a project portfolio, which involves preparing a presentation for a senior management team and providing resources for individuals and a team. The unit covers business ethics, change management, and promoting an inclusive culture.

PROVIDE LEADERSHIP
ACROSS THE
ORGANISATION
BSBLDR602
S T U D E N T
A S S E S S M E N T
T A S K S

First published 2021
Version 1.0
© 2021 RTO Works
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Contents
Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 7
Assessment Task 2: Project Portfolio 8
Assessment Task 2: Checklist 17
Final results record 22

Introduction
The assessment tasks for BSBLDR602 Provide leadership across the organisation are outlined in the assessment plan below. These tasks have been
designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works
Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBLDR602 Provide leadership across the organisation describes the performance outcomes, skills and knowledge required to demonstrate senior
leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit.
For you to be assessed as competent, you must successfully complete two assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.
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Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that
you:
 review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
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Questions
Provide answers to all of the questions below:
1. Discuss, in one paragraph, the concept of business ethics.
Business ethics help to utilise the appropriated business argumentation and perform with regard of arguably controversial subject.
Company want to assure that, they are satisfied the client and worker needs and wants and also obey the rules and standard and execute
their ethnic responsibility (Ciulla, 2020).
2. Discuss ethical leadership and its importance in supporting organisational values.
Ethical leader supports their employees to doing the daily tasks and they try to maintain the working environment of the company. They
establish and promoting' normatively proper behaviour by through the personal actions and social relations. They help to inspire and
encourage the workers to establishing the respect and trust in the organisations.
3. Discuss three characteristics of an ethical leader.
Ethical leaders are honest, integrity and understanding. They esteem everyone equally and respect the essential atmospheric condition of
ethical responsibility, they always try to maintain working environment of the company so that they are able to achieve the target of the
company. Along with they make sure that their company is a place of honesty and trust.
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4. Give, and explain, three benefits of ethical leadership.
Ethical leaders support the company to achieve their goals and fulfil their social responsibility, along with they give benefits of the
organisation such as helps top increases the productivity of the company, maintain morale and trust between the employees and co-
workers, lower turnover. Although it helps to build the brand image
5. Explain the importance of leadership in ensuring that work health and safety legislation is met.
Good leaders have a power to influence their employees and make a positive impact on attitude, behaviours and improve the overall
performance and maintain the health and safety environment of the company. Leader helps to motivate their employees to develop their
skills and knowledge, along with it helps to improve the quality and maintain the working environment.
6. Give five (5) reasons why it is important to follow anti-discrimination law and provide equal opportunity, giving a short
explanation of each.
Equal Employment Opportunities is the principles which says that everyone has an equal right and equal way to peruse the job which is
based on equality (Collins and Kanashiro, 2021). It is important to follow the ant- discrimination law so that, they promote the diversity,
maintain the reputation of the company, elevated employee’s engagements and give chance to develop their knowledge and skills.
7. Discuss at least three strategies that can be used to encourage employee participation in decision-making.
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If company wants to take decisions for their organisation betterment so they need to assure that employees involvements is also matter.
They can use three strategies which helps workers to take participate in decisions making such as provide suggestion box to share their
opinion, form a committee so that they can share their views without any hesitation, offer choices.
8. Discuss three strategies that a leader can use for building trust and confidence with colleagues.
Ethical leadership helps to promote the morale of the employees and encourage them to develop their skills, along with it engage in ethical
behaviour which helps to attract the customer loyalty and give positive benefits to increase the outcome of the company. Good ethical
leader is important for an organisation to maintain ethics and value. Listen more than they speak, create the inclusive culture, appreciate the
employees.
9. Explain two research methods an organisation can use when considering leadership skills and best practice for their workplace
and culture.
Survey methodology has been used widely in the company to research the good leaders. Along with they also use traditional methods to
find the good leader for their company. They doing survey research to which include the host of research techniques such as ethnography,
interviews, case study and so on.
10. For your two research methods discussed above, describe a method of how this can be implemented in a workplace.
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Qualitative research method and qualitative research method is the best method it includes observation, interview, questioning and surveys,
team work and so on. If company implement this research method in their company, so it helps them to choice the right candidate for their
job, and support them to maintain working environment (Yin and Quazi, 2018).
