Managing Performance in Marks and Spencer

Manage People
Performance

Table of Contents
ASSESSMENT – I...........................................................................................................................1
Discuss how high performance is recognised and rewarded in the Marks and Spencer........1
Discuss why is it extremely important to be aware of legislation and employment awards that
relate to managing performance.............................................................................................1
Discuss the process in Marks and Spencer to escalate a performance management situation
that may be leading towards disciplinary action or termination.............................................2
Discuss the legislation is applicable in the case of dismissal from employment...................2
Discuss some risks to be aware of when managing performance..........................................2
ASSESSMENT – II.........................................................................................................................3
TASK -1...........................................................................................................................................3
Discuss a brief outline of the role including the scope of responsibility and related tasks of a
team member..........................................................................................................................3
Relevant people you consulted to determine what tasks could be allocated to the person....3
Actions taken to ensure that task outcomes would be achieved in an efficient and cost-
effective manner.....................................................................................................................3
Method used to confirm and communicate the required performance standards and code of
conduct expected of the team member...................................................................................3
Method used to develop and agree to relevant Key Performance Indicators (KPIs).............4
Method used to monitor performance and provide informal feedback..................................4
TASK - 2..........................................................................................................................................4
Explain how formal Performance Appraisal and Recognition works in your organisation...4
Outline the training and support that is given to staff and managers in implementing this
Performance Appraisal process..............................................................................................5
Reflect on how performance management is conducted in your organisation.......................5
TASK - 3..........................................................................................................................................5
Identify a specific poor performance management situation in your workplace that has been,
or needs to be, addressed. Explain the scenario and your approach......................................5
References........................................................................................................................................7

Books and Journals.................................................................................................................7