11. Explain the key phases of a change management process.
Shock, anger, acceptance and commitment is the main key phases of change management process. When employee’s initial reaction is to
change is likely to be shock, when people accept the change ten tend to react negatively. If employees are able to control this phases, so
they are able to manage the process.
12. Explain the organisational change process using Kotter’s 8-step change model.
Kotler's 8-step change model is a change management model which helps to empower the company to handle the uncertain changes and
digital innovation by provide proper training to their workers to adapt the new changes. They introduce eight steps such as create a séance
of urgency, form guiding consolation, create a strategy visions and so on.
References
Books and Journals
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Ciulla, J.B., 2020. Business ethics as moral imagination. In The Search for Ethics in Leadership, Business, and Beyond (pp. 121-129).
Springer, Cham.
Collins, D. and Kanashiro, P., 2021. Business ethics: best practices for designing and managing ethical organizations. Sage Publications.
Yin, J. and Quazi, A., 2018. Business ethics in the greater China region: Past, present, and future research. Journal of Business
Ethics, 150(3), pp.815-835.
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Assessment Task 1: Checklist
Student’s name:
Did the student provide a
sufficient and clear answer
that addresses the
suggested answer for the
following?
Completed
successfully? Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
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Question 12
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
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Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a
project portfolio.
You will need access to:
 a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
 your learning resources and other information for reference
 Project Portfolio template
 Simulation Pack (if you need a case study).
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
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Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
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Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to influence, support and provide resources for at least
two individuals and one team.
Due to nature of this unit’s requirements and the complexity in relation to leading
and influencing the individuals and team, this project must be based on the case
study provided in the simulation pack.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio. Then review all of the document that form part of the Simulation Pack.
2. Influence, support and provide resources for a team: prepare a presentation
The first step is to prepare for a meeting with the Senior Management team to
discuss the new Strategic Plan and the company’s mission and objectives, as well
as provide an opportunity for input and making decisions on operational priorities
and activities for the upcoming year. This will also be an opportunity, as set out in
the company’s vision, to encourage employees to contribute innovative ideas and
improvements, so you should also ensure that you research techniques to
encourage innovation and ideas for use in the meeting.
In order to prepare for the meeting, you will need to thoroughly review the Strategic
and Operational Plan in the Simulation Pack and operational priorities and prepare
for a presentation about the new Strategic Plan as part of the meeting.
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Your presentation will need to last approximately 15 minutes and use graphics,
such as images and tables or graphs to add interest to the presentation, as well as
providing a visual representation of data. You can do this using PowerPoint or
similar presentation software.
A further 15 minutes should be allocated to discussion of the operational priorities
and activities required to achieve them.
Note that at the meeting your assessor will provide some additional ideas for
operational activities which you will need to consider and discuss in accordance
with the company’s goals and objectives and the risk management plans identified
in the Strategic Plan.
As the staff attending the meeting come from a range of educational backgrounds
and familiarity with strategic planning processes, you will need to ensure that your
presentation is free of jargon and presented in clear and concise English.
Your presentation should address:
 Meeting aims (scenario information and instructions provided to you).
 The purpose of the Strategic Plan.
 An outline of the organisation’s mission, vision, values and key objectives, as
well as strategic priorities as outlined in the Strategic Plan.
 Ensure you build staff commitment by explaining vision and values as a shared
vision, which all staff can contribute to.
 A discussion of market characteristics and conditions as described in the
Strategic Plan, including the global economy and technological advances, as
well as environmental trends in relation to construction.
 A discussion of the company’s strategic objectives operational priorities.
 An outline of key risks identified with regard to the Strategic Plan and at least
four examples of how the company intends to manage identified risks.
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 A discussion of operational priorities for the year ahead and activities required.
 Assigning of roles and responsibilities, as well as competencies based on the
job role. Review the operational priorities in the Strategic Plan and identify
specific operational activities and roles and responsibilities associated with the
business expansion. For example, specific marketing activities that will need to
occur and actions associated with the setting up of the new display centre.
Identify at least ten (10) specific activities, as well as allocation of
responsibilities according to the information about staff roles and
competencies in the scenario information. This will need to be discussed and
confirmed with staff at the meeting.
 Outline of all of the resources that will be in place for the expansion as per the
Strategic Plan.
 An outline of the expectations of the company with regard to ensuring that the
objectives values and standards of the company are adopted in every day
interactions with customers, suppliers and other staff. You will need to review
this information in the Strategic Plan and provide specific examples of
expected behaviour.
Attach your presentation you have developed to Section 1 of your Project Portfolio.
Submit to your assessor for review and marking prior to delivery.
3. Influence, support and provide resources for a team: deliver your presentation
Deliver your presentation to the Senior Management team and seek input from staff
on the new Strategic Plan, as well as operational activities required to achieve
objectives. You will need to be ready to answer questions and discuss ideas. You
will also need to encourage innovative ideas as per the techniques you researched
in the previous activity step.
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Use the presentation you developed in the activity step above to deliver your
presentation.
During the presentation, you will be required to demonstrate interpersonal skills and
build trust and confidence in your team. To do this you will need to demonstrate:
 Your ability to clearly and confidently present information
 Your ability to encourage questions from staff
 Your ability to use active listening to confirm information and ideas.
 Your flexibility and adaptability to embrace ideas through your positive
response to staff suggestions.
 Your ability to be a positive role model to other members of the team.
During the meeting, answer questions and discuss suggestions/ideas offered by
staff at the end of the presentation, as this feedback will be used to update the
Strategic Plan.
This presentation can be in person or conducted virtually. Your assessor can
provide you with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.
After you have delivered your presentation, work into Section 1 of your Project
Portfolio to develop an email to staff – more instructions are provided in your
portfolio. Submit to your assessor.
4. Influence, support and provide resources for a team: investigating workplace issues
Assume that it is six months later and the expansion into Brisbane and the
Sunshine Coast has proved to be highly successful. However, issues are arising
with workplace fatigue. At a staff meeting, it was identified that some of the staff
are working very long hours during the week and are also working at weekends.
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Staff are complaining of stress and fatigue. The long hours are as a result of the
numerous projects that the company currently has. Many staff are also travelling
extensively because of the interstate expansion.
The company’s safe working guidelines are as follow:
 No one should work more than 8 hours in a day.
 There should be at least 10 hours’ continuous break per 24-hour period.
 A lunch break of at least 30 minutes should be taken during the working day.
 Individuals should be aware of the hours worked and ensure they are aware of
the risks.
Staff time sheets for September show the following:
 Human Resources Manager: shows 180 hours worked over a 4-week period
(M to F). Break of at least 30 minutes taken each day.
 Marketing Manager: shows 190 hours worked over a 4-week period. Shows
no lunch breaks taken.
 Operations Manager: shows 14.5 hours worked during three days of the
month of September. Lunch breaks taken intermittently.
Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.
Your Operations Manager has asked you to investigate this issue, conduct
research into fatigue management and then communicate the finding to staff as a
first step in addressing this issue.
Develop a short report (at least a page long) for the staff that includes:
 An analysis of the data to show that staff have not been meeting the safe
working guidelines.
 Health and safety implications of fatigue including:
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o Problems associated with fatigue
o Signs of fatigue
o Risks associated with fatigue and procedures for managing the risk of
fatigue.
 Proposed strategies for managing fatigue
To conduct your research, you should identify relevant sources of information on
this topic and include the sources of information that you have used in your report.
Work into the fatigue management report section of Section 2 of your Project
Portfolio to structure your response.
Submit to your assessor.
5. Influence, support and provide resources for first individual
Assume that the company now wants to develop a short media release about
Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The
intent of the release is to attract interest in the company and to provide a brief
summary of the company and its operations. You are also going to use this project
to provide leadership and support to the Marketing Manager, Jane Smith, who will
be responsible for writing the media release under your direction.
The media release is to be released to the local press in Brisbane and the
Sunshine Coast.
Prepare to meet with the Marketing Manager.
Research some guidelines for developing engaging media releases that will
promote a positive image. Prepare some information for Jane from the strategic
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plan and the presentation you developed earlier. The guidelines for the media
release are:
 No more than one page (400 words)
 Should include a date, as well as contact details for future – you as the
Director and CEO
 Needs to be engaging and convey a positive image of the organisation.
Meet with Jane (who will be roll played by your assessor) to brief her on the
requirements for the media release.
During the meeting, you will be required to demonstrate interpersonal skills and
build trust and confidence in Jane as part of your team.
This meeting will last approximately 20 minutes.
To do this you will need to demonstrate:
 Your ability to clearly and confidently present information and delegate tasks
 Your ability to encourage questions from the individual
 Your ability to use active listening to confirm information and ideas.
 Your flexibility and adaptability to embrace the marketing manager’s ideas
through your positive response to suggestions
 Your ability to be a positive role model to Jane as a valued member of your
team
 Your ability to empower Jane to be innovative and take responsibility for
developing the media release and to feel assured of your trust and confidence
in her.
Jane has sent you her media release for review. It has been worked on by her and
her new marketing interns David and Bella. Compose an email to the marketing
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manager and her new team of interns congratulating them on a job well done. Make
sure your email sets the tone that you have trust and confidence in their abilities
and that demonstrates support for their team and an open-door policy.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style. Submit this as an attachment in Section 3
of your Project Portfolio.
6. Work goals and professional development
Choose a company that you would be interested in working for, as well as a job role
within that company. The role you choose should be at a managerial level, such as
a Marketing Manager or Human Resources Manager.
Research and access information relating to the company, including the company’s
web site and a position description for the role that you are interested in within the
company. Your assessor can provide you with assistance in identifying this
information if you are having difficulty accessing such information.
Review the company’s website and the position description for the role you have
chosen. For the position that you have identified, consider what your work goals
and plans for 12 months would be if you were in that position. Note down at least
five work goals for the job role. Your goals must be SMART goals and must
address both personal work goals, as well as overall work goals for the roles based
on the position requirements.
Work into your project portfolio in Section 3 and answer all of the questions in the
section: Work goals and plans.
Research and review at least four professional development opportunities that
would be relevant to the role that you have chosen and that relate to the work goals
you have identified in the Work Goals and Plans section.
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Use the Professional Development Plan Template in Section 3 of your Project
Portfolio to guide you with your response to this activity.
Assume that the organisation allocates a budget of $1,500 per year per staff
member for professional development, so your decisions on professional
development opportunities should be based on this. Also identify at least three free
professional development opportunities that can be completed easily on your own
or with some of your class members, for example, participating in webinars or
engaging on Linked In forums, watching TED Talks together or some other suitable
activities. You will be required to participate in these opportunities and provide a
report on it.
Complete the professional development plan with the details of at least four
professional development/networking opportunities that could be attended by
someone in this job role over the next 12 months.
You are be required to include a brief description of each professional development
opportunity, costs and location and date/s as applicable.
Work into your project portfolio in Section 3 and answer all of the questions in the
section: Professional development plan.
Participate in the three professional development opportunities you identified
above. This will have to occur over a period of time so you will need to discuss with
your assessor a timeline to complete the activities and when the due date will be.
Complete all sections of the Professional Development Report Templates in
Section 3 of your Project Portfolio to guide you with your response to this activity.
Each question in the report should be answered in approximately one paragraph.
7. Influence, support and provide resources for second individual
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Imagine that it is one year later, and Boutique Build has expanded into the Brisbane
and Sunshine Coast market as planned.
As the Operations Manager, you are responsible for a number of staff who travel
regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It
has come to your attention recently that one of the staff members, Aniko, has been
accruing frequent flyer points from business travel and using these points for their
own personal travel. You are unsure if this is allowed or not and so decide to
investigate the situation.
Review the company’s code of ethics to identify current values and standards and
to identify whether it addresses the issues of accruing frequent flyer points.
Identify and review the codes of ethics and other documents from at least three
other companies on how they manage the issue of staff use of frequent flyer points.
Develop a memo for the CEO that makes a recommendation on whether the
practice of accumulating frequent flyer points for personal use should be allowed.
Attach this memo to Section 3 of your Project Portfolio.
Update the Code of Ethics.
Write an updated version of the company’s Code of Ethics based on your
investigation and the response given to you by your CEO.
Attach it to Section 3 of your Project Portfolio.
Meet with Aniko (who will be roll played by your assessor) to discuss the new Code
of Ethics with her personally, and help her to see that she is unable to continue on
with her current practice.
During the meeting, you will be required to demonstrate interpersonal skills and
build trust and confidence in Aniko as part of your team.
This meeting will last approximately 20 minutes.
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To do this you will need to demonstrate:
 Your ability to clearly and confidently present information
 Your ability to encourage questions from the individual
 Your ability to use active listening to confirm information and ideas.
 Your flexibility and adaptability to help her see that she is not being disciplined
but that the policy is changing and she needs to adhere to the new code of
ethics requirements for future travel
 Your ability to be a positive role model to Aniko as a valued member of your
team
 Your ability to empower Aniko and to help her feel assured of your trust and
confidence in her.
Send an email to all staff
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style and demonstrate positive leadership and
role modelling.
It should include a summary of the company’s position on this issue, as well as
clear directions for staff with regard to the use of frequent flyer points.
Ensure that you use clear and concise language so that all staff can understand the
company’s position.
Attach your email to Section 3 of your Project Portfolio.
Submit Section 3 of your Project Portfolio to your assessor for marking.
8. Submit your completed Project Portfolio
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Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.
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Project Portfolio
Section 1: Presentation
Provide the
date and
time and any
other details
of your
presentation
as decided
with your
assessor.
Date: 20/8/2022
Time: 15 minutes’ presentation with 15-minute staff discussion
Meeting Aim – The aim of this meeting was to develop a presentation regarding the
future pathways that the company will prioritize as part of its long term growth strategy
while adhering to the operational and ethical guidelines in a strict manner
Objectives – The main objectives of this meeting was to prioritize the strategic plan for
the company which involved around the following.
 To be well led, high performing, profitable and accountable
 Build high quality residences to meet customer needs and aspirations
 Continue building deeper customer relationships
 Attract, engage and develop the best staff
Scenarios discussed – The main scenarios which were discussed involved analysing
the major opportunities and threats in the outside environment using models such as
SWOT and PESTLE analysis. The main areas which were supposed to be prioritized
were the construction area efficiency increase suggested by Bob and increase in
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marketing efforts suggested by Jane and improvement in employee engagement and
staff practices discussed with Deborah.
Roles and responsibilities – The major responsibilities which were discussed in this
presentation were the following.
Finance - These responsibilities were tied to the finance department
 Ensure that all financial operations, performance indicators and results support
the strategic policies.
 Identify new and expand existing sources of revenue.
 Achieve profits of at least 10% per annum.
Operations – These responsibilities were tied to the operations department
 Increase sales of homes in current Sydney market by 10% per annum over the
next three years.
 Establish a presence in Queensland and build at least 100 new homes in
Brisbane and the Sunshine Coast during the period of the Strategic Plan.
 Research and plan for the launch of new innovative, environmentally friendly
homes.
Marketing - These responsibilities were tied to the marketing department
 Customer-centred practice, with a focus on meeting their total needs for a
high-quality home.
 Strengthen the skills of our people, to better support customers.
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 Drive innovation to better meet customer demands.
Human Resources - These responsibilities were tied to the HR department
 Continuing the drive to a customer centred, high performance workforce and
culture.
 Strengthening the skills of our people, to better support customer needs.
 Empowering innovation and responsiveness to change.
 Continuing to enhance the diversity of our workforce.
Key risks – In order to undertake the future operational plan in the company, the
meeting discussed various risks associated with the construction projects listed herein.
 Change in Australian business policy and construction law compliance
 Significant drop in company cash flow owing to turbulent changes in the
external business environment
 The world recession and domino effect
 The risk of recruiting small number or faulty candidates
Resources needed – The following resource will be need in order to properly execute
this plan.
 A proper operational plan for the company
 A marketing communications plan
 Media integration management plan
 Networking plan
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 Professional development plans
 Digital marketing tools
 HR policy papers and smart system suites
Develop an email to staff From: Senior management team of Boutique Build Australia
To: Employees@boutiquebuildaustralia
Cc: CEO@boutiquebuildaustralia
Subject – Communicating about meeting changes
Dear employees, an important meeting took place earlier in which
important decisions regarding the operational and strategic pathway
of the company and there are some major changes that will be
implemented going forward. In order to maintain the high productivity
of the workforce, the staff will be subjected to periodic performance
review and personal development plans aimed at their development.
The marketing of the company will also receive a major overhaul with
most of the processes becoming digital and the process of boutique
construction will also undergo process streamlining to build better
buildings. We require the full cooperation of the staff to make the
company a better place and the employees who display diligent
performance will be duly regarded.
Attach:
Team presentation ☐
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Section 2: Fatigue Management Report
Introduction The term Fatigue refers to the methods by which various service
providers and operational managers address the safety and security
implications of fatigue. There are various types of fatigue which can be
managed by opting different methods and things such as, eating
properly, maintaining the energy level etc. This report will include the
Fatigue management and Fatigue analysis and problems associated
with Fatigue along with the signs, risks and its management.
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Fatigue analysis
Provide an analysis of the
September time sheet data
The term Fatigue Analysis is referred as the structural analysis of
failure leaning of systems when taxable to cyclic loads. Different
software is available in the market to study the tiredness behaviour
under cyclic loads. There are a lot of methods for measuring fatigue
such as stress life, strain life. Fatigue is the progressive and local
structural damage that can occur due to various cyclic loading. The
analysis will help the Boutique Build to evaluate and measure the
Fatigue which is faced by the workforce of the company.
Problems associated with
fatigue
Provide a brief outline of why
fatigue is a problem.
Fatigue can create many problems which can slower the performance
and reactions of the workforce working in the Boutique Building. It can
decrease the awareness, lack of attention, underestimation of risk and
the reduced coordination. The Fatigue can also lead to errors and
accidents which can harm the workers in causing ill- health and injury
and mental stress.
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Signs of fatigue
Discuss signs of fatigue.
There are a lot of signs which can make it clear that Fatigue is
presented among the workforce such as, tiredness, headache,
dizziness, sore and aching muscles. The signs of Fatigue can be
helpful for the Boutique Building company to make it clear that the
employees are facing The Problem of fatigue. Understanding these
signs can be helpful or the company in opting various ways which can
be helpful in reducing Fatigue
Risks associated with fatigue
and procedures for managing
the risk of fatigue.
Discuss risks associated with
fatigue, key factors contributing
to and increasing the risk of
fatigue relevant to Boutique
Build Australia Staff, as well as
an outline of the procedures to
manage the risk of fatigue.
Tiredness may increase the risk of incidents because of a deficiency of
alertness. Fatigue may result in a slower response to signals or
situations and impact the ability to make good decisions, peculiarly
when operation is fixed or mobile. The procedures which can be opted
to manage the risk of Fatigue by Boutique Building are, Reducing the
Night shift, shifting the burden and dividing teams to reduce the work
load.
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Proposed strategies for
managing fatigue and
relationship to hierarchy of
control
Include recommendation for
strategies to manage fatigue at
Boutique Build Australia.
The Boutique building should not pressurise the employees, the
working environment should be healthy and they should reduce the
burden so that the workers cannot be stressed. The company should
also reduce the complexity in the tasks so that the work can be done
easily
Sources of information used for
the report, as well as sources
of expert advice that could be
used if further advice is needed
in the area.
Provide a brief description of
each source of information you
used plus at least 2 sources of
expert advice (name of
company and services they
offer) that you could use if
required.
Sources of information used for the report, as well as sources of
expert advice that could be used if further advice is needed in the area
BSBLDR602 Provide leadership across the organisation | 36

Section 3: Professional goals and development
Work goals and plans
Provide an overview of the
business that you have
chosen, including the purpose
of the business and where it is
located.
The main job role which has been selected herein is the position of
marketing manager in the company, Boutique Build Australia and this
job role is related to developing a marketing campaign. The purpose of
the business is to build innovative boutiques for the people of Australia
and it is located in Sydney
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Provide an overview of the
company’s goals and
objectives as identified from
the web site/position
descriptions.
The main goals and objectives of the company are as follows.
 To expand into more lucrative Australian regions such as
Brisbane
 To design hi-tech and highly modern boutiques for the people
of Australia with a promise of quality
 To be highly profitable and financially sound in the long run
 Earning a minimum of 10% profits on a yearly basis
Provide an overview of the
position description for the job
role you are interested in.
Explain why you are interested
in the job role and describe the
key responsibilities of the job
role.
The role of marketing manager involves the development of
promotional collaterals, the usage of various forms of media to
develop a single integrated communications plan for the company and
to oversee the entire marketing mix being utilized by the company.
The key responsibilities of the job role include the following.
 Analysing market trends and consumer behaviour changes
 Developing and implementing strategic executive plans
 Establishing segmentation, targeting and position specific
strategies for the company
I am interested in this job role due to the complex and highly rewarding
daily job routine and the flexible nature of marketing as a field.
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Provide an outline of the five
personal work goals that you
have identified for the position,
including why these goals are
relevant to the company’s
goals and objectives, as well
as to the job role and how
these are suitable goals for a
12-month period.
The five work goals which have been formulated herein in context of
the job role and the company objectives are herein.
 To develop a host of media releases relevant to the process of
company brand building
 To increase the market, share of the company by 3% in the
first year
 To increase the company engagement on its social media
channels by 10% over a 12-month period
 To increase sales of the company by 10% annually
 To develop market strategy relevant to the company
operations
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Professional development/Networking Plan
Year:
Details of Professional
development/Network Type Date/s Cost Expected benefit to self Expected benefit to
team
To engage in workplace
training sessions
☐ Formal training/course
☐ Industry networking events
☐ Subscriptions
☐ Conferences in industry sector
20/5/2022 15000$ o establish standards ofT
teamwork
Making coordinative
workforce and e tractingx
productivity
To undertake webinar sessions ☐ Formal training/course
☐ Industry networking events
☐ Subscriptions
☐ Conferences in industry sector
23/6/2022 10000$ o develop new skillsT
regarding business
management
o make a highly skilledT
workforce
Taking online course regarding
sessions
☐ Formal training/course
☐ Industry networking events
☐ Subscriptions
☐ Conferences in industry sector
28/8/2022 12000$ Developing new
competencies and
avoiding having an
outdated skill set-
Making sure that the
team remains highly
productive and helps in all
the relevant operational
areas
Professional development report – Activity 1
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Details of the professional
development opportunity
Title:
Date:
Time:
Duration:
Skills based training which will build competencies in the marketing
department to handle the company increasing its digital operations
and working to develop high profile media releases
Skill development seminar
22/7/2022
10:00 AM to 12 PM
2 hours
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What did you most like about
the professional development
opportunity?
This professional development opportunity helped me to develop
wide variety of skills related to marketing which will help me to assist
Jenna in a much better manner and help contribute effective design
of the media release
What did you least like? The training was quite monotonous and did not contain effective use
of graphs which is why the environment was not quite holistic
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What benefits did participating
in this professional
development opportunity
provide to you?
I became much better at understanding the market processes which
lead to effective market research and I also learned how to handle
the media in an effective manner
Professional development report – Activity 2
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Details of the professional
development opportunity
Title:
Date:
Time:
Duration:
Job assignments which were aimed at developing competitive
experience and various cross departmental competencies to excel in
the field of business management
On the job business training
25/7/2022
11:00 AM to 2:00 PM
3 hours
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What did you most like about
the professional development
opportunity?
This opportunity made me much more professional in nature and
allowed to further polish important skills such as time management
and critical thinking
What did you least like? The training did not delve further into more advanced marketing
topics such as market research and big data analytics and it could
have been more comprehensive
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What benefits did participating
in this professional
development opportunity
provide to you?
I developed quite a bit of diverse skillsets related to marketing and
operations and this will help me to manage the strategic plan of the
company going forward
Continuous improvement and
professional competence
My marketing skills have improved over time and this will help me to
perform the important duty of media release of Boutique Build
Australia. The continuous improvement in my performance has also
helped increased my productivity and I have also learned various
cross departmental functions such as risk analysis
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Attach: Email to the Marketing Manager (Activity Step 5) ☐
Memo to CEO ☐
Updated Code of Ethics ☐
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REFERENCES
Books and journals
Cornwell, C., Schmutte, I.M. and Scur, D., 2019. Building a productive workforce: the role of structured management (No. 13908). CEPR Discussion
Papers.
Ishak, N.A., Islam, M.Z. and Sumardi, W.A., 2021. Human resource management practices in creating a committed workforce for fostering knowledge
transfer: a theoretical framework. VINE Journal of Information and Knowledge Management Systems.
Chatzikonstantinou and et.al., 2022. Shift Scheduling for the Effective Management of the Ageing Workforce. In International Conference on Human-
Computer Interaction (pp. 229-241). Springer, Cham.
Singh, R. and Jankovitz, L., 2018. Effective project management techniques to prepare information professionals for the future workforce. In Project
management in the library workplace. Emerald Publishing Limited.
BSBLDR602 Provide leadership across the organisation | 48

Assessment Task 2: Checklist
Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
Team:
Clearly and correctly communicate the
organisation’s vision, values and
strategic priorities as set out in the
Strategic Plan?
Clearly communicate the relationship
between the objectives, values and
standards of the company and
expectations of staff through their
presentation to staff?
Use clear and simple language in the
presentation, as well as during
presentation, to facilitate staff
understanding?
Clearly articulate operational priorities
and activities and the roles and
responsibilities of all staff to ensure that
staff understand, and can achieve,
BSBLDR602 Provide leadership across the organisation | 49

Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
responsibilities?
Demonstrate the ability to ensure that
staff are consulted with, and can
participate in, decision making?
Allocate roles and responsibilities
appropriately according to staff
competencies and the operational plan?
Build the commitment of the team?
Include suitable visual images within
their PowerPoint presentation to
facilitate understanding by all staff?
Build trust, confidence and respect
through using effective interpersonal
skills including:
 clear and confident presentation
 encouraging questions from staff
 active listening to confirm
information and ideas?
BSBLDR602 Provide leadership across the organisation | 50

Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
Show flexibility and adaptability by
demonstrating willingness to embrace
ideas raised by the team?
Report on ideas put forward by staff and
external customers as summarised in
the meeting feedback, and how
decisions that have been made
according to feedback provided?
Report on how decision-making has
been informed by risk management
strategies?
Send communication within required
timeline?
Demonstrate the ability to investigate a
workplace issue promptly and
communicate findings to staff including:
 Analyse data to identify whether
safe working guidelines are being
followed
 Research and reporting on fatigue
BSBLDR602 Provide leadership across the organisation | 51

Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
issues
 Providing recommendations to
address the issue?
First individual:
Prepare for and conduct a meeting with
the Marketing Manager to delegate the
development of a media release, and in
doing so demonstrate their ability to:
 clearly and confidently present
information and delegate tasks
 encourage questions from the
individual
 use active listening to confirm
information and ideas
 show flexibility and adaptability to
embrace the marketing manager’s
ideas through their positive
BSBLDR602 Provide leadership across the organisation | 52

Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
response to suggestions
 be a positive role model to Jane as
a valued member of their team
 empower Jane to be innovative and
take responsibility for developing
the media release and to feel
assured of their trust and
confidence in her?
Send an email to the marketing team
congratulating them on great work on
the media release?
Demonstrate personal and professional
competence by:
 developing work goals for a chosen
role
 identifying relevant professional
development activities to ensure
own continuous improvement in line
with the criteria of the activity step
 planning and documenting
BSBLDR602 Provide leadership across the organisation | 53

Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
professional development according
to budget set
 participating in, and reporting on
professional development activities
that include networks and industry
groups regularly
 developing work goals for a chosen
role
 identifying relevant professional
development activities to ensure
own continuous improvement?
Investigate and report on ethical issues
through a review of the current Code of
Ethics and other companies’ practices?
Recommend ethical behaviour in relation
to the case study scenario of
accumulation of frequent flyer points?
Update the Code of Ethics so that it
clearly states the company’s expectation
regarding ethics and frequent flyer
BSBLDR602 Provide leadership across the organisation | 54

Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
points?
Encourage ethical behaviour through the
sharing of Code of Ethics information
with staff and so that they are clear of
their responsibilities?
Use clear and concise language in all
documents so as to ensure
understanding by all staff?
Investigate and report on ethical issues
through a review of the current Code of
Ethics and other companies’ practices?
Demonstrate a positive leadership style
in their email to staff members
communicating the company’s position
on the subject?
Second individual:
Conduct a meeting to provide guidance
and workplace resources in relation to
the Code of Ethics and the frequent flyer
BSBLDR602 Provide leadership across the organisation | 55

Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
program:
 clearly and confidently presenting
information
 encouraging questions from the
individual
 using active listening to confirm
information and ideas
 showing flexibility and adaptability
to help her see that she is not being
disciplined but that the policy is
changing and she needs to adhere
to the new code of ethics
requirements for future travel
 being a positive role model to Aniko
as a valued member of their team
 empowering Aniko and to help her
feel assured of their trust and
confidence in her?
Task outcome:  Satisfactory  Not satisfactory
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Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
Assessor signature:
Assessor name:
Date:
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Final results record
Student name:
Assessor name:
Date:
Final assessment results
Task Type
Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Project Portfolio S U DNS
Overall unit results C NYC
Feedback
BSBLDR602 Provide leadership across the organisation | 58

 My performance in this unit has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature: _________________________________________ Date: _________________
 I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment
procedures.
Assessor signature: _______________________________________ Date: _________________
